Call Center Data Entry SpecialistJob Description, Salary, Career Path, and Trends
Call Center Data Entry Specialists love working on computers and talking with others. Call center data entry specialists work with customers to gather personal information or inform them about certain company offers. To be successful in this role, workers need to have excellent communication skills and previous data entry experience.
Call center data entry specialists are primarily responsible for supporting inbound customer service representatives by handling inbound inquiries, assisting callers with questions about the company or products, or troubleshooting basic technical issues. Employees will need to be precise in their work and ensure the data they sort and file are stored accurately.
This career choice offers advancement opportunities as call center data entry specialists work hard to maintain quality data entry information and to keep customer satisfaction high. Workers who excel in this position will then be promoted to supervisor or manager in the call center.
Sample job description #1
Data entry specialists are the link between paper information and computer data. Data entry specialists take information from different locations that is written down, such as cancelled checks, bills, reports, or other information, and enter it into an electronic datasystem for storage and analysis.
In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Perform all data entry related tasks including sorting, proofing, updating, mailing, and storing
Maintain data files accurately
Compile, sort, verify, and correct data to be entered
Review data for completeness and accuracy
Contact authors of source documents to address data inconsistencies and to gather missing data
Manage filing and routing of source documents after entry
Maintain records of work completed
Update data in appropriate databases in accurate and timely manner so as to avoid backlogging
Establish data naming standards and consistent data definitions to improve overall data quality
Process and resolve data inquiries by searching and reviewing the databases
Enter and update files into Excel spreadsheets
Perform administrative duties such as operating office equipment or data filing as required
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
Adhere to all attendance and work schedule requirements
It’s about building relationships and turning the knowledge you gain in training into customer wins. Data Entry Specialists make a difference to customers and the company, providing phone customer service, and Administrative support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Must be 18 years of age or older
High school diploma or equivalent
Experience with data-entry utilizing a computer
Prior experience handling data entry responsibilities or equivalent experience in a related field
The ability to read and speak English fluently
Have a wired, high-speed internet connection (Download speed of 20Mbps+)
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (30+ words a minute)
Ability to work regularly scheduled shifts within our hours of operation including the training period
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow-up on customer issues
An aptitude for conflict resolution, problem solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multitask, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (not required)
Associate’s degree, or bachelor degree in business, administration or related field
State or Federal work experience
Sample job description #2
1 year of customer service or customer support experience
1 year of previous call center or office background experience required
Previous remote work from home experience a plus
Quick learner and able to work independently
Type 35 words per minute accurately
Strong phone and verbal communication skills along with active listening
A background check applicable with state and federal laws is required
Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment
Manage large amounts of inbound or outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research and provide solutions and/or alternatives
Access company and client resources provided to accurately handle the call
Perform Data Entry and Customer Service skills
Be able to navigate on-line efficiently
Work requests/records received for those requesting to sign up for a shift
Identify customer’s needs, research to see if request has credentials needed
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Average salary and compensation
The average salary for a call center data entry specialist is $48,900 in the United States. Position salary will vary based on experience, education, company size, industry, and market.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
What is your typing speed?
Are you willing to verify your typing speed in a recorded test?
Can you explain how you ensure accuracy in your work?
Tell me a challenge you have recently faced with your work. How did you overcome it?
Have you ever worked in data entry before?
What relevant work experience or certifications do you have?
Are you able to follow data input instructions accurately and quickly?
Are you able to stay focused during repetitive tasks which are often required when entering data?
What software and applications are you the most comfortable using?
How do you deal with data that has been altered or damaged?
Call Center Data Entry Specialist Jobs in Ashburn
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