Account ManagerSample Job Descriptions, Salaries, and Interview Questions

Account managers are responsible for developing long-term relationships with clients and connecting with key business executives and stakeholders. They are the company’s liaison between external customers and internal teams, working to ensure that projects are on time and deadlines for solutions are met according to customer needs. An account manager must have superior customer service skills and have expertise in managing client relationships. They need excellent problem-solving skills and must be able to cater to the needs of the customer without sacrificing the needs of the company. Account managers work in a variety of industries, and many of them travel to and from customer locations to meet with clients.

As the primary point of contact for the external and internal teams, an account manager builds relationships and works with customers, internal stakeholders, and executives. They must have excellent communication skills, solid organizational skills, and good time management skills. They work with customers on a day-to-day basis and are responsible for keeping the customer satisfied and resolving any issues that arise. Excellent listening, negotiation, and presentation skills are essential to this role as well as the ability to prioritize tasks to meet customer deadlines. 

Sample job description #1

Position overview

  • Understand business needs, ensuring strategy is sound and providing solutions that address the business problems & opportunities that clients are asking our agency to help solve
  • Set agency up for success by managing client expectations, project timing, and direction
  • Lead creative strategy based on relevant consumer insights and strong business acumen… resulting in a clear, actionable, and insightful brief to activate creatives
  • Partner with Project Management, who will own the projects from beginning to end, keeping clients updated, and engaging leadership as necessary to maintain momentum toward deliverables
  • Maintain assignment budgets… track to ensure work isn’t exceeding approved funds and elevate any potential budget risk to leadership in a timely fashion
  • Work closely with internal agency peers to contribute to the development of creative solutions that deliver on the brief and move the business forward
  • Capture client feedback in timely, written form to move deliverables closer to finalization

Basic qualifications

  • Understand business needs, ensuring strategy is sound and providing solutions that address the business problems/opportunities that clients are asking the agency to help solve
  • Set agency up for success by managing client expectations, project timing, and direction; and distill direction in a way that simplifies complexity for the rest of the agency
  • Lead creative strategy based on relevant consumer insights and strong business acumen… resulting in a clear, actionable, and insightful brief to activate creatives
  • Partner with Project Management, who will own the projects from beginning to end, keeping clients updated, and engaging leadership as necessary to maintain momentum toward deliverables
  • Maintain assignment budgets… track to ensure work isn’t exceeding approved funds and elevate any potential budget risk to leadership in a timely fashion
  • Work closely with internal agency peers to contribute to the development of creative solutions that deliver on the brief and move the business forward
  • Capture client feedback in timely, written form to move deliverables closer to finalization
  • Prior Agency experience preferred

Sample job description #2

Key attributes:

Confidence, persistence, determination, the ability to easily build rapport with a wide variety of personality types, and the ability to actively listen to customers’ needs to help properly deliver solutions.

Responsibilities:

  • Lead virtual and in-person meetings to develop an understanding of a customers’ needs and share details of ABC Company’s core capabilities
  • Develop business relationships within client accounts through regular meetings, phone calls, and networking events
  • Business and account development, including sales lead generation and cold-calling prospective clients
  • Maintain a deep understanding of the customers’ strategic initiatives and proactively work with them on framing business objectives
  • Identify new opportunities with customers to sell ABC Company’s services offerings: Managed Solutions, Professional Services, and Project-based Resources
  • Land and expand ABC Company’s Managed Solutions business by partnering with our Managed Solutions SMEs & Engagement teams to support our statement of work-based business while identifying and facilitating discussions to craft solutions for clients
  • Partner with the onshore delivery and engagement teams to identify technical resources for client needs
  • Maintain awareness of industry best practices, business, and technology trends to develop a strong business aptitude for a consultative approach with clients

Requirements:

  • Business development and professional selling experience in the staffing industry
  • Selling technical services such as Managed Services, Professional Services, and/or IT Staffing Services is highly preferred
  • Proven track record of consistently exceeding objectives and quotas
  • Successful experience with new account development or large account management
  • Proven prospecting (cold calls) and sales cycle management skills
  • High levels of social perceptiveness and client experience
  • Excellent communication, presentation, and negotiation skills
  • Bachelor’s degree or equivalent business experience

Sample job description #2

An Account Manager collaborates cross functionally with colleagues, senior leadership and external customers (suppliers, retailers, and wholesalers) to execute and achieve revenue growth objectives.

Responsibilities:

  • Support private brand programs through analysis & development of marketing plans; product promotions; advertising; in-store displays; merchandising strategies; inventory forecasting; category support for suppliers.
  • Achieve budget goals for areas of accountability.
  • Assist with new product development and execute on strategic initiatives for the account or assigned categories.
  • Perform sales data analysis to assist key account contacts.
  • Communicate cost increases y and related information as necessary.

Managing client relationships:

  • Build and maintain strong business relationships with suppliers and wholesalers.
  • Own relationships within the retailer/ wholesaler team and understand the priorities of the supplier partners.
  • Gain a solid understanding of the key priorities of the customer and supplier partners and align your efforts to support those needs and objectives.
  • Work with supplier partners and retailer/wholesaler on executing new item launches and reformulations of product.
  • Ensure all parties stay on track to meet deadlines.

Business management:

  • Track suppliers’ and customers’ private brand sales and revenue
  • Negotiate brokerage rates
  • Contract management

Average salary and compensation

The average base salary for an account manager is $58,800 per year in the United States. While only base salaries are reflected here, commissions and bonuses may greatly increase total compensation. Additionally, salaries will vary based on experience, company size, industry, and geographic market.

LocationSalary LowSalary High
Phoenix, Arizona$58,450$79,100
Los Angeles, California$65,950$89,250
Denver, Colorado$55,000$74,400
Washington, DC$66,900$90,600
Miami, Florida$54,750$74,050
Orlando, Florida$50,500$68,300
Tampa, Florida$51,000$68,950
Atlanta, Georgia$53,500$72,350
Chicago, Illinois$61,450$83,150
Boston, Massachusetts$66,450$89,950
Minneapolis-St. Paul, Minnesota$53,000$71,700
New York City, New York$70,000$94,650
Philadelphia, Pennsylvania$56,900$77,100
Dallas, Texas$55,400$75,050
Houston, Texas$55,150$74,700
Seattle, Washington$64,000$86,550
National Average$50,000$67,600

Account Manager Jobs in Ashburn

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