Store Manager How to Hire, Salary Data, and Job Descriptions
Store managers have a wide variety of responsibilities placed upon them. Thankfully, they usually have an assistant manager to help ease the burden. Their tasks include delegating jobs to the sales associates they supervise, creating work schedules, monitoring spending budgets, recruiting, hiring and training new employees, and managing loss prevention through theft and breakage. A store manager has to be comfortable enforcing the rules with their sales associates and even their assistant managers in order to maintain a stable work environment for employees and a comfortable shopping environment for customers.
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ABC Company is looking for a Store Manager (SM) to oversee the day-to-day operations of our (City) location. The SM of an ABC Company store is positive, outgoing, and has a high energy personality. They are entrepreneurial and highly focused on customer experience while driving sales. The SM operates with service and profitability in mind through the successful development and management of a high-class team. The SM will take full ownership of the store’s business at all levels.
What you’ll be doing:
Responsible for creating a compelling experience for every customer and always acts in the best interest of the customer
Become well connected and engaged in the local community to drive brand awareness, traffic, and appointments
Recruit and hire a team that is passionate about ABC Company’s mission
Inspire and empower a team so that each person contributes to the productivity of the store and delivers on ABC Company’s mission and values
Responsible for training the store team on all systems, customer experience, and product knowledge
Achieve payroll plans through managing store schedules and adapting to business conditions based on weekly and monthly sales
Ensure sound inventory management by following all policies and procedures
Ensure all visual merchandising direction is met and that presentation of all product as well as display and fixtures are reflective of brand guidelines and standards
Ensure the selling floor is neat, clean, organized, and reflects the brand image at all times
What you’ll bring:
You have 3+ years of experience in retail store management and coaching teams
You’re excited to work for a fast growing brand and about contributing to the company’s growth
You love being organized and have an eye for details
You’re excited to increase brand exposure in your market
You have sharp analytical skills, including basic retail math, calculating inventory on-hands, tracking sales throughout your shift, etc.
You’re comfortable using technology to perform all job functions, including sales reporting, communication between stores and HQ offices, managing inventory, and corresponding with customers
You have strong verbal and written skills – allowing for communication of the company’s goals and objectives
You can work a flexible schedule, including blackout periods during holidays, nights, and weekends (must work Saturdays and Sundays if needed)
You can lift up to 40 pounds and are comfortable with constant standing, walking, squatting, kneeling, bending, carrying items, and reaching overhead; comfortable climbing ladders
Sample job description #2
To recruit, hire, train, and manage store personnel to achieve store sales plan, control expenses, and to protect company assets while pursing growth opportunities.
Essential job functions
Meet and exceed personal and store sales goal and standards of performance
Provide a fun, full service experience to all customers
Recruit, interview, and hire high caliber employees with in store needs
Train and develop a successful sales team
Provide feedback, coaching, and accountability to all employees
Conduct Monthly Performance Reviews
Conduct Monthly Store Meetings
Recognize talented staff and develop them for growth within the company
Supervise and manage all aspects of daily store operations
Supervise and manage all aspects of Loss Prevention practices
Plan weekly staffing schedules in compliance with schedules policy
Resolve customer issues effectively
Understand the ABC Company culture and demonstrate it to the team
Prior management experience in retail environment preferred
1-2 years retail sales experience
Excellent interpersonal and customer service skills
Desire to succeed in fast paced retail environment
Willingness to learn
Ability to climb, reach, bend, and lift up to 50 pounds
Ability to work 45 hours per week
Ability to work night and weekend shifts
Completed all training programs leading up to Manager in Training position
Stand for long periods of time
Must be at least 18 years of age
Age requirement for full time employment may vary based on state
Sample job description #3
Our Store Managers bring the ABC Company experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities. They delight and uplift customers through a human connection. Their work goes beyond a perfectly made beverage; it’s about human connection. They enjoy being able to achieve these aspirations autonomously, while leveraging our world class brand and business practices.
We will enable you, leveraging your retail experience, to autonomously:
Grow a successful, multi-million dollar business: drive sales leveraging your business acumen, efficiency, and problem solving skills
Nurture talent and lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams
Inspire others: become a dynamic brand ambassador dedicated to driving and achieving results through your team
Impact your Community: integrate your business with the community to create better moments in peoples’ lives, from our partners to our customers, communities, and planet
We’d love to hear from people with:
3 years retail/customer service management experience or 4+ years of US Military service
Strong organizational, interpersonal, and problem solving skills
Entrepreneurial mentality with experience in a sales focused environment
Strong leadership skills and the ability to coach and mentor team partners with professional maturity
Minimum High School or GED
Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply
Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends, and/ or holidays
Average salary and compensation
The average salary for a store manager is $57,000 per year in the United States. Salary will vary depending on market, industry, company size, and number of employees.
Los Angeles, California
New York City, New York
Sample interview questions
What makes you the right candidate for this position?
If your colleagues had to describe you in one word, what would it be?
What are your strengths in the role of a store manager? What are your weaknesses?
What made you choose a career in retail?
Have you ever had to fire a sales associate or assistant manager? How did you handle it?
How do you motivate your staff?
What methods do you use to train your staff?
How do you handle delegating tasks to your staff?
What do you do to ensure task completion by your staff?
What steps do you take to keep the lines of communication open between you and your staff?
What is your knowledge of key metrics?
Tell me about a time when you developed and implemented a store-specific strategy in your role as store manager.
What is your comfort level with customer service?
Have you ever had to address shrink in your store?
Walk me through the inventory process at your last store.
What is your sales tracking process?
Have you ever had to handle an angry customer? Tell me how you handled it.
Have you ever had to resolve a conflict issue between staff members? What steps did you take?
What steps would you take to motivate and encourage a staff member that fails to meet production goals?
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