Phlebotomist Job Descriptions, Average Salary, Interview Questions

Phlebotomists serve an essential role in hospitals, medical laboratories, and doctor’s offices. They draw blood from people for testing, donation, and research. Phlebotomists need to have robust communication and interpersonal skills to help anxious people feel comfortable giving blood. Phlebotomists are on their feet most of the time interacting with patients.

Sample job description #1

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.

How you will contribute

  • You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team
  • You will screen new and repeat donors and take and record donor vital signs and finger stick results
  • You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation
  • You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures
  • You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays

What you bring

  • High school diploma or equivalent
  • Ability to walk and/or stand for the entire work shift
  • Will work evenings, weekends, and holidays
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance
  • Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
  • 1 or more years minimum experience working in a customer or patient facing role is helpful

Sample job description #2

In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization.

Job duties and responsibilities

  • Perform blood collections by venipuncture and capillary techniques for all age groups
  • Collect specimens for drug screens, paternity tests, alcohol tests, etc.
  • Perform data entry of patient information in an accurate and timely manner
  • Process billing information and collect payments when required
  • Prepare all collected specimens for testing and analysis
  • Maintain patient and specimen information logs
  • Provide superior customer service to all patients
  • Administrative and clerical duties as necessary
  • Travel to additional sites when needed


  • High school diploma or equivalent
  • Phlebotomy certification from an accredited agency is preferred
  • Previous experience as a phlebotomist
  • Proven track record in providing exceptional customer service
  • Strong communication skills; both written and verbal
  • Ability to work independently or in a team environment
  • Comfortable working under minimal supervision
  • Reliable transportation and clean driving record if applicable
  • Flexibility to work overtime as needed
  • Able to pass a standardized color blindness test

Sample job description #3

Duties and responsibilities

  • Measure vital signs, including weight, blood pressure, pulse, and temperature
  • Triage and process messages from patients and front office staff to physicians and nurses
  • Assure exam rooms are clean and prepared
  • Record medical histories and prepare patients for exams
  • Prepare charts for patient appointments making sure all necessary information is completed
  • Provide instructions to patients as instructed by physician or nurse
  • Ensure all related reports, labs, and information is filed is available in patient’s medical records prior to appointment
  • Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required
  • Take telephone messages and provide feedback and answers to patients, physicians, and pharmacies
  • Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
  • All other duties as assigned by clinical coordinator or practice administrator

Education and experience requirements

  • Must be a current Certified or Registered Medical Assistant (CMA/RMA)
  • Be qualified in phlebotomy
  • A High School Diploma or equivalent
  • 2 or more years of relevant work experience
  • Ability to work in a fast-paced environment
  • Excellent organizational, computer and recordkeeping skills
  • Able to communicate accurately and concisely both verbally and in writing
  • Strong organizational and time management skills
  • Knowledge of clinic procedures and regulatory requirements
  • Maintain a high level of professionalism
  • Able to work some weekends and holidays

Average salary and compensation

The average salary for phlebotomist is $37,650 in the United States. Position salary will vary based on experience, education, company size, industry, and market.

LocationSalary LowSalary High
Phoenix, Arizona$37,450$50,650
Los Angeles, California$42,250$57,150
Denver, Colorado$35,200$47,600
Washington, DC$42,850$58,000
Miami, Florida$35,050$47,400
Orlando, Florida$32,300$43,700
Tampa, Florida$32,650$44,150
Atlanta, Georgia$34,250$46,300
Chicago, Illinois$39,350$53,250
Boston, Massachusetts$42,550$57,550
Minneapolis-St. Paul, Minnesota$33,900$45,850
New York City, New York$44,800$60,600
Philadelphia, Pennsylvania$36,450$49,350
Dallas, Texas$35,500$48,050
Houston, Texas$35,350$47,850
Seattle, Washington$40,950$55,450
National Average$32,000$43,250

Sample interview questions

  • What relevant certifications do you have for the role of a phlebotomist?
  • What is the most challenging part of being a phlebotomist?
  • How do you ensure you get the correct amount of blood each time?
  • What do you do to draw blood when your patient is dehydrated?
  • What’s your technique for finding the best veins?
  • Are you experienced in working with a child’s veins?
  • Can you tell me about your experience drawing blood, and dealing with blood?
  • What are the most important safety procedures, and how do you achieve proper sanitation of your equipment?

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