Call Center Data Entry SpecialistJob Description, Salary, Career Path, and Trends

Call Center Data Entry Specialists love working on computers and talking with others. Call center data entry specialists work with customers to gather personal information or inform them about certain company offers. To be successful in this role, workers need to have excellent communication skills and previous data entry experience. 

Call center data entry specialists are primarily responsible for supporting inbound customer service representatives by handling inbound inquiries, assisting callers with questions about the company or products, or troubleshooting basic technical issues. Employees will need to be precise in their work and ensure the data they sort and file are stored accurately. 

This career choice offers advancement opportunities as call center data entry specialists work hard to maintain quality data entry information and to keep customer satisfaction high. Workers who excel in this position will then be promoted to supervisor or manager in the call center.

Sample job description

We are looking for a motivated and professional call center data entry specialist to join our team at [Your Company Name]. This position will be full-time and long-term. Previous experience is not required. The candidate must have an above-average typing speed and good knowledge of computer software, accounting, and data input software. You are expected to ensure that data is recorded accurately and on time to keep the call center on track. This position requires the ideal candidate to compile, review, and locate and repair data errors. If this position sounds like a great fit for you, please apply and join [Your Company Name] as our call center data entry specialist!

Typical duties and responsibilities

  • Compile, sort, and verify the accuracy of data before it is entered
  • Locate and correct data entry errors, or report them to supervisor
  • Compare data with source documents, or re-enter data in verification format to detect errors
  • Review, fact-check, and process invoices for payout
  • Index invoices and file them in the appropriate places
  • Maintain logs of activities and completed work
  • Read source documents such as canceled checks, sales reports, or bills
  • Enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners

Education and experience

  • This position requires a high school diploma or GED.

Required skills and qualifications

  • Excellent computer skills including typing
  • Proficient in Microsoft Office
  • Excellent time management and attention to detail
  • Ability to complete tasks with little to no supervision

Preferred qualifications

  • 3 years of customer service or sales experience
  • Bilingual
  • Data entry experience

Average salary and compensation

The average salary for a call center data entry specialist is $48,900 in the United States. Position salary will vary based on experience, education, company size, industry, and market.

LocationSalary LowSalary High
Phoenix, Arizona$48,600$65,750
Los Angeles, California$54,850$74,200
Denver, Colorado$45,700$61,850
Washington, DC$55,650$75,350
Miami, Florida$45,500$61,550
Orlando, Florida$41,950$56,750
Tampa, Florida$42,350$57,350
Atlanta, Georgia$44,450$60,150
Chicago, Illinois$51,100$69,150
Boston, Massachusetts$55,250$74,750
Minneapolis-St. Paul, Minnesota$44,050$59,600
New York City, New York$58,150$78,700
Philadelphia, Pennsylvania$47,350$64,100
Dallas, Texas$46,100$62,400
Houston, Texas$45,900$62,100
Seattle, Washington$53,200$71,950
National Average$41,550$56,200

Typical work environment

Call center data entry specialists are required to record, review, and compile data in a call center. This means the position will be heavily data-focused, and will thus require a good understanding of the relevant computer, accounting, and data input software. The specialist will be required to be a competent typist, as the position is an office position reliant on fast and accurate data entry. Oftentimes, the entry specialist will modify and record logs, compile and check documents, and locate errors in data.

Typical hours

The work hours for a data entry specialist are typically 9 AM to 5 PM, Monday through Friday, in an office setting. However, longer or different hours can be necessary, depending on the needs and hours of an individual company.

Available certifications

Data entry specialists are not required to have any relevant certifications, but some certifications to consider that would give an edge in the position are:

  • Certified Billing and Coding Specialist (CBCS). The certified billing and coding specialist certification is a good requirement for all data entry specialist positions. This certification focuses on the proper data conversion methods used in many data entry positions.
  • CCCP – Certified Contact Center Professional. This contact center professional certification is a fantastic certification for call center specialists, including data entry specialists. This position will cover much of the relevant etiquette for call centers and contact centers.
  • CSR – Certified Service Representative. The service representative certification is relevant to this position as it assists a call center data entry specialist in their position of relevance in the call center, enabling them to have the necessary information for working in a call center.

Career path

The career path for a data entry specialist entails first earning a high school diploma or GED. This path can often start as an entry-level position, but can have opportunities for advancement, based on experience and performance.

If you are thinking about becoming a data entry specialist, a high school diploma, a familiarity with computers, motivation and an ability to focus are often all you need to start in the field. In addition, at times on-the-job training is available to assist in learning specific software.

In addition, data entry specialists can seek to further their career through completing courses that can bolster their skills in typing, computer knowledge, legal and medical office procedures, and more.

US, Bureau of Labor Statistics’ job outlook

SOC Code: 43-9022

2020 Employment158,400
Projected Employment in 2030122,800
Projected 2020-2030 Percentage Shift 22% decrease
Projected 2020-2030 Numeric Shift35,600 decrease

With digital information being the lifeblood of virtually every industry, data entry jobs can be found at nearly every company. Data entry may not be the flashiest role, but it can be a steady one for someone with the skills and drive to excel at it. And since it is spread across many different sectors of business and the economy, jobs in data entry are often available to qualified applicants.

Sample interview questions

  • What is your typing speed?
  • Are you willing to verify your typing speed in a recorded test?
  • Can you explain how you ensure accuracy in your work?
  • Tell me a challenge you have recently faced with your work. How did you overcome it?
  • Have you ever worked in data entry before?
  • What relevant work experience or certifications do you have?
  • Are you able to follow data input instructions accurately and quickly?
  • Are you able to stay focused during repetitive tasks which are often required when entering data?
  • What software and applications are you the most comfortable using?
  • How do you deal with data that has been altered or damaged?

Call Center Data Entry Specialist Jobs in Ashburn

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