Logistics Coordinator Job Descriptions, Average Salary, Interview Questions

What Does a Logistics Coordinator Do?

Logistics coordinators oversee supply chains, assuring that products needed reach the customer in a timely and efficient manner. These vital employees handle and optimize the logistics of a company from start to finish.

These coordinators are responsible for negotiating with suppliers, communicating with customers, processing billing, allocating resources, and much more. Coming up with reliable and efficient methods for customer fulfillment, along with resolving any issues as they arise are the primary responsibility of logistics coordinators.

This job opportunity involves the ability to communicate well with a variety of different people, negotiation skills, organizational expertise, and an analytical mindset. Generally, candidates with at least a year in a logistics background, and a familiarity with common software and hardware used in the field are well suited for this type of role. Further education, especially in supply chain management or similar, further highlights a candidate’s potential.

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National Average Salary

Logistics coordinator salaries vary by experience, industry, organization size, and geography. To explore salary ranges by local market, please visit our sister site zengig.com.

The average U.S. salary for a Logistics Coordinator is:

$54,090

Logistics Coordinator Job Descriptions

Example 1

As part of our Support team, you are the lifeline between our transportation department and our customers. You will be working in a fast-paced industry with state of the art automation. You will be required to manage job responsibilities and all related activities to provide excellence customer service to all clients. Set priorities for processing tasks to meet job expectations and requirements.

Principal duties and responsibilities

  • Track and trace shipments and update customers and systems accordingly
  • Process documents and information through established systems
  • When necessary, manually enter shipments into TMS. As well as assign & tender shipments via use of preferred carrier network to optimize service, capacity, and cost
  • Maintain excellent communication with shipping carriers. This communication will be through phone conversations as well as e-mail correspondence
  • Maintain customer, agent, and vendor profile databases with use of CRM
  • Perform all functions within defined time frame for updating shipments and customers
  • Direct interaction with worldwide network of business partners
  • Develop and maintain excellent customer service to all business accounts
  • Direct client contact and communication with Sales team when necessary
  • Adhere to all company regulations
  • Other duties as assigned

Experience

Entry level position, experience not required but preferred

Example 2

As a Logistics Coordinator, you will have the very important responsibility of facilitating communication between production, sales and distribution stages to promote a healthy and efficient supply chain.

What you’ll be doing

  • Working with the Logistics and Customs Teams, Merchandising, Warehouse, Steamship Lines, Ports, and Trucking to facilitate the delivery and/or return of our import containers between our distribution facilities and the respective ports.
  • Assist with tracking shipments internationally
  • Communicates directly with steamship line companies
  • Other duties as assigned

What we’re looking for

  • 1-year minimum relevant experience in logistics
  • Proficiency in Microsoft Office and logistics software (i.e.: AS400)
  • Solid communication skills, both written and verbal
  • A genuine sense of urgency and a “can do” attitude
  • The ability to be self-motivated and work independently, but also work effectively within a team environment
  • The capability to work well under pressure, prioritize multiple tasks, meet deadlines, maintain focus, and be detail orientated

Example 3

The Logistics Coordinator, prepares, routes, and manages the company’s purchase orders. Their main duties include reviewing shipment materials before distributions, collaborating with transportation systems to ensure prompt shipment pick-ups, and monitoring shipment costs and productivity processes.

Responsibilities

  • Coordinate and organize shipments from the main office to maintain the correct level of stock and maintain a good flow of product
  • Keep the correct flow of documents with the supplier (main office), broker, and warehouse for each importation
  • Perform data entry for inventory, shipping and receiving Work closely with the Supply Chain Planner in the US and the Supply Chain Coordinators in France to maintain an adequate level of stock in the US
  • Review freight costs, transportation rates, and the price margins of products to keep costs down where possible
  • Help manage (3) 3PL warehouses, by checking their invoices against the contracts and reduce damages
  • Perform month-end reconciliation of inventory and general ledger accounts
  • Prepare weekly and monthly reports relating to inventory status and balances
  • Prepare and organize shipments of product samples to customers
  • When necessary, organize exportation to adjacent countries (e.g. Mexico, and Canada)
  • Utilize computer systems to enter orders, track orders, check inventory, and problem solve
  • Obtain information, observe, receive from all relevant sources
  • Make note of this information and commit to memory
  • Make decisions and solve problems by analyzing information and evaluating results to choose the best solution
  • Document/record information and maintaining information in written or electronic form
  • Understand all shipping and returns
  • Other duties and special projects as assigned by the management

Qualifications

  • 2–5 years of customer service experience
  • Working knowledge of Microsoft office suite
  • Working knowledge of sage 300 software is a plus
  • Active listening to give full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate
  • Communicating effectively in writing as appropriate for the needs of the audience
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Knowledge of administrative and clerical procedures and systems such as word processing
  • Managing files and records, designing fort, and other office procedures and terminology
  • Mathematics knowledge
  • Neat appearance and pleasant phone manner is also required

Education requirements

  • Bachelor’s degree or equivalent work experience

How to Hire a Logistics Coordinator

Consider the following when hiring a logistics coordinator:

  • Recruiting: Do you have the internal resources and tools to source and recruit for this role successfully?
  • Complexity: Do you need a senior professional, or will mid, or even junior-level skills suffice?
  • Duration: Is this a one-time project, or an indefinite need?
  • Management: Can you effectively direct the work effort?
  • Urgency: Are there any deadlines associated with this need?
  • Headcount: Do you have the budget and approval for an internal employee, or should you consider alternate options?

Answering these questions will help determine the best course of action for your current hiring need. Fortunately, various great options exist for every scenario, no matter how unique. When hiring a logistics manager, we recommend the following options:

1. Use 4 Corner Resources (or another professional recruiting firm)

The heavy lifting is done for you when working with a top-tier staffing company like 4 Corner Resources. We source, screen, recruit, and deliver only the most qualified candidate(s), saving you significant time and effort throughout the hiring process while you remain focused on your core business. Understanding your needs and ensuring the right candidate for the position is the key to our success.

This is the best route to take when:

  • You need to fill the position quickly
  • You want access to a vast talent pool of high-quality, prescreened candidates
  • Your position is suited for temporary hiring services, contract staffing, or contract-to-hire recruiting, and you intend to direct the work activity.
  • You are hiring an employee as a direct placement but aren’t able to recruit effectively or efficiently with your internal staff. 
  • You aren’t familiar with current salary rates, market trends, and available skill sets
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2. Advertise your opening on a top job board

Your best option may be to advertise your opening on a proven job board. There are many widely used job sites out there that draw visits from qualified candidates. If you have someone internally who can dedicate the time and energy to sort through applications and screen individuals effectively, this can be a great choice. 

We recommend using a job board when:

  • Your internal recruiting team has the knowledge and experience to assess candidate qualifications
  • You are hiring a direct employee and have time to manage the entire recruiting effort 
  • You have a process for receiving, screening, and tracking all resumes and applications
  • You are prepared to respond to all applicants

There are many career sites out there. Here are the two we recommend for a logistics manager opening:

LinkedIn

LinkedIn is a social network for job seekers, professionals, and businesses. With this popular job site, you can enhance your brand and advertise your open position to a wide audience of motivated, qualified candidates. Job postings on LinkedIn are also extremely streamlined and user-friendly, making it even easier for candidates to apply. Additionally, applicants can use their LinkedIn profile instead of a resume to expedite the process. 

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CareerBuilder

CareerBuilder has been a trusted source for hiring since 1995. Reach 80+ million unique, diverse U.S. job seekers annually by posting your jobs through their talent acquisition channels. Through CareerBuilder, you can engage candidates and drive them into your sourcing pipeline. We recommend using CareerBuilder for hiring when you have the internal resources and processes to review, screen, and reply to all applicants.

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3. Leverage your internal resources

You can utilize your own website, social media, and employees to assist in your search for top candidates. 

A company website posting should be the first step in notifying prospective candidates that you are hiring. Social media can also be a powerful tool for spreading the word about your new opening. As far as exposure is concerned, this option can be as good as some job boards when you have a large enough following across various platforms, like LinkedIn, Instagram, Facebook, TikTok, and Twitter.

Current employees are every organization’s greatest asset. Encourage your internal team to promote job openings to their network by offering cash and other incentives.

We recommend these options when:

  • Your brand has great name recognition
  • You can consistently monitor and respond to candidate activity through your website and social media accounts
  • You have a process in place to quickly and broadly communicate job openings and requirements
  • You have an effective employee referral program in place

If you aren’t sure which path is best, schedule a discovery call today with our seasoned recruiting professionals. The 4 Corner team is on standby to help you find the best option for your unique hiring need.

Sample Interview Questions

  • How would you handle a situation where you were taking care of delivery and part of the product was damaged? 
  • Describe a time when you dealt with a disagreement over a wrong shipment address for a company.
  • Tell me about a shipping and transportation process experience in which your high attention to detail helped the company.
  • What are the pros and cons that come along with a transportation company that offers flat rate shipping fees? 
  • While managing orders and shipping, did you ever need to step in to solve an issue? 
  • Share an experience when you negotiated with a supplier and saved the company money.
  • How do you handle optimizing processes? 
  • How do you handle issues like missing inventory? 
  • What five skills should every successful logistics coordinator have?
  • What has been the biggest supply chain management challenge you’ve faced?
  • What is LTL (Less Than Truckload)?
  • How do you organize storage for bulk products?  
  • How do you handle problems that arise between fellow colleagues?
  • List five qualities that describe your character.
  • Explain a time where you used strategic thinking to enhance the supply chain.
  • What systems have you implemented in the past?
  • Do you plan to use those systems in this role?
  • What is deadweight tonnage?

Need help hiring a Logistics Coordinator?

We match top professionals with great employers across the country. From filling urgent job openings to developing long-term hiring strategies, our team is here to help. Review our staffing solutions, browse our award-winning Staffing Corner blog, or call today. We look forward to connecting with you soon.

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