Quality ManagerJob Description, Salary, Career Path, and Trends

Quality managers have to be some of the most particular people and have to pay the most attention to detail out of almost all employees. After all, the quality of a product can either elevate a company to the next level or cause it to crumble. Complete attention to detail at all times is a must for this position. 

Quality managers are in charge of supervising all products being made and the processes behind those products. The majority of their day will be spent inspecting products, implementing quality control tests, and writing reports to deliver to their supervisors. These reports provide valuable information regarding how a company can improve their product development processes.

Sample job description

As our new quality manager, we will rely on you for all quality standards throughout our company. You will be responsible for all quality inspections, audits, and reports. It will be your responsibility to perform the inspections, collect the data, dissect it to locate trends and/or flaws in product quality, and provide direction on how to improve these quality issues. As you gather this information, it will also be important to cultivate healthy relationships with all employees in order to receive valuable feedback from them as they will have insight into the daily tasks and nuances of producing the products. This will allow for optimal performance and keep employees’ productivity at the highest level possible. Another extremely important role that you will play is understanding customer needs, wants, and expectations in order to ensure that we are meeting those needs as effectively as possible. If you have strong skills in communicating with customers and employees, are detail-oriented, organized, take pride in what you do, and have a high level of ambition, then you may be the perfect fit as our new quality manager!

Typical duties and responsibilities

  • Inspect products 
  • Understand customer expectations
  • Make sure the products meet the customers’ needs 
  • Supervise employees
  • Establish QA metrics and SOPs for new lines of business
  • Project manage and oversee implementation of a quality management tool
  • Make sure employees are following guidelines 
  • Oversee product development
  • Approve and reject products 
  • Develop reports
  • Collect product feedback from customers
  • Meet the necessary deadlines 
  • Train production line 
  • Stay in communication with staff and customers 
  • Implement improved ideas 

Education and experience

  • High school diploma or equivalent 
  • Bachelor’s degree in business or related field 
  • Three or more years of experience in related field, like quality assurance or quality control

Required skills and qualifications

  • Exponential organizational skills
  • Detail-oriented 
  • Experience in managing large cross functional projects
  • Understanding of quality processes and compliance requirements
  • Strong leadership skills
  • Team player 
  • Able to manage multiple priorities and tasks
  • Proficient in computer technology
  • Knowledge of market trends 
  • Interpersonal skills 
  • Excellent written and verbal communication skills

Preferred qualifications

  • Master’s degree in business or related field
  • Certified Quality Inspector

Average salary and compensation

The average salary for a quality manager is $89,250 per year in the United States and an average of $115,000 with a yearly bonus included. Salaries will vary based on market, company size, industry, and span of control.

LocationSalary LowSalary High
Phoenix, Arizona$75,850$120,100
Los Angeles, California$88,750$135,500
Denver, Colorado$100,150$112,900
Washington, DC$101,650$137,550
Miami, Florida$83,050$112,400
Orlando, Florida$76,600$103,650
Tampa, Florida$77,400$104,700
Atlanta, Georgia$81,150$109,800
Chicago, Illinois$93,300$126,250
Boston, Massachusetts$100,900$136,500
Minneapolis-St.Paul, Minnesota$80,400$108,800
New York City, New York$106,200$143,700
Philadelphia, Pennsylvania$86,500$117,000
Dallas, Texas$84,200$113,950
Houston, Texas$83,450$112,900
Seattle, Washington$97,100$131,400
National Average$75,850$102,650

Typical work environment

Quality managers work in many different types of industries. They usually have an office to do their desk work. When not in their office, they are supervising at the manufacturing plant or in meetings. There can also be times quality managers will be required to travel to different locations if it’s a larger company. 

Typical hours

Quality managers work the typical business hours of 9AM to 5PM, Monday through Friday. They might occasionally have to work overtime to meet deadlines. Some travel is required for meetings, seminars, or other plant locations.

Available certifications

To set yourself apart from other candidates, there are many certifications you can earn that will bolster your resume.

  • Certified Software Quality Analyst (CSQA). This certification focuses on strengthening your organizational and management skills and improving your knowledge of industry-specific standards. You will need a four year degree and two years of experience, and you must be currently working in the field. You must pass a test and pay a fee of $350.
  • Six Sigma Certification. This certificate signifies that you have mastered a method of professional skills needed for management. There are many Six Sigma certifications out there, but there isn’t a standardized curriculum. Regardless, receiving any of these certifications will be beneficial.
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE). To obtain this certification, you’ll need extensive experience. You’ll need 10 years of experience in one role that is part of the body of knowledge of the CMQ/OE curriculum and 5 years of experience in a decision-making role.

Career path

In order for you to become a quality manager, you need to have a bachelor’s degree in business management, statistics, industrial science, or related fields. Quality managers can work in a variety of industries. Although a bachelor’s degree is required, a master’s degree is fundamental to growing in the company and it also shows that you have the knowledge needed. 

You will also need a minimum of three years of experience in manufacturing or quality assurance. Certifications are available to increase your knowledge and possibly put you ahead of other candidates. You must be proficient in verbal and written communication, be detail-oriented, and have the ability to solve problems in a timely manner to be successful in this field of work.

 

US, Bureau of Labor Statistics’ job outlook

SOC Code: 51-9061

2020 Employment557,900
Projected Employment in 2030489,800
Projected 2020-2030 Percentage Shift 12% decline
Projected 2020-2030 Numeric Shift68,100 decline

Being a quality manager opens up many doors in any industry. The ability to pay extreme attention to detail and provide constructive feedback on an issue and problem and how to resolve it in a professional way, displays many characteristics that will transfer to almost all industries. The possibilities in quality assurance in and of itself are also seemingly endless with anything from the service industry to manufacturing to food processing and beyond. Some examples of said opportunities could be in construction, pest control, assembly line production, food processing plants, technology hardware manufacturing, and anything in between. The qualities it takes to be a successful quality manager also bleed over into most all management positions and can lead to many additional opportunities in upper-level careers.

Sample interview questions

  • Can you tell us about a time when you made a mistake in your daily duties?
  • How do you go about choosing a testing tool?
  • What top 3 skills are the most important to have as a quality manager?
  • What does the role of a quality manager mean to you? 
  • What is your daily routine like as a quality manager?
  • What do you do to make sure your employees are motivated?
  • What made you decide to enter this field?
  • What part of this job do you think is the most challenging?
  • What would you say your management style is like?
  • What quality assurance methods do you prefer to use? Can you tell us why?

Are You Interested in Becoming a Quality Manager?

If you’re interested in a career as a quality manager, we will be glad to connect you to one of our headhunters or recruiters to see if you would be a perfect fit for one of our open positions. If a position does not suit you, we will always keep you in mind as new jobs become available. We have a tremendous amount of experience matching professionals with some of the most well-known organizations in the country. Your next job as a quality manager can be right around the corner. Check out our latest job openings and our blog for career advice.

Similar Job Titles and Careers

  • Quality Assurance Manager 
  • Quality Inspector 
  • Associate Product Manager 
  • Quality Control Inspector 
  • Quality Engineer  
  • Service Advisor

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