Hotel Manager How to Hire, Salary Data, and Job Descriptions

Hotel Managers have many different duties, such as watching over the staff, monitoring the quality of care, inventory management, keeping track of budgets, handling any problems with customers, and ensuring a smooth experience for all guests. Hotel managers will spend the majority of their time establishing/setting schedules, ordering supplies, tracking expenses, or resolving unsatisfied customer complaints. 

The majority of hotel managers will have a degree in hospitality or business administration. This position requires a minimum of three years of experience in either hotel management or a similar position. Skills needed in this field are outstanding customer service, strong organization skills, and excellent written and verbal communication skills.

Sample job description #1

Primary responsibilities

  • Provides strategic leadership to drive service culture across all departments ensuring Hotel delivers on the service promise to our guests
  • Sets a friendly and professional tone for the hotel staff to follow. Focuses on maintaining a warm and hospitable atmosphere at all times
  • Handles day-to-day hotel operations, problems solving, guest recovery, and service resolution in all departments. Ensures that all departments are functioning properly according to occupancy levels and service expectations. Is able to manage hotel in absence of General Manager and handle all operational functions and decisions that would entail
  • Works with supervisors and sales department in operating a yield management system to maximize revenue. Assists in periodic market studies
  • Reviews daily shift reports and reservation activity
  • Directs departments on staffing levels in accordance to occupancy expectations to provide memorable service in accordance with Four-Star service levels
  • Oversees communications between departments
  • Effectively manages the development of the team members and constantly monitors quality of the team and the hotel service
  • Knowledge of and ability to train on all PMS (RDP-Resort Data Processing) functions, including front desk, housekeeping, and night audit procedures. Ability to handle basic management functions
  • Monitors inventory and assists department with purchases, par stocks of supplies and amenities so that each department can function properly in tune with occupancy expectations
  • Proficient on all aspects of emergency procedures and handles training for hotel staff. Works with management to develop and test emergency procedures
  • Monitors condition and cleanliness of asset, including guestrooms, and hotel public and service areas
  • May assist the Director of Sales with sales calls and requests for information as needed
  • Oversees the continual training process of all hotel personnel. May facilitate cross training
  • Be an active part of hotel hiring. Will be in charge of the pre-screening and interviewing process
  • Monitors all department’s compliance with company uniforms and nametags. Maintains a professional appearance at all times and monitors all team members to promote a professional, consistent image
  • Assists the General Manager with personnel management including working with Department supervisors in conducting warnings and terminations of hotel personnel
  • May assist the General Manager and Director of Sales with monthly forecasting and goal setting. Focuses on achieving revenue goals by managing reservation activity, stay restrictions, and motivating the front office staff

Knowledge, skill, and ability

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions for the job, with or without reasonable accommodation, using some other combination of skills and abilities

  • Advanced knowledge of MS Word and Excel with the ability to design a spreadsheet and a word document
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
  • Ability to effectively and professionally deliver memorable service and problem solve with internal and external customers with tact, politeness, professionalism, and with a service minded mentality. Must be able to assess each external guest and internal guest situation by a case-by-case basis for the best possible outcome for all concerned
  • Ability to stand and move throughout the hotel and continuously perform essential job functions
  • Ability to read, listen, and communicate effectively in English, both verbally and in writing
  • Ability to access and accurately input information using a moderately complex computer system
  • Hearing and visual ability to observe and detect signs of emergency situations
  • Must be available to work any shift as needed
  • Other duties as assigned

Education

High School graduate or equivalent, college experience preferred.

Experience

Five years progressive Hotel Management experience required

Sample job description #2

Oversees all aspects of the hotel operations, including guest relations, front desk, housekeeping, maintenance, finance, team building, and staff development. Responsible for all phases of hotel management, including sales and marketing, human resources, food and beverage, and budgeting/forecasting. Empowers associates to excel at providing superior customer care to guests, associates, and other visitors.

Duties

  • Recruits, selects, trains, and manages employees to deliver superior guest services and quality products that will lead to maximizing revenue and profitability goals
  • Creates and maintains customer-driven operations, empowering hotel staff to excel in superior customer care
  • Develops, recommends, implements, and manages the hotel’s annual budget and long-term business plan. Achieves budgeted sales and maximum profitability
  • Creates new programs in response to market conditions and revenue opportunities
  • Protects the hotel’s financial assets by properly administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable, payroll, and all other financial transactions. Also, properly administers policies and procedures for protecting the safety of guests and employees
  • Prepares daily reports for owners
  • Ensures regular assessment and review of all hotel personnel by appropriate management staff. Coordinates internal training and development programs
  • Maintains a high personal visibility throughout the property and throughout the community

Qualifications

  • Bachelor’s degree in Hospitality or Business or equivalent combination of education and experience. Major hotel brand experience of at least 3 years is required
  • Minimum of three years of hotel management or supervisory experience
  • Knowledge of local competition and general industry trends
  • Strong leadership and a professional image
  • Strong interpersonal, written, and verbal communication skills. Preferably Bi-lingual (English & Spanish)
  • Excellent decision-making ability and analytical skills
  • Knowledge of a variety of computer software applications
  • Ability to work a flexible schedule, including weekends, and holidays

Sample job description #3

Job duties and responsibilities

  • Managing budgets and financial plans and controlling expenditure
  • Maintaining statistical and financial records
  • Setting and achieving sales and profit targets
  • Recruiting, training, and monitoring staff
  • Planning work schedules for individuals and teams
  • Meeting and greeting customers
  • Dealing with customer complaints and comments
  • Addressing problems and troubleshooting
  • Ensuring events and conferences run smoothly
  • Supervising maintenance, supplies, renovations, and furnishings
  • Dealing with contractors and suppliers
  • Ensuring security is effective
  • Carrying out inspections of property and services
  • Ensuring compliance with licensing laws, health and safety, and other statutory regulations

Education and experience

  • Minimum of two years experience as a hospitality leader

Knowledge, skills and abilities

  • Ability to communicate effectively verbally and in writing
  • Demonstrated ability to lead a team
  • Excellent attention to detail
  • Financial savvy
  • Proficient in Microsoft Office products

Average salary and compensation

The average salary for a hotel manager is $82,000 in the United States. Position salary will vary based on experience, education, company size, industry, and market.

LocationSalary LowSalary High
Phoenix, Arizona$81,550 $110,350 
Los Angeles, California$92,000 $124,500 
Denver, Colorado$76,650 $103,750 
Washington, DC$93,400 $126,350
Miami, Florida$76,300$103,250
Orlando, Florida$70,400$95,250 
Tampa, Florida$71,100 $96,200 
Atlanta, Georgia$74,600$100,900 
Chicago, Illinois$85,750$116,000 
Boston, Massachusetts$92,700$125,400 
Minneapolis-St. Paul, Minnesota$73,900 $99,950 
New York City, New York$97,600 $132,000
Philadelphia, Pennsylvania$79,450 $107,500 
Dallas, Texas$77,350 $104,675
Houston, Texas$76,650 $103,750 
Seattle, Washington$89,200 $120,700 
National Average$69,700 $94,300 

Sample interview questions

  • What’s your leadership style?
  • What’s the biggest contribution you could provide to your staff?
  • What would you consider your greatest weakness? How do you negate it?
  • What would you consider to be the purpose of a hotel?
  • What does a concierge do?
  • Can you name some factors, in your opinion, that contribute to outstanding customer service in a hotel?
  • Why did you decide on a career in hospitality?
  • What was your first position in hospitality?
  • What methods do you employ to maximize staff productivity?
  • How would you handle several people attempting to check-in at the same time?
  • Do you have any experience in the marketing and promotional side of hotel management?
  • Have you ever managed a budget?
  • Have you managed staff scheduling?
  • What kind of education or certification do you have in hospitality?
  • What would you consider, in your opinion, to be the most challenging aspect of a hotel manager’s job?
  • Can you describe a time you dealt with an irate customer? What was the outcome?
  • What practices have you implemented in the past to manage cleanliness in the hotel?
  • Have you dealt with a difficult employee? What was the outcome?
  • What hotels have you worked at previously? In what role?

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