Hotel ManagerSample Job Descriptions, Salaries, and Interview Questions
Hotel Managers have many different duties, such as watching over the staff, monitoring the quality of care, inventory management, keeping track of budgets, handling any problems with customers, and ensuring a smooth experience for all guests. Hotel managers will spend the majority of their time establishing/setting schedules, ordering supplies, tracking expenses, or resolving unsatisfied customer complaints.
The majority of hotel managers will have a degree in hospitality or business administration. This position requires a minimum of three years of experience in either hotel management or a similar position. Skills needed in this field are outstanding customer service, strong organization skills, and excellent written and verbal communication skills.
Sample job description
Average salary and compensation
The average salary for a hotel manager is $82,000 in the United States. Position salary will vary based on experience, education, company size, industry, and market.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
What’s your leadership style?
What’s the biggest contribution you could provide to your staff?
What would you consider your greatest weakness? How do you negate it?
What would you consider to be the purpose of a hotel?
What does a concierge do?
Can you name some factors, in your opinion, that contribute to outstanding customer service in a hotel?
Why did you decide on a career in hospitality?
What was your first position in hospitality?
What methods do you employ to maximize staff productivity?
How would you handle several people attempting to check-in at the same time?
Do you have any experience in the marketing and promotional side of hotel management?
Have you ever managed a budget?
Have you managed staff scheduling?
What kind of education or certification do you have in hospitality?
What would you consider, in your opinion, to be the most challenging aspect of a hotel manager’s job?
Can you describe a time you dealt with an irate customer? What was the outcome?
What practices have you implemented in the past to manage cleanliness in the hotel?
Have you dealt with a difficult employee? What was the outcome?
What hotels have you worked at previously? In what role?
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