What Does a Logistics Coordinator Do?
Logistics coordinators oversee supply chains, assuring that products reach their destination in a timely and efficient manner. These professionals handle and optimize the logistics of a company from start to finish.
Logistics coordinators are responsible for negotiating with suppliers, communicating with customers, processing billing, allocating resources, and much more. It is the primary responsibility of logistics coordinators to come up with reliable and efficient methods for customer fulfillment, along with the resolution of issues that occur along the way.
This career requires the ability to communicate well with a variety of different people, negotiation skills, organizational expertise, and an analytical mindset. Generally, candidates with at least a year in a logistics background, and a familiarity with common software and hardware used in the field are well suited for this type of role. Further education, especially in supply chain management or similar, increase a candidate’s potential.
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National Average Salary
Logistics coordinator salaries vary by experience, industry, organization size, and geography. To explore salary ranges by local market, please visit our sister site zengig.com.
The average U.S. salary for a Logistics Coordinator is:
Logistics Coordinator Job Descriptions
Crafting the perfect job description may be the key to finding an exceptional logistics coordinator. To help you with your recruiting search, our team has put together some examples from past openings.
Experienced logistics coordinators play an essential role in a company’s daily operations as they take on the responsibility of communications between production, sales, and distribution to create an efficient supply chain. They are the ones reviewing orders and making sure shipments are being properly processed and sent out on time. Logistic coordinators are also responsible for looking out for errors in the transportation process and fixing them when they arise. As an ideal candidate, you should have previous experience in a supply chain management role or analytical role that has provided an opportunity to enhance critical thinking and problem-solving skills.
Typical duties and responsibilities
- Prepare invoices and bills
- Plan with transportation providers to ensure quick, yet proper movement of shipments
- Answer clients’ questions referring to shipments and transportation channels
- Develop different ways to make the supply chain more organized
- Create and maintain distribution and shipment budgets
- Make sure the services you provide meet the company’s standards
- Organize and manage inventory and storage
- Resolve any shipment or inventory issues that come up
- Build strong relationships with suppliers and retailers
- Oversee the entire supply chain operations
Education and experience
- High school diploma or GED
- Associate or bachelor’s degree in business or supply chain management
- Typically needs to complete an internship relevant to the field
Required skills and qualifications
- Strong critical thinking and problem-solving skills
- Remarkable customer service
- High customer retention
- Excellent communication skills (writing and speaking)
- Ability to work well within a team
- Great organizational skills
- Computer software skills for inventory and communication purposes
- Effective understanding of the supply chain
- 2+ years of supply chain experience
- Ability to work in a fast-paced environment
- Expert in inventory control
- Ability to adapt when obstacles arise
- Strong leadership skills
- Negotiation skills
- Experience with data analysis
As part of our Support team, you are the lifeline between our transportation department and our customers. You will be working in a fast-paced industry with state of the art automation. You will be required to manage job responsibilities and all related activities to provide excellence customer service to all clients. Set priorities for processing tasks to meet job expectations and requirements.
Principal duties and responsibilities
- Track and trace shipments and update customers and systems accordingly
- Process documents and information through established systems
- When necessary, manually enter shipments into TMS. As well as assign & tender shipments via use of preferred carrier network to optimize service, capacity, and cost
- Maintain excellent communication with shipping carriers. This communication will be through phone conversations as well as e-mail correspondence
- Maintain customer, agent, and vendor profile databases with use of CRM
- Perform all functions within defined time frame for updating shipments and customers
- Direct interaction with worldwide network of business partners
- Develop and maintain excellent customer service to all business accounts
- Direct client contact and communication with Sales team when necessary
- Adhere to all company regulations
- Other duties as assigned
Entry level position, experience not required but preferred
As a Logistics Coordinator, you will have the very important responsibility of facilitating communication between production, sales and distribution stages to promote a healthy and efficient supply chain.
What you’ll be doing
- Working with the Logistics and Customs Teams, Merchandising, Warehouse, Steamship Lines, Ports, and Trucking to facilitate the delivery and/or return of our import containers between our distribution facilities and the respective ports.
- Assist with tracking shipments internationally
- Communicates directly with steamship line companies
- Other duties as assigned
What we’re looking for
- 1-year minimum relevant experience in logistics
- Proficiency in Microsoft Office and logistics software (i.e.: AS400)
- Solid communication skills, both written and verbal
- A genuine sense of urgency and a “can do” attitude
- The ability to be self-motivated and work independently, but also work effectively within a team environment
- The capability to work well under pressure, prioritize multiple tasks, meet deadlines, maintain focus, and be detail orientated
The Logistics Coordinator, prepares, routes, and manages the company’s purchase orders. Their main duties include reviewing shipment materials before distributions, collaborating with transportation systems to ensure prompt shipment pick-ups, and monitoring shipment costs and productivity processes.
- Coordinate and organize shipments from the main office to maintain the correct level of stock and maintain a good flow of product
- Keep the correct flow of documents with the supplier (main office), broker, and warehouse for each importation
- Perform data entry for inventory, shipping and receiving Work closely with the Supply Chain Planner in the US and the Supply Chain Coordinators in France to maintain an adequate level of stock in the US
- Review freight costs, transportation rates, and the price margins of products to keep costs down where possible
- Help manage (3) 3PL warehouses, by checking their invoices against the contracts and reduce damages
- Perform month-end reconciliation of inventory and general ledger accounts
- Prepare weekly and monthly reports relating to inventory status and balances
- Prepare and organize shipments of product samples to customers
- When necessary, organize exportation to adjacent countries (e.g. Mexico, and Canada)
- Utilize computer systems to enter orders, track orders, check inventory, and problem solve
- Obtain information, observe, receive from all relevant sources
- Make note of this information and commit to memory
- Make decisions and solve problems by analyzing information and evaluating results to choose the best solution
- Document/record information and maintaining information in written or electronic form
- Understand all shipping and returns
- Other duties and special projects as assigned by the management
- 2–5 years of customer service experience
- Working knowledge of Microsoft office suite
- Working knowledge of sage 300 software is a plus
- Active listening to give full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate
- Communicating effectively in writing as appropriate for the needs of the audience
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Knowledge of administrative and clerical procedures and systems such as word processing
- Managing files and records, designing fort, and other office procedures and terminology
- Mathematics knowledge
- Neat appearance and pleasant phone manner is also required
- Bachelor’s degree or equivalent work experience
Candidate Certifications to Look For
- Certified Logistics Associate (CLA). Earning the CLA is a great option since the course is a good introduction to supply chain management. In this course, candidates will learn the everyday duties of a logistics coordinator pertaining to the global supply chain logistics’ life cycle, safety principles, workplace communications, quality control principles, and teamwork skills that help solve problems.
- Certified Logistics Technician (CLT). The CLT is a higher-level certificate earned to demonstrate the skills needed to meet the standards for frontline material handling workers across the supply chain. This course will teach interested logistics coordinators how to handle order processing, product storage, product receiving, packaging and shipment, and inventory control. This will help the candidates feel confident in their knowledge and abilities to handle the responsibilities that come along with organizing and maintaining the supply chain.
- Certified Supply Chain Professional (CSCP). This certificate is great to earn for candidates looking to learn more about supply chain management. This course is designed to teach them the essential technology, concepts, and strategies of supply chain management and enterprise resource planning. Earning a CSCP will communicate to a candidate’s potential employers that they’re willing to go above and beyond to learn more about the overall strategies and techniques that will help them succeed at their job.
How to Hire a Logistics Coordinator
Consider the following when hiring a logistics coordinator:
- Recruiting: Do you have the internal resources and tools to source and recruit for this role successfully?
- Complexity: Do you need a senior professional, or will mid, or even junior-level skills suffice?
- Duration: Is this a one-time project, or an indefinite need?
- Management: Can you effectively direct the work effort?
- Urgency: Are there any deadlines associated with this need?
- Headcount: Do you have the budget and approval for an internal employee, or should you consider alternate options?
Answering these questions will help determine the best course of action for your current hiring need. Fortunately, various great options exist for every scenario, no matter how unique. When hiring a logistics manager, we recommend the following options:
1. Use 4 Corner Resources (or another professional recruiting firm)
The heavy lifting is done for you when working with a top-tier staffing company like 4 Corner Resources. We source, screen, recruit, and deliver only the most qualified candidate(s), saving you significant time and effort throughout the hiring process while you remain focused on your core business. Understanding your needs and ensuring the right candidate for the position is the key to our success.
This is the best route to take when:
- You need to fill the position quickly
- You want access to a vast talent pool of high-quality, prescreened candidates
- Your position is suited for temporary hiring services, contract staffing, or contract-to-hire recruiting, and you intend to direct the work activity.
- You are hiring an employee as a direct placement but aren’t able to recruit effectively or efficiently with your internal staff.
- You aren’t familiar with current salary rates, market trends, and available skill sets
2. Advertise your opening on a top job board
Your best option may be to advertise your opening on a proven job board. There are many widely used job sites out there that draw visits from qualified candidates. If you have someone internally who can dedicate the time and energy to sort through applications and screen individuals effectively, this can be a great choice.
We recommend using a job board when:
- Your internal recruiting team has the knowledge and experience to assess candidate qualifications
- You are hiring a direct employee and have time to manage the entire recruiting effort
- You have a process for receiving, screening, and tracking all resumes and applications
- You are prepared to respond to all applicants
We recommend using CareerBuilder for logistics coordinator openings:
CareerBuilder has been a trusted source for hiring since 1995. Reach 80+ million unique, diverse U.S. job seekers annually by posting your jobs through their talent acquisition channels. Through CareerBuilder, you can engage candidates and drive them into your sourcing pipeline. We recommend using CareerBuilder for hiring when you have the internal resources and processes to review, screen, and reply to all applicants.
3. Leverage your internal resources
You can utilize your own website, social media, and employees to assist in your search for top candidates.
A company website posting should be the first step in notifying prospective candidates that you are hiring. Social media can also be a powerful tool for spreading the word about your new opening. As far as exposure is concerned, this option can be as good as some job boards when you have a large enough following across various platforms, like LinkedIn, Instagram, Facebook, TikTok, and Twitter.
Current employees are every organization’s greatest asset. Encourage your internal team to promote job openings to their network by offering cash and other incentives.
We recommend these options when:
- Your brand has great name recognition
- You can consistently monitor and respond to candidate activity through your website and social media accounts
- You have a process in place to quickly and broadly communicate job openings and requirements
- You have an effective employee referral program in place
If you aren’t sure which path is best, schedule a discovery call today with our seasoned recruiting professionals. The 4 Corner team is on standby to help you find the best option for your unique hiring need.
Sample Interview Questions
- How would you handle a situation where you were taking care of delivery and part of the product was damaged?
- Describe a time when you dealt with a disagreement over a wrong shipment address for a company.
- Tell me about a shipping and transportation process experience in which your high attention to detail helped the company.
- What are the pros and cons that come along with a transportation company that offers flat rate shipping fees?
- While managing orders and shipping, did you ever need to step in to solve an issue?
- Share an experience when you negotiated with a supplier and saved the company money.
- How do you handle optimizing processes?
- How do you handle issues like missing inventory?
- What five skills should every successful logistics coordinator have?
- What has been the biggest supply chain management challenge you’ve faced?
- What is LTL (Less Than Truckload)?
- How do you organize storage for bulk products?
- How do you handle problems that arise between fellow colleagues?
- List five qualities that describe your character.
- Explain a time where you used strategic thinking to enhance the supply chain.
- What systems have you implemented in the past?
- Do you plan to use those systems in this role?
- What is deadweight tonnage?