Reimbursement Specialist Job Descriptions, Average Salary, Interview Questions

What Does a Reimbursement Specialist Do?

Reimbursement specialists are responsible for processing insurance claims quickly and efficiently, as well as investigating claims issues and keeping patient files updated along the way. It’s an essential job because reimbursement specialists are there to ensure that patients receive accurate reimbursements for their claims.

This position requires strong attention to detail and familiarity with clerical and office processes, as well as medical and insurance terminology Reimbursement specialists can be found working in physician’s offices or at other healthcare and wellness facilities.

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National Average Salary

Reimbursement specialist salaries vary by experience, industry, organization size, and geography. To explore salary ranges by local market, please visit our sister site zengig.com.

The average U.S. salary for a Reimbursement Specialist is:

$46,720

Reimbursement Specialist Job Descriptions

Example 1

Responsible for the timely, accurate submission of invoices to the responsible payer, of any type, for all services and products provided. Evaluates payments received and applied to the patient account. Follows up with responsible parties to ensure the receipt of timely, accurate payments. Assists with Billing and Collection Training and completes “second-level” appeals to payers.

Job responsibilities

  • Submits timely, accurate invoices to payer for products and services provided. Understands the terms and fee schedule for all contracts for which invoices are submitted. Correctly determines quantities and prices for drugs billed. Verifies that the services and products are correctly authorized and that required documentation is on file. Ensures that invoices are submitted for services and products that are properly ordered and confirmed as provided.
  • Evaluates payments received for correctness and applies payments accurately to the system. Verifies that payments received are correct according to the fee schedule. Applies the payment correctly to the patient account. Ensures that secondary bills and patient invoices are mailed within 48 hours of receipt of payment. Notifies the Reimbursement Manager if there are overpayments and/or duplicate payments for the same service. Transfers payments belonging to other offices within 48 hours of receipt.
  • Follows up on invoices submitted to ensure prompt and timely payment. Calls to verify that claims submitted were received and are in processing. Sends letters to the patient or responsible party when their insurance carrier fails to make payment reasonable time frame. Generates and mails statements and collections letters. Follows up on all denials within 48 hours of receipt.
  • Ensures compliance with policies and guidelines outlined in the contract terms and fee schedule. Follows HIPPA guidelines when accessing and sharing patient information to maintain patient and business confidentiality.

Basic education and experience requirements

  • High School Diploma or equivalent
  • 0 – 6 months previous Infusion Reimbursement or Intake/Admissions experience

Basic qualifications

  • Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check, and/or printing worksheets).
  • Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane, and/or print functions).

Example 2

How have you impacted someone’s life today? At ABC company our teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers, and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career.

Responsibilities

  • Assistance in the preparation of the Medicare and Chapter 160 cost reports by completing basic sections under supervision
  • Quarterly coordination and accumulation of physician time studies
  • Coordination and accumulation of statistical data
  • Coordination and accumulation of Interns & Resident’s schedules and all required personal data
  • Coordination and accumulation of all Direct Patient Care Contracted Labor & Administrative Contracted Labor
  • Software input of the cost report data, as needed
  • Performance of financial analysis of relevant reimbursement issues as they arise
  • Preparation of the Hospice cost report with supervision
  • Related sections of applicable monthly/yearly surveys. Other duties as assigned by Management

Qualifications

  • Bachelor’s degree or equivalent experience in Finance, Accounting, and/or Economics with GPA above 3.0
  • Possesses beginning to working knowledge of hospital reimbursement experience, including preparation of cost reports
  • Demonstrated proficiency in Microsoft Excel and Word
  • Effective written and verbal communication skills

Experience preferred

  • One or more years hospital reimbursement experience, including preparation of cost reports

Example 3

We are looking for an Insurance Reimbursement Specialist. The Insurance Reimbursement Specialist is responsible for collecting on all outstanding balances for a specific group of payers to assure maximum reimbursement.

Responsibilities

  • Works aged accounts 30-120 days, processes appeals or corrected claims, researches and reconciles credit balance accounts, and processes adjustments as needed
  • Interacts with patients, clinicians, insurers, Reimbursement Supervisor, and Billing management to ensure timely collection of accounts
  • Participates in the Quality Assurance plan
  • Complies with applicable CLIA and HIPAA regulations

Qualifications

  • 3-5 years of experience working in medical billing, health insurance, or collections with demonstrated results
  • Insurance billing experience is preferred
  • High School diploma or GED required
  • Good problem-solving and decision-making skills
  • Time management skills are a must
  • Excellent customer service and phone skills
  • Excellent organizational, communication, multitasking, and teamwork skills
  • Working knowledge of ICD-10, CPT, and HCPCS coding (preferred but not required)

How to Hire a Reimbursement Specialist

Consider the following when hiring a reimbursement specialist:

  • Recruiting: Do you have the internal resources and tools to source and recruit for this role successfully?
  • Complexity: Do you need a senior professional, or will mid, or even junior-level skills suffice?
  • Duration: Is this a one-time project, or an indefinite need?
  • Management: Can you effectively direct the work effort?
  • Urgency: Are there any deadlines associated with this need?
  • Headcount: Do you have the budget and approval for an internal employee, or should you consider alternate options?

Answering these questions will help determine the best course of action for your current hiring need. Fortunately, various great options exist for every scenario, no matter how unique. We recommend the following options when hiring a reimbursement specialist:

1. Use 4 Corner Resources (or another professional recruiting firm)

The heavy lifting is done for you when working with a top-tier staffing company like 4 Corner Resources. We source, screen, recruit, and deliver only the most qualified candidate(s), saving you significant time and effort throughout the hiring process while you remain focused on your core business. Understanding your needs and ensuring the right candidate for the position is the key to our success.

This is the best route to take when:

  • You need to fill the position quickly
  • You want access to a vast talent pool of high-quality, prescreened candidates
  • Your position is suited for temporary hiring services, contract staffing, or contract-to-hire recruiting, and you intend to direct the work activity.
  • You are hiring an employee as a direct placement but aren’t able to recruit effectively or efficiently with your internal staff. 
  • You aren’t familiar with current salary rates, market trends, and available skill sets
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2. Advertise your opening on a top job board

Your best option may be to advertise your opening on a proven job board. There are many widely used job sites out there that draw visits from qualified candidates. If you have someone internally who can dedicate the time and energy to sort through applications and screen individuals effectively, this can be a great choice. 

We recommend using a job board when:

  • Your internal recruiting team has the knowledge and experience to assess candidate qualifications
  • You are hiring a direct employee and have time to manage the entire recruiting effort 
  • You have a process for receiving, screening, and tracking all resumes and applications
  • You are prepared to respond to all applicants

There are many career sites out there. Here are the two we recommend for a reimbursement specialist opening:

LinkedIn

LinkedIn is a social network for job seekers, professionals, and businesses. With this popular job site, you can enhance your brand and advertise your open position to a wide audience of motivated, qualified candidates. Job postings on LinkedIn are also extremely streamlined and user-friendly, making it even easier for candidates to apply. Additionally, applicants can use their LinkedIn profile instead of a resume to expedite the process. 

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CareerBuilder

CareerBuilder has been a trusted source for hiring since 1995. Reach 80+ million unique, diverse U.S. job seekers annually by posting your jobs through their talent acquisition channels. Through CareerBuilder, you can engage candidates and drive them into your sourcing pipeline. We recommend using CareerBuilder for hiring when you have the internal resources and processes to review, screen, and reply to all applicants.

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3. Leverage your internal resources

You can utilize your own website, social media, and employees to assist in your search for top candidates. 

A company website posting should be the first step in notifying prospective candidates that you are hiring. Social media can also be a powerful tool for spreading the word about your new opening. As far as exposure is concerned, this option can be as good as some job boards when you have a large enough following across various platforms, like LinkedIn, Instagram, Facebook, TikTok, and Twitter.

Current employees are every organization’s greatest asset. Encourage your internal team to promote job openings to their network by offering cash and other incentives.

We recommend these options when:

  • Your brand has great name recognition
  • You can consistently monitor and respond to candidate activity through your website and social media accounts
  • You have a process in place to quickly and broadly communicate job openings and requirements
  • You have an effective employee referral program in place

If you aren’t sure which path is best, schedule a discovery call today with our seasoned recruiting professionals. The 4 Corner team is on standby to help you find the best option for your unique hiring need.

Sample Interview Questions

  • What made you want to work in this industry?
  • What previous experience do you have that will help you succeed in this role?
  • What would you change about the current records systems?
  • How would you describe your communication skills?
  • Why are good communication skills essential to becoming a good reimbursement specialist?
  • How do you make sure you stay up-to-date on insurance regulations and HIPAA laws?
  • What is your biggest challenge as a reimbursement specialist?
  • Describe your coding skills
  • How do you manage rejected or unpaid claims?
  • What strategies do you use for ensuring accuracy?
  • What software are you most familiar with?
  • How do you handle a customer that hasn’t paid their amounts due?
  • How well do you manage your time?
  • How do you stay organized?
  • Describe a time a customer was upset with you. How did you handle the situation?
  • Share a time you made a mistake making a claim. How did you resolve the issue?
  • How do you make sure to collect invoices in a timely manner?

Need help hiring a Reimbursement Specialist?

We match top professionals with great employers across the country. From filling urgent job openings to developing long-term hiring strategies, our team is here to help. Review our staffing solutions, browse our award-winning Staffing Corner blog, or call today. We look forward to connecting with you soon.

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