Hotel Manager How to Hire, Salary Data, and Job Descriptions
Hotel Managers have many different duties, such as watching over the staff, monitoring the quality of care, inventory management, keeping track of budgets, handling any problems with customers, and ensuring a smooth experience for all guests. Hotel managers will spend the majority of their time establishing/setting schedules, ordering supplies, tracking expenses, or resolving unsatisfied customer complaints.
The majority of hotel managers will have a degree in hospitality or business administration. This position requires a minimum of three years of experience in either hotel management or a similar position. Skills needed in this field are outstanding customer service, strong organization skills, and excellent written and verbal communication skills.
Sample job description #1
Provides strategic leadership to drive service culture across all departments ensuring Hotel delivers on the service promise to our guests
Sets a friendly and professional tone for the hotel staff to follow. Focuses on maintaining a warm and hospitable atmosphere at all times
Handles day-to-day hotel operations, problems solving, guest recovery, and service resolution in all departments. Ensures that all departments are functioning properly according to occupancy levels and service expectations. Is able to manage hotel in absence of General Manager and handle all operational functions and decisions that would entail
Works with supervisors and sales department in operating a yield management system to maximize revenue. Assists in periodic market studies
Reviews daily shift reports and reservation activity
Directs departments on staffing levels in accordance to occupancy expectations to provide memorable service in accordance with Four-Star service levels
Oversees communications between departments
Effectively manages the development of the team members and constantly monitors quality of the team and the hotel service
Knowledge of and ability to train on all PMS (RDP-Resort Data Processing) functions, including front desk, housekeeping, and night audit procedures. Ability to handle basic management functions
Monitors inventory and assists department with purchases, par stocks of supplies and amenities so that each department can function properly in tune with occupancy expectations
Proficient on all aspects of emergency procedures and handles training for hotel staff. Works with management to develop and test emergency procedures
Monitors condition and cleanliness of asset, including guestrooms, and hotel public and service areas
May assist the Director of Sales with sales calls and requests for information as needed
Oversees the continual training process of all hotel personnel. May facilitate cross training
Be an active part of hotel hiring. Will be in charge of the pre-screening and interviewing process
Monitors all department’s compliance with company uniforms and nametags. Maintains a professional appearance at all times and monitors all team members to promote a professional, consistent image
Assists the General Manager with personnel management including working with Department supervisors in conducting warnings and terminations of hotel personnel
May assist the General Manager and Director of Sales with monthly forecasting and goal setting. Focuses on achieving revenue goals by managing reservation activity, stay restrictions, and motivating the front office staff
Knowledge, skill, and ability
The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions for the job, with or without reasonable accommodation, using some other combination of skills and abilities
Advanced knowledge of MS Word and Excel with the ability to design a spreadsheet and a word document
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
Ability to effectively and professionally deliver memorable service and problem solve with internal and external customers with tact, politeness, professionalism, and with a service minded mentality. Must be able to assess each external guest and internal guest situation by a case-by-case basis for the best possible outcome for all concerned
Ability to stand and move throughout the hotel and continuously perform essential job functions
Ability to read, listen, and communicate effectively in English, both verbally and in writing
Ability to access and accurately input information using a moderately complex computer system
Hearing and visual ability to observe and detect signs of emergency situations
Must be available to work any shift as needed
Other duties as assigned
High School graduate or equivalent, college experience preferred.
Five years progressive Hotel Management experience required
Sample job description #2
Oversees all aspects of the hotel operations, including guest relations, front desk, housekeeping, maintenance, finance, team building, and staff development. Responsible for all phases of hotel management, including sales and marketing, human resources, food and beverage, and budgeting/forecasting. Empowers associates to excel at providing superior customer care to guests, associates, and other visitors.
Recruits, selects, trains, and manages employees to deliver superior guest services and quality products that will lead to maximizing revenue and profitability goals
Creates and maintains customer-driven operations, empowering hotel staff to excel in superior customer care
Develops, recommends, implements, and manages the hotel’s annual budget and long-term business plan. Achieves budgeted sales and maximum profitability
Creates new programs in response to market conditions and revenue opportunities
Protects the hotel’s financial assets by properly administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable, payroll, and all other financial transactions. Also, properly administers policies and procedures for protecting the safety of guests and employees
Prepares daily reports for owners
Ensures regular assessment and review of all hotel personnel by appropriate management staff. Coordinates internal training and development programs
Maintains a high personal visibility throughout the property and throughout the community
Bachelor’s degree in Hospitality or Business or equivalent combination of education and experience. Major hotel brand experience of at least 3 years is required
Minimum of three years of hotel management or supervisory experience
Knowledge of local competition and general industry trends
Strong leadership and a professional image
Strong interpersonal, written, and verbal communication skills. Preferably Bi-lingual (English & Spanish)
Excellent decision-making ability and analytical skills
Knowledge of a variety of computer software applications
Ability to work a flexible schedule, including weekends, and holidays
Sample job description #3
Job duties and responsibilities
Managing budgets and financial plans and controlling expenditure
Maintaining statistical and financial records
Setting and achieving sales and profit targets
Recruiting, training, and monitoring staff
Planning work schedules for individuals and teams
Meeting and greeting customers
Dealing with customer complaints and comments
Addressing problems and troubleshooting
Ensuring events and conferences run smoothly
Supervising maintenance, supplies, renovations, and furnishings
Dealing with contractors and suppliers
Ensuring security is effective
Carrying out inspections of property and services
Ensuring compliance with licensing laws, health and safety, and other statutory regulations
Education and experience
Minimum of two years experience as a hospitality leader
Knowledge, skills and abilities
Ability to communicate effectively verbally and in writing
Demonstrated ability to lead a team
Excellent attention to detail
Proficient in Microsoft Office products
Average salary and compensation
The average salary for a hotel manager is $82,000 in the United States. Position salary will vary based on experience, education, company size, industry, and market.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
What’s your leadership style?
What’s the biggest contribution you could provide to your staff?
What would you consider your greatest weakness? How do you negate it?
What would you consider to be the purpose of a hotel?
What does a concierge do?
Can you name some factors, in your opinion, that contribute to outstanding customer service in a hotel?
Why did you decide on a career in hospitality?
What was your first position in hospitality?
What methods do you employ to maximize staff productivity?
How would you handle several people attempting to check-in at the same time?
Do you have any experience in the marketing and promotional side of hotel management?
Have you ever managed a budget?
Have you managed staff scheduling?
What kind of education or certification do you have in hospitality?
What would you consider, in your opinion, to be the most challenging aspect of a hotel manager’s job?
Can you describe a time you dealt with an irate customer? What was the outcome?
What practices have you implemented in the past to manage cleanliness in the hotel?
Have you dealt with a difficult employee? What was the outcome?
What hotels have you worked at previously? In what role?
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