Fulfillment CoordinatorJob Description, Salary, Career Path, and Trends
Fulfillment coordinators are the important people in our lives that help receive, process, and package orders for shipment. They also help keep track of inventory for different products. This job requires one to have good time management skills because orders can get hectic, especially during the busy seasons, like holidays. There will be times when customers or clients are angry when things get behind schedule or something happens to the order, so providing excellent customer service is a must in this job. Another duty included in this job position includes unloading trucks and deciphering work orders. Accuracy and basic mathematical knowledge are also other essential skills that are needed to perform this job in a timely manner.
Sample job description #1
ABC Company is looking for a Digital Fulfillment Coordinator to support our ABC Integrated Marketing and Drive Auto teams.
This entry level position will support our in-house operations teams by handling the input of data into self-service platforms we utilize to build campaigns, such as Daily Deals, Email Marketing, OTT Attribution, and other related advertising products. Fulfillment coordinators may also assist with pulling campaign reports and quotes, supporting customer service, and other office related tasks as needed.
Candidates should be organized, have an ability to multitask, anticipate a fast-paced environment, be willing to work where needed, and be flexible with day-to-day assignments.
Employees in this role will be expected to participate in on-going training and mentorship within the department, with an interest in potentially advancing into another team, such as social media, paid search, sales coordination, outreach, automotive, etc. as positions within the agency become available.
Bachelor’s Degree in related field
Previous internships, demonstrated school projects related to digital marketing and advertising or work experience inside of an agency or publisher
Must be proficient on a Mac and PC
Must be proficient with Excel, PowerPoint, Word, and Outlook
Excellent verbal and written communication skills
Excellent organizational skills
Must be interested in digital marketing and pursuing a career and growth in one of the digital marketing related fields
Experience or understanding of Google AdWords, Google Analytics is a plus
Experience or understanding of web design or graphic design a plus
Sample job description #2
ABC Company is seeking an Order Fulfillment Coordinator to join the Business Operations team. The Coordinator will work cross-departmentally to ensure orders have been suitably processed and received by our vendors. This position includes order entry and administrative duties with oversight into shipping and tracking of orders to ensure orders are processed in accordance with the organization’s customer service standards.
The position will work through data entry, email monitoring, reporting, and various other duties as required, to ensure the workload is appropriately dispersed and handled. Data entry skills with Excel and some customer interaction required. Salesforce and ERP experience is a plus.
Prioritize issues in accordance with their severity and Service Level Agreement (SLA)
Participate in training for relevant technology and products including networking, hardware and mobile device management
Interpret instructional and user documentation
Supply to the continual improvement of team training programs, ticketing process, and standard methodologies
Bachelor’s degree in Business or a related field
Proficiency with office software including Google products (docs, search) and Microsoft products (Excel, Word)
Experience using a variety of operating systems with knowledge of networking, connectivity, and internet protocol
Customer service experience in a fast-paced, professional work environment
Experience using Salesforce software
Ability to efficiently complete multiple projects simultaneously, while maintaining acute attention to customer care and details
Instructional and technical writing experience
Sample job description #3
ABC Company is looking for an exceptional B2B Fulfillment Coordinator to join our Americas Fulfillment Operations team. At ABC Company we strive to bring an epic music experience to life and the B2B Fulfillment Coordinator plays a major role in making that happen.
The position requires a critical thinker with the ability to manage multiple tasks simultaneously, while working across various functional teams to ensure consistency and quality of the customer experience. The B2B Fulfillment Coordinator will provide exceptional service to our B2B partners, ensuring that their orders are placed and delivered to them in a timely manner.
What you’ll do
Manage end to end order fulfillment for channel partners (Best Buy, Amazon, Costco, Audio Visual Solutions Retails, Home Installation partners, etc.)
Processing Customer PO’s – Intake purchase orders from customers systems, confirm inventory, adjust POs as necessary based on allocation and enter into ABC Company internal systems
Working with the planning and allocation team to secure proper inventory and allocation
Work directly with customers to coordinate forecasts, PO’s, product availability, etc.
Work with 3rd party warehouses to organize labor and resources to pick, pack, and ship products
Work directly with 3rd party carriers to schedule pick ups, deliveries, and appointments
Support and resolve vendor compliance issues such as shortages and logistics violations
Investigate each compliance charge by analyzing proof of delivery, email chains, requested delivery date vs. actual delivery date, logistics carrier communications, etc.
Dispute charges imposed by partners
Follow up directly with partners to investigate and resolve specific compliance charges
Ensure all inaccurate charges are reversed in coordination with our accounting team
Provide exceptional end to end customer service to our B2B customers over phone and email
Resolve any transit related issues customers may be experiencing which include; late deliveries, missing deliveries, short shipments, order cancellations, customer returns, customs issues, etc.
Interface with the Finance team to solve any finance related issues a customer may be experiencing with their account. These can include; credit limit issues, credit holds, tax issues, freight costs, pricing issues, etc.
Manage internal systems to ensure accurate inventory levels
Work with planning and allocation teams to allocate proper inventory levels to our customer facing dealer portal
Have an expert level understanding of our ecommerce platforms and being an expert on gauging the impacts of system changes
Support inside and outside sales teams
Act as point of escalation for account managers when a customer has an issue relating to shipment, scheduling, or delivery of products
Work cross functionally with Logistics, Finance, Sales, Marketing and Legal to ensure customer needs are met
Manage dealer tax certification
Participate in projects to help operationalize new business initiatives that support the customer experience and fulfillment work flows
Surface and drive improvements to find efficiencies in our current work flow
Run a monthly audit to ensure dealers have a valid tax certificate on file and if not, bring them into compliance
Process new dealer applications
Follow up on requests from customers for dealers whose pricing is outside of our ABC Company Unilateral Resale Pricing guidelines
Monitor dealers who are in breach of this policy and hold shipments if they do not acquiesce
What you’ll need
Research shows that candidates from underrepresented backgrounds often don’t apply for roles if they don’t meet all the criteria. If you don’t have 100% of the skills listed, we strongly encourage you to apply if interested.
Operating knowledge of ERP and Commerce platforms such as Salesforce, SAP, Great Plains
You have experience using Excel in a business environment
1-2 years experience in supply chain operations
Strong attention to detail and ability to multitask
Ability to work in a fast paced environment
Possesses a customer first approach
Analytical thinker who can think quick on your feet to solve problems
Ability to work as a member of a team
Strong written and verbal communication skills
Average salary and compensation
The average salary for a fulfillment coordinator is $43,300 in the United States. Position salary will vary based on experience, education, company size, industry, and market.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
Why do you want to work as a fulfillment coordinator?
What are some recent projects that have been most interesting to you?
In your last position, what was the most frustrating part of the job and how did you overcome this obstacle?
What would be your ideal work environment?
What is your experience with shipping?
What computer programs are you most confident using?
Can you tell me about a time when you had to deal with an unhappy customer?
What was the most physically demanding job you have ever worked?
What experience do you have with records management?
Which other jobs within this company interest you? Why?
Can you tell me about a time when your work was criticized and how did you deal with it?
How would your former employer describe your work ethic?
In what ways can I help you grow as a professional?
What are your long-term career aspirations?
Are you comfortable working in a warehouse setting and doing repetitive tasks for extended periods of time?
Can you commit to working a standard 40-hour week? Are there any restrictions on your availability?
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