Leasing Consultant How to Hire, Salary Data, and Job Descriptions
Leasing consultants work with rental properties and tenants. They are not the landlords, but often work for a property management company where they will help potential tenants view properties. They will also go through the lease terms and prices, applications for the rentals, and negotiate and renew leases. Because leasing consultants will be working with potential tenants on a regular basis, they will need to be experienced in customer service.
Other skills a leasing consultant should have are excellent sales skills, communication skills, a strong desire to fix problems and make others happy, and the ability to negotiate. Leasing consultants help companies make a profit because they advertise new properties, show tenants, and secure the signing of the lease. They are an asset to property management companies, keeping leasing consultants’ career prospects looking bright.
Sample job description #1
FLSA Status Exempt
Discretionary annual bonus
Paid Time Off
Paid Maternity Leave
Prioritize interactions and communication with customers. Provide community and amenity tours
Provide feedback on sales barriers and customer objections to management team
Execute sales and engagement initiatives as outlined by management
Provide recommendations on local marketing opportunities and messaging
Assist with social media and communication on various platforms to engage customers
Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities
Always represent the community positively and professionally, both in and out of the office
Demonstrate proficiency with general community, market and policy knowledge
Log, file, and retrieve customer packages
Assist with general housekeeping involved with opening, closing, and maintaining the office, clubhouse, grounds, and amenities
Schedule and follow up on maintenance requests to aid in timely resolutions
Maintain office organization and cleanliness
Assist with after-hours lock out duties as required
What we require
Agility and flexibility with a frequently changing environment
Great communication and interpersonal skills with a diverse population
Reliability and self-discipline
Availability to work during summer, holidays, and Turn periods
Job location is at the assigned property
Working hours consist of daytime business hours and after hour on-call rotation
Sample job description #2
Reporting to the Property Manager, the Leasing Consultant is responsible for effectively leasing and marketing efforts of the property. A leasing Consultant should see through the entirety of the leasing process from greeting guests in person and over the phone, promoting and selling the available units to prospects, meeting in person with prospects, and finally closing the sale by having the prospect sign a lease at our community. The leasing staff should have very high energy and passion to make a difference in the lives of our future and current residents.
Provide outstanding customer service while addressing prospective residents, current residents, vendors, and colleagues. Demonstrate a strong sense of pride and accountability for the community
Effectively show the community and model units to prospective residents. Apply product knowledge to clients needs by communicating the features and benefits; close the sale
Demonstrate a sense of urgency and strong customer service while guiding the prospective resident through the leasing and move-in processes, while adhering to the company procedures and ensuring compliance with Fair Housing requirements
Assist in lease renewal process; Distribute and follow-up on renewal notices to current residents in an organized and consistent manner
Maintain an accurate and updated inventory of apartments available to rent, list of prospective residents to conduct follow ups and list of current resident information concerning renewals
Assist other team members with maintenance service request and inform maintenance team in a timely manner. Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis
Ensure clear and consistent communication between the Leasing Office team and the Maintenance team
Maintain marketing and advertising sources routinely; drive online and local presence. Monitor advertising effectiveness. Propose marketing strategies and social events for current and prospective residents
Comply with federal, state, and company policies, procedures and regulations
Contribute to cleanliness and curb appeal of the community on continuing basis
Distribute company or community-issued notices to residents
Represent the company in a professional manner at all the times
Required skills and experience
1+ years experience in multi-family residential property management
Knowledge and expertise of the Fair Housing laws and guidelines. Experience applying local state laws relative to Fair Housing
Strong organizational, written & verbal communication and time-management capabilities
Experience using MS Excel and Outlook
Experience using Yardi Voyager and/or Rent Café CRM preferred
Experience with managing distressed properties preferred
Sample job description #3
The Leasing Consultant is responsible for effectively implementing the leasing and marketing program, promoting the positive image of the apartment community and to assist management with resident programs and retention.
Help you achieve your goals by continuous professional development and regular career progression sessions
Competitive pay for the market
Medical, Dental & Vision benefits the 1 st of the month following 30 days of full-time employment
401(k) eligibility after 90 days
Professional Certification & Tuition reimbursement
Vacation, Sick and Personal Time off
What your day to day might look like
Help future residents find their next home by touring the community, process lease applications, type up leases, and more
Plan and attend exciting functions for our residents
Collect and secure rental payments
Campaign research, reporting and retention
Maintains an acceptable closing ratio based on current property expectations
We’re looking for you if
Interested in the above
You dot your I’s and cross your T’s
You have a “can-do” attitude
You like to think outside the box
Some things we can’t live without
Customer service or sales experience
Valid driver’s license
Excellent verbal and written communication skills
High school diploma or equivalent to
Average salary and compensation
The average yearly income for a leasing consultant is $36,000 per year in the United States. Salary may vary depending on your location, the size of the company you’re working for, and how much experience you have.
Los Angeles, California
New York City, New York
Sample interview questions
What motivates you to do well at work?
What makes you a great salesman?
Why is quality customer service essential for a leasing consultant to perform well?
What kind of properties have you dealt with and maintained in the past?
How do you manage to meet multiple deadlines for different projects?
How do you keep up with the changes in real estate? Do you use certain resources?
Have you ever dealt with a difficult tenant?
If so, how did you handle the situation?
How do you handle a lease renewal?
What would you do if a tenant wanted to move out, but you wanted to keep them as a long-term renter?
How would you resolve a dispute between a property owner and their tenant?
What technology do you use to organize your work?
Tell me about a time you successfully planned a property closing.
How do you deal with high-stress situations?
Describe the most difficult sale you made.
How do you handle slow-paying or non-paying tenants?
Have you had success at advertising properties? If so, how?
What qualities do you look for in a tenant?
How do you ensure confidentiality while handling a potential tenant’s information?
We match top professionals with great employers across the country. Your next career move or star employee is just around the corner. Review our career content and advice, browse our latest job openings, or email us your resume. We look forward to connecting with you soon!