Program Director Job Descriptions, Average Salary, Interview Questions
Program directors manage and coordinate programs for an organization. They plan, assign, and directly supervise program staff and implementation, including program preparation, evaluation, and budgeting. Program directors must ensure programs meet business objectives, minimize risk, and maximize benefits.
Sample job description #1
The Program Director of ABC Company essential job duties below (other duties may be assigned):
Meeting weekly with each clinician and Youth Development Counselor (YDC) Supervisor for individual supervision and documents each supervisory meeting
Has weekly group supervision with the YDC Supervisors as well as clinicians
Work closely with the Youth Development Counselors to ensure the safe, healthy emotional, and physical development of the residents
Ensuring that clear/measurable objectives and interventions are identified in every client treatment plan (CTP) and Needs and Services Plan (NSP) and are clearly documented
Responsible for ensuring that all residents are receiving appropriate treatment, i.e., clinical, education, vocational, and work programs
Demonstrating an understanding of trauma informed, DBT oriented, relationship based, culturally/SOGIE sensitive approach in engaging with youth/non-minor dependents and treatment team and provides support and training to staff in this area
Spends time on floor coaching
Responsible for facilitation of unit meetings, supporting CFT meetings, as well as cottage meetings
Responsible for on-going evaluation and planning for residents with regards to discharge/aftercare services
Serves as Administrator and is responsible for the following
Budgeting and management of expenditures
Organization of the work of the facility and delegation of staff
Assessment of the faculty operations and program; reporting to the licensee and making recommendations to address identified problems
Recruitment, appointment, evaluation, training, and termination of staff
Review of and response to complaints made by children or their authorized representatives
The CTF’s Continuous Quality Improvement (CQI)
Observing and interacting with staff, youth, and other individuals, as necessary to ensure the quality of care for children and program services
Serves as the Head of Service/Administrator for the Community Treatment Facility (CTF)
Maintaining a safe, healthy, and therapeutic environment in the residential unit
Ensuring that each child admitted to the program has a mental health assessment
Ensuring that each child in the unit has commonality of needs with the other youth in the unity including whether the youth’s presence is averse to the safety or mental health needs of the youth or other youth admitted to CTF
Ensuring that the mental health services identified on each client treatment plan/NSP are provided and appropriate to meet the individuals needs of the youth
Monitoring the quality of the mental health services provided to children
Ensuring that arrangements are made, including transportation, for youth to receive mental health services that cannot be provided by the CTF including arrangements for special provision of mental health services to youth with disabilities including visual and auditory impairment
Ensuring that documentation and record keeping requirements are met
Development of mental health staff schedules, and any other schedules for the operation of the CTF mental health program
What you bring to ABC Company:
Master’s Degree in social work, psychology, marriage, and family counseling
Licensed PhD, PsyD, LCSW, LMFT required. Must be registered through the BBS
Licensed at least 4 years
At least 5 years of experience working in residential treatment preferred
At least 4 years of serving in a supervisorial capacity
Certified as a CTF and/or Group Home Administrator preferred
Clearly demonstrated leadership competence, including competence in staff supervision
An aptitude for treating the youth in the specified residential program
Ability to relate practice and theory
Ability to communicate clearly with peers, line supervisors, frontline staff, and youth
A successful experience in residential work with youth
Ability to hear and verbally communicate with others
Have you been looking for a fantastic role to continue your career path in Social and Human Services? Look no further. This role is critical to our success and exemplifies the wonderful mission driven work we do here every day.
Manage the day-to-day operations of one to four programs in a community including organization and implementation of direct supports, person-centered planning, and implementation, health care, advocacy, stakeholder relations, regulatory compliance, recruiting, retention, staffing, training, safety, financial management, and maintenance of the physical environment
Manage program staff members including performance evaluations, scheduling, and orientation
Make recommendations and/or decisions on employee hires, transfers, promotions, salary changes, corrective action, and terminations
Manage the implementation of program planning; monitor delivery of services and supports; ensure services are consistent, engaging, and relevant to the individuals served
Must be available on-call to support staff, find coverage, or cover shifts as needed
Bachelor’s degree and two to three years of related experience in the Human Services Industry preferred
An equivalent combination of education and experience
Other education, experience, training, licensure, or certification per state requirements or as required by applicable regulations
Current driver’s license, car registration, and auto insurance
Strong attention to detail, organizational skills, and the ability to multitask to meet deadlines
Effective communication skills to manage relationships
A reliable, responsible attitude and a compassionate approach
Sample job description #3
Responsible for the strategic leadership and operational management and oversight of assigned programs. Coordinates and supervises with faculty and staff. Accountable for the fiscal management, administration, and coordination of programs Identifies and supervises staff.
Duties and responsibilities:
Develops long-range goals, objectives, priorities, and recommendations
Monitors various projects to insure maximum effectiveness and compliance
Acts as a College liaison for programs and services with outside agencies or community leaders. Communicates program information internally. Consults and advises within area of expertise
Advises students and faculty on departmental issues and requirements. Assists instructors with specific needs as requested
Responds to complex inquiries from all levels of employees or external sources regarding a variety of questions, such as clarification of College or Campus policy and procedures
Participates in various meetings and committees. Travels to meetings, between College locations, and for other purposes
Publicizes available student courses and programs and identifies contact specific target students
Guides, leads, reviews, verifies, observes, and manages the work of people reporting directly to you. Coordinates the activities of one or more staff. Assists in scheduling and administrative requirements. This may include student workers, part-time, full-time, temporary, and volunteers
Analyzes and interprets data that is regularly available on programs and performance
Conducts needs assessment to identify knowledge, skills, behaviors, and competencies required in selecting or designing curriculum to meet customer needs
Identifies, writes, and prepares as necessary related curriculum, instructor guides, student guides, handouts and other associated materials for classroom delivery and to promote the program
Performs other job-related duties as assigned
Education and experience:
Four years of related experience
Microsoft Office Suite or similar applications
Delivering a high level of customer service
Attention to detail while maintaining effective time and task management
Implement and manage programs
Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service
Licenses, registration, certifications, or special requirements:
Regular physical attendance required
Related experience in machining, HVAC or welding
Earned Industry-recognized credential in AWS, NIMS, HVAC Excellence, or NCCER
State License within one of the disciplines of responsibility
Community college teaching or administrative experience
Work environment and physical demand:
Lift, carry, push, pull, install, or remove objects weighing 20 to 49 pounds
Reach and grasp objects
Stoop, bend, kneel, crouch, or crawl
Stand for extended periods of time
Use of video display terminal
Use of manual dexterity and fine motor skills
Communicate information orally and in writing
Receive and understand information through oral and written communication
Proofread and check documents for accuracy
Work a fluctuating schedule
Average salary and compensation
The average salary for a program director is $76,500 in the United States. Position salary will vary based on experience, education, company size, industry, and market.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
Do you have any previous experience managing a non-profit organization or similar team?
Are you confident in your leadership and delegation skills?
As a program director, what would be your ideal method by which to inspire your team?
How would you screen new staff members before hiring them?
What would you say the most important responsibilities are for a program director?
Can you tell me a little bit about a time you put some problem-solving and conflict resolution skills to use?
How would you go about ensuring a successful marketing campaign for [Your Organization Here]?
When your organization makes a mistake, it may fall on you. How would you handle a mistake made under your direction?
What is different about managing a non-profit business versus a for-profit business?
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