Account ManagerJob Description, Salary, Career Path, and Trends
Account managers are excellent in customer service and managing client relationships. If you’re a natural problem solver, enjoy helping others, and always put the customer first, becoming an account manager could be a smart career move. A successful account manager is able to make customers feel like they are getting the best service and the most value out of their product as possible. Account managers work in a variety of industries, and many of them will travel to and from multiple businesses to discuss business with clients.
Sample job description
Our clients are the heart and soul of our business. Consequently, we are looking for an extremely skilled account manager who is willing to go above and beyond in order to elevate our clients’ experiences. At [Your Company Name], we want every customer to know that they are the priority. This will be the account manager’s primary daily focus. The account manager will be required to reach out to existing customers in order to regularly check-in, listen to their feedback, take referrals, and use the opportunity to upsell existing clients. You will also be required to work alongside other departments to ensure that all customer requests are met and properly understood. Resolving complaints and finding solutions as a practical problem solver will be key in maintaining customer satisfaction and ensuring success in this position.
Typical duties and responsibilities
Track and evaluate daily performance
Report back information to superiors
Monitor and analyze customer data
Oversee cash receipts, payroll, utilities, revenue, and financial debt
Construct financial reports
Integrate annual audits
Manage client records and contracts
Address customers needs and concerns
Ensure KPIs are met
Negotiate client contracts
Build and maintain excellent customer relationships
Education and experience
High School diploma or equivalent (GED)
Bachelor’s degree in business administration, sales, accounting, or related field
2 or more years of experience
Required skills and qualifications
Excellent organizational skills
Ability to direct and implement policies
Time management skills
Proficient listening skills
Works well under pressure
Strong communication skills
Confident handling large accounts
Strong selling skills
Ability to meet goals/targets
Ability to build rapport with clients
Advanced computer skills
Certification related to account management
Knowledge in Customer Relationship Management (CRM) software
Average salary and compensation
The average base salary for an account manager is $58,800 per year in the United States. While only base salaries are reflected here, commissions and bonuses may greatly increase total compensation. Additionally, salaries will vary based on experience, company size, industry, and geographic market.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Typical work environment
When account managers aren’t traveling to meet with clients they typically work in an office setting. They spend a good portion of their time on their feet as they frequently communicate with clients and other employees in meetings. Account managers work in a variety of industries with that being said your work can vary.
Account managers work during normal office hours, from 8AM to 5 PM. There are times when the clients will need to meet after hours or on the weekends so you will need to be available in order to meet the clients’ needs.
As technical writers work in a variety of industries, there are many institutions that offer certifications, including:
Strategic Account Manager Certification (CSAM). Created by SAMA, this certificate teaches you the techniques needed to expand your customer base. It provides you with the knowledge to succeed on specific topics, like networking. This is a 12-18 month program, and you must currently be employed as a strategic account manager.
Certified Sales Professional (CSP). This certification course ensures you are great when handling vital customers and can consistently meet target sales, which employers love to see. You must have a college degree, 35 hours of accredited training in sales, and four years of experience to be eligible for this certification.
Project Management Professional Certification (PMP). This certification tells employers that you are knowledgeable in project management. It’s currently the number one management certification you can receive, but the requirements are strict. You’ll need a college degree, 36 months of leading projects, 35 hours of management training, and must pass the PMP exam.
In order for you to become an account manager, you’ll need a high school diploma or equivalent. Most account managers have a bachelor’s degree in business administration, sales, accounting, marketing, or another related field. Candidates are highly competitive when it comes to this career, so some go on to get a master’s degree.
Account managers work in a variety of industries. Many of them are working regular hours at B2B and B2C companies. Whether you’re managing tech accounts or retail accounts, the job is fairly similar. Students who want to become an account manager should get internships in management and work on being organized, strong-willed, and detail-oriented. Certifications related to this field are a plus, and many will go on to gather at least one after a few years in the field.
US, Bureau of Labor Statistics’ job outlook
SOC Code: 11-3010
Projected Employment in 2030
Projected 2020-2030 Percentage Shift
Projected 2020-2030 Numeric Shift
Account management positions will continue to be a competitive and demanding field as industries continue to grow. Software will continue to improve as well so that you can better manage your client relationships, but this will not take over the job of account management. There will be an increase in managers over the next 10 years, and this is an occupation that will always need a human’s touch.
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