Surveyor Job Descriptions, Average Salary, Interview Questions

As a Surveyor, you will maintain client relations, direct survey crew staff and drafting technicians on projects, perform project management duties, and ensure the accuracy of surveys. The Surveyor will also be responsible for the financial performance of their projects.

Skills

• Working collaboratively with others
• Having ownership in the work you do
• Using your talents to positively affect communities

Qualifications

• Strong communication skills
• Ability to contribute and work well on a team
• 7+ years of experience
• Must have experience in surveying
• Perform land surveys, property and right-of-way determinations, boundary research, and platting
• Must be registered as a land surveyor for a minimum of 2 years
• Proficient in AutoCAD
• The ability to work in a constant state of alertness and safe manner

To be successful, the Surveyor needs to be an outgoing, charismatic individual who demonstrates a passion for helping our customers understand the nuances of the moving process.

Duties

• Provide a video survey of job requirements
• Provide a complete list of services required, quantities ordered for each service to be provided, and photo documentation as specified in the survey and handoff checklists
• Complete and submit estimates or survey results utilizing Quotes-To-Go (QTG) or currently utilized software, based on product line
• Review non-allowable and high-value inventory
• Adhere to all paperwork requirements specified in the handoff checklists
• Complete assigned activity reports
• Attend and complete assigned training programs

Key responsibilities

• Connect with customers via QTG Virtual Surveying platform (or currently used technology) app
• Guide the customer through the home to view household goods and personal items being packed and moved, including items that are not going
• Capture still pictures of access, high value items, items requiring unique disassembly, and items of special concern to the customer
• After completion of walkthrough/survey, enter all items surveyed into cubing application
• Upload survey in QTG and notify appropriate coordinator of availability therein within 2 hours of video survey
• Complete Van Operator Logistics Information (VOLI) screen and add still pictures to Share Media in QTG
• Track estimated/actual weights
• Available as needed to complete required tasks
• Provide detailed notes regarding any specific customer concerns and information shared by the customer that will assist in the sales/job performance effort – and will ensure all parties better understand the customer’s situation

Job skills required

• Excellent verbal and written communication skills
• Highly customer service oriented
• Ability to prioritize and re-prioritize as situations and needs change throughout the workday
• Ability to multitask and organize workflow to manage daily responsibilities
• Ability to work under deadlines and specific time frames
• Ability to develop and maintain positive working relationships with internal and external customers
• Ability to travel as needed
• Presentation skills
• In home, visual surveying background in the household industry
• Detail oriented
• Good computer skills
• Proficient in Microsoft Office

Primary duties

• Processing In-House Surveys day to day, providing excellent customer service, assisting in office administration, and warehouse operations of the Service Center
• Conduct and process pre-move surveys for new customers
• Process surveys which include poundage, educating the customer on the move, etc.
• Conduct Job Site Visits with customers to ensure excellent customer service and to monitor quality measures during the move
• Surveys and Job Site Visits will be within a 150-mile radius of the Service Center
• Ensures that all paperwork related to record keeping, reweighs and documentation are maintained in proper order and in a timely manner
• Educate, communicate and support the 5 Core Values of Safety, Service, People, Profits, and Innovation
• In-depth daily interaction with corporate headquarters and these departments include Payroll, Operations, Customer Service, Move Consultants, HR, and Safety
• Assist Management when needed in the office and warehouse areas
• Training crews on logs, ELD’s, packing properly, load/unload, unpack, and complete paperwork correctly
• Promote customer service improvement and quality standards with the drivers and helpers
• Evaluating the customer service process with the move and reviewing the customer’s survey along with making any recommendations in the future to improve the process
• Proactively assist with Red Alert notifications with missing items, quality of packing, etc.
• May assist Drivers when completing proper pre/post-trip inspections daily
• May assist with the direction of loading of shipments from the warehouse and assign jobs
• Assist crews making sure trailers are unloaded and shipments are checked off properly
• Assist with ordering office and packing supplies for the Service Center
• Drive company vehicles as needed
• Other duties as assigned

Qualifications

• High School Diploma or GED equivalent, some College is a plus
• 1-3 years of office and/or warehouse experience
• Experience with Household Goods/Moving Industry is a plus
• Experience with Microsoft Office and Excel
• Expertise with computers and the use of office equipment
• Excellent customer service/communication skills and the desire to learn and take initiative
• Skilled in organization and time management skills
• Must have Driver’s License with safe driving record, CDL License a plus
• Ability to work flexible hours during the week, weekends, holidays and peak season
• Experience in training crews
• Must be able to pass a drug test and a DOT physical
• Must have a great can-do attitude

Physical requirements

• Requires the ability to safely drive a motor vehicle
• Ability to lift up to 50 pounds following proper lifting procedures and technics
• Must meet and maintain the Department of Transportation physical and medical requirements
• As a safety-sensitive employee subject to random substance abuse screening per company policy