Leasing Consultant How to Hire, Salary Data, and Job Descriptions

Leasing consultants work with rental properties and tenants. They are not the landlords, but often work for a property management company where they will help potential tenants view properties. They will also go through the lease terms and prices, applications for the rentals, and negotiate and renew leases. Because leasing consultants will be working with potential tenants on a regular basis, they will need to be experienced in customer service.

Other skills a leasing consultant should have are excellent sales skills, communication skills, a strong desire to fix problems and make others happy, and the ability to negotiate. Leasing consultants help companies make a profit because they advertise new properties, show tenants, and secure the signing of the lease. They are an asset to property management companies, keeping leasing consultants’ career prospects looking bright.

Sample job description #1

Your benefits

  • FLSA Status Exempt
  • Discretionary annual bonus
  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k Matching
  • Paid Maternity Leave

Your responsibilities

  • Prioritize interactions and communication with customers. Provide community and amenity tours
  • Provide feedback on sales barriers and customer objections to management team
  • Execute sales and engagement initiatives as outlined by management
  • Provide recommendations on local marketing opportunities and messaging
  • Assist with social media and communication on various platforms to engage customers
  • Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities
  • Always represent the community positively and professionally, both in and out of the office

Property administration

  • Demonstrate proficiency with general community, market and policy knowledge
  • Log, file, and retrieve customer packages
  • Assist with general housekeeping involved with opening, closing, and maintaining the office, clubhouse, grounds, and amenities
  • Schedule and follow up on maintenance requests to aid in timely resolutions
  • Maintain office organization and cleanliness
  • Assist with after-hours lock out duties as required

What we require

  • Customer-centric mindset
  • Agility and flexibility with a frequently changing environment
  • Great communication and interpersonal skills with a diverse population
  • Reliability and self-discipline
  • Availability to work during summer, holidays, and Turn periods

Operational details

  • Job location is at the assigned property
  • Working hours consist of daytime business hours and after hour on-call rotation

Sample job description #2

Reporting to the Property Manager, the Leasing Consultant is responsible for effectively leasing and marketing efforts of the property. A leasing Consultant should see through the entirety of the leasing process from greeting guests in person and over the phone, promoting and selling the available units to prospects, meeting in person with prospects, and finally closing the sale by having the prospect sign a lease at our community. The leasing staff should have very high energy and passion to make a difference in the lives of our future and current residents.

Job responsibilities

  • Provide outstanding customer service while addressing prospective residents, current residents, vendors, and colleagues. Demonstrate a strong sense of pride and accountability for the community
  • Effectively show the community and model units to prospective residents. Apply product knowledge to clients needs by communicating the features and benefits; close the sale
  • Demonstrate a sense of urgency and strong customer service while guiding the prospective resident through the leasing and move-in processes, while adhering to the company procedures and ensuring compliance with Fair Housing requirements
  • Assist in lease renewal process; Distribute and follow-up on renewal notices to current residents in an organized and consistent manner
  • Maintain an accurate and updated inventory of apartments available to rent, list of prospective residents to conduct follow ups and list of current resident information concerning renewals
  • Assist other team members with maintenance service request and inform maintenance team in a timely manner. Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis
  • Ensure clear and consistent communication between the Leasing Office team and the Maintenance team
  • Maintain marketing and advertising sources routinely; drive online and local presence. Monitor advertising effectiveness. Propose marketing strategies and social events for current and prospective residents
  • Comply with federal, state, and company policies, procedures and regulations
  • Contribute to cleanliness and curb appeal of the community on continuing basis
  • Distribute company or community-issued notices to residents
  • Represent the company in a professional manner at all the times

Required skills and experience

  • 1+ years experience in multi-family residential property management
  • Knowledge and expertise of the Fair Housing laws and guidelines. Experience applying local state laws relative to Fair Housing
  • Strong organizational, written & verbal communication and time-management capabilities
  • Experience using MS Excel and Outlook
  • Experience using Yardi Voyager and/or Rent Café CRM preferred
  • Experience with managing distressed properties preferred

Sample job description #3

The Leasing Consultant is responsible for effectively implementing the leasing and marketing program, promoting the positive image of the apartment community and to assist management with resident programs and retention.

Benefits

  • Help you achieve your goals by continuous professional development and regular career progression sessions
  • Competitive pay for the market
  • Medical, Dental & Vision benefits the 1 st of the month following 30 days of full-time employment
  • 401(k) eligibility after 90 days
  • Professional Certification & Tuition reimbursement
  • Vacation, Sick and Personal Time off

What your day to day might look like

  • Help future residents find their next home by touring the community, process lease applications, type up leases, and more
  • Plan and attend exciting functions for our residents
  • Collect and secure rental payments
  • Campaign research, reporting and retention
  • Maintains an acceptable closing ratio based on current property expectations

We’re looking for you if

  • Interested in the above
  • You dot your I’s and cross your T’s
  • You have a “can-do” attitude
  • You like to think outside the box

Some things we can’t live without

  • Customer service or sales experience
  • Valid driver’s license
  • Excellent verbal and written communication skills
  • High school diploma or equivalent to

Average salary and compensation

The average yearly income for a leasing consultant is $36,000 per year in the United States. Salary may vary depending on your location, the size of the company you’re working for, and how much experience you have.

LocationSalary LowSalary High
Phoenix, Arizona$35,800$48,450
Los Angeles, California$40,400$54,650
Denver, Colorado$33,650$45,550
Washington, DC$41,000$55,500
Miami, Florida$33,500$45,350
Orlando, Florida$30,900$41,800
Tampa, Florida$31,200$42,250
Atlanta, Georgia$32,750$44,300
Chicago, Illinois$37,650$50,900
Boston, Massachusetts$40,700$55,100
Minneapolis-St.Paul, Minnesota$34,450$43,900
New York City, New York$42,850$57,950
Philadelphia, Pennsylvania$34,900$47,200
Dallas, Texas$33,950$45,950
Houston, Texas$33,800$45,750
Seattle, Washington$39,150$53,000
National Average$30,600$41,400

Sample interview questions

  • What motivates you to do well at work?
  • What makes you a great salesman?
  • Why is quality customer service essential for a leasing consultant to perform well?
  • What kind of properties have you dealt with and maintained in the past? 
  • How do you manage to meet multiple deadlines for different projects?
  • How do you keep up with the changes in real estate? Do you use certain resources?
  • Have you ever dealt with a difficult tenant?
  • If so, how did you handle the situation? 
  • How do you handle a lease renewal? 
  • What would you do if a tenant wanted to move out, but you wanted to keep them as a long-term renter? 
  • How would you resolve a dispute between a property owner and their tenant?
  • What technology do you use to organize your work? 
  • Tell me about a time you successfully planned a property closing. 
  • How do you deal with high-stress situations? 
  • Describe the most difficult sale you made.
  • How do you handle slow-paying or non-paying tenants?
  • Have you had success at advertising properties? If so, how? 
  • What qualities do you look for in a tenant? 
  • How do you ensure confidentiality while handling a potential tenant’s information?

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