IT Support TechnicianSample Job Descriptions, Salaries, and Interview Questions

IT support technicians support computer users by helping them operate and fix issues with different computer networks and equipment. To be successful in this role, IT support technicians need to have a knack for programming and problem-solving.

IT support technicians are primarily responsible for providing technical support by installing, testing, and upgrading computer hardware and software. This includes answering phone calls and live chats to work with clients to fix any technical difficulties they may be having online. It is important for IT support technicians to stay up-to-date on cybersecurity to implement safe technological practices.

This job opportunity allows IT support technicians to apply the knowledge they’ve learned from previous computer science classes to uphold company operations by helping employees complete their tasks online smoothly. IT support technicians will have opportunities for promotion to higher IT roles such as IT manager or systems architect.

Sample job description

Average salary and compensation

The average salary for an IT support technician is $54,900 per year in the United States. Salary may vary depending on the level of experience, education, and geographical location. 

LocationSalary LowSalary High
Phoenix, Arizona$57,800$70,650
Los Angeles, California$65,200$79,700
Denver, Colorado$54,350$66,400
Washington, DC$66,200$80,900
Miami, Florida$54,100$66,100
Orlando, Florida$49,900$60,950
Tampa, Florida$50,300$61,550
Atlanta, Georgia$52,850$64,650
Chicago, Illinois$60,750$74,250
Boston, Massachusetts$65,700$80,300
Minneapolis-St.Paul, Minnesota$52,350$64,000
New York City, New York$69,100$84,500
Philadelphia, Pennsylvania$56,300$68,850
Dallas, Texas$54,850$67,000
Houston, Texas$54,550$66,750
Seattle, Washington$63,250$77,250
National Average$49,400$60,350

Sample interview questions

  • What are the hardware components of a desktop computer or laptop?
  • What steps do you take when a user tells you their computer is running slow?
  • Can you name some of the latest computer processors?
  • What is TCP/IP?
  • What are RJ45 and RJ11 connectors?
  • What are the different types of DRAM?
  • What is the difference between ROM and RAM?
  • What are the basic hardware components of a computer?
  • What are the components needed to set up a basic home network?
  • What steps do you take when troubleshooting a networking issue?
  • Which software troubleshooting tool could you use to determine which protocol is configured with the wrong address?
  • How do you maintain a stable and secure network?
  • How do you provide efficient end-user support?
  • How do you troubleshoot a crashing application?
  • Which IT software are you proficient at using?

IT Support Technician Jobs in Ashburn

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