Phlebotomist Job Descriptions, Average Salary, Interview Questions
Phlebotomists serve an essential role in hospitals, medical laboratories, and doctor’s offices. They draw blood from people for testing, donation, and research. Phlebotomists need to have robust communication and interpersonal skills to help anxious people feel comfortable giving blood. Phlebotomists are on their feet most of the time interacting with patients.
Sample job description #1
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.
How you will contribute
You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team
You will screen new and repeat donors and take and record donor vital signs and finger stick results
You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation
You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures
You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays
What you bring
High school diploma or equivalent
Ability to walk and/or stand for the entire work shift
Will work evenings, weekends, and holidays
Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees
Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
Fine motor coordination, depth perception, and ability to hear equipment from a distance
Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear
1 or more years minimum experience working in a customer or patient facing role is helpful
Sample job description #2
In this role you will provide exceptional customer service, perform skilled specimen collections and be the face of the company. In addition, you will be provided opportunities for continuous growth within the organization.
Job duties and responsibilities
Perform blood collections by venipuncture and capillary techniques for all age groups
Collect specimens for drug screens, paternity tests, alcohol tests, etc.
Perform data entry of patient information in an accurate and timely manner
Process billing information and collect payments when required
Prepare all collected specimens for testing and analysis
Maintain patient and specimen information logs
Provide superior customer service to all patients
Administrative and clerical duties as necessary
Travel to additional sites when needed
High school diploma or equivalent
Phlebotomy certification from an accredited agency is preferred
Previous experience as a phlebotomist
Proven track record in providing exceptional customer service
Strong communication skills; both written and verbal
Ability to work independently or in a team environment
Comfortable working under minimal supervision
Reliable transportation and clean driving record if applicable
Flexibility to work overtime as needed
Able to pass a standardized color blindness test
Sample job description #3
Duties and responsibilities
Measure vital signs, including weight, blood pressure, pulse, and temperature
Triage and process messages from patients and front office staff to physicians and nurses
Assure exam rooms are clean and prepared
Record medical histories and prepare patients for exams
Prepare charts for patient appointments making sure all necessary information is completed
Provide instructions to patients as instructed by physician or nurse
Ensure all related reports, labs, and information is filed is available in patient’s medical records prior to appointment
Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization as required
Take telephone messages and provide feedback and answers to patients, physicians, and pharmacies
Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
All other duties as assigned by clinical coordinator or practice administrator
Education and experience requirements
Must be a current Certified or Registered Medical Assistant (CMA/RMA)
Be qualified in phlebotomy
A High School Diploma or equivalent
2 or more years of relevant work experience
Ability to work in a fast-paced environment
Excellent organizational, computer and recordkeeping skills
Able to communicate accurately and concisely both verbally and in writing
Strong organizational and time management skills
Knowledge of clinic procedures and regulatory requirements
Maintain a high level of professionalism
Able to work some weekends and holidays
Average salary and compensation
The average salary for phlebotomist is $37,650 in the United States. Position salary will vary based on experience, education, company size, industry, and market.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
What relevant certifications do you have for the role of a phlebotomist?
What is the most challenging part of being a phlebotomist?
How do you ensure you get the correct amount of blood each time?
What do you do to draw blood when your patient is dehydrated?
What’s your technique for finding the best veins?
Are you experienced in working with a child’s veins?
Can you tell me about your experience drawing blood, and dealing with blood?
What are the most important safety procedures, and how do you achieve proper sanitation of your equipment?
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