What Does a Pharmacy Technician Do?
Pharmacy technicians aid pharmacists in preparing and dispensing medications to patients. These professionals work in a variety of settings, such as hospitals, pharmacies, and long-term care facilities. Their primary responsibilities include reviewing and interpreting prescription orders, preparing medications, measuring medication dosages, labeling medications, and managing inventory levels. Furthermore, they provide medication education to patients and assist them in addressing drug-related concerns and issues.
The minimum qualification for pharmacy technicians is a high school diploma or equivalent, along with pharmacy technology training and certification. They should have excellent communication and organizational skills and strong attention to detail. Also, these individuals must be able to work effectively in teams with pharmacists and other medical professionals to ensure patients receive the appropriate dosages and medications based on their conditions. Furthermore, pharmacy technicians must thoroughly understand medication safety, drug interactions, and other key pharmacy concepts.
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National Average Salary
Pharmacy technician salaries vary by experience, industry, organization size, and geography. To explore salary ranges by local market, please visit our sister site zengig.com.
The average U.S. salary for a Pharmacy Technician is:
Pharmacy Technician Job Descriptions
We are looking for a dependable Pharmacy Technician that will process and fill prescriptions. You will undertake other tasks under the direction of a pharmacist to provide excellent customer service and ensure the pharmacy runs smoothly. As a pharmacy technician you must be detail-oriented and reliable since the job has high responsibility. You must possess excellent communication skills as well as aptitude in using computers.
- Sterilize surfaces and equipment and prepare the pharmacy for opening
- Greet customers and answer questions
- Receive prescriptions and check their validity
- Process prescriptions electronically and ensure all information is complete and accurate
- Resolve issues when they arise (e.g. rejected insurance claims)
- Select the appropriate medicine and measure dosages to fill prescriptions
- Sort, stock, label medication and monitor inventory
- Undertake administrative tasks (e.g. record-keeping) as assigned
- Comply with all security measures and quality standards
- Proven experience as pharmacy technician
- Experience with an online prescription system is a plus
- Knowledge of medication and dosage measurement
- Knowledge of pharmacy law and medical terminology
- Excellent communication and customer service skills
- Outstanding organizational skills
- Reliable with a keen eye for detail
- Successful completion of a pharmacy technician program
- Certified Pharmacy technician is an asset
Perform duties to review, translate, and enter prescription data into systems for benefit investigation, prior authorization support, and pharmacist verification working within the limits of standard or accepted practice. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
Essential job functions
- Review all elements of prescriptions for accuracy, including, but not limited to appropriate signature, date, directions, quantity, and refills
- Perform tasks to process prescriptions in compliance and understanding of the state and federal laws and internal policies and procedures governing the handling, dispensing and distribution of prescriptions
- Translate and enter prescription data elements required to complete all patient access functions and dispensing
- Transfer or coordinate verbal transfer by a pharmacist of prescription to alternate pharmacy if required
- Respond to inbound calls and triage to appropriate clinician/department if required
- Demonstrate excellent customer service while communicating with patients, prescriber’s offices, and associates to build business relationships
- Initiate communication with new patients informing them of prescription and welcoming them to ABC Company
- Obtain and process new prescriptions, clarifications, and refill authorizations from provider’s offices; obtain patient’s medication drug list for DUR investigation
- Review and adjudicate prescription insurance claims of medications to be delivered
- Contact patient, providers’ office, and insurance companies for appropriate processing of claims
- Investigate and verify benefits for pharmacy and medical third-party claims
- Complete assessments mandated by either manufacturer contracts, operations, and facilitates patient enrollment with manufacturer Hubs when required
- Documents case activity, communications, and correspondence in system to ensure completeness and accuracy of patient contact records
- Ensure that work activities are conducted in compliance with regulatory requirements and the organization’s defined standards and procedures, and in a manner that provides the best level of service and quality
- Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements
- Participate in meetings to communicate issues, obtain approvals, resolve problems and maintain knowledge of new developments, requirements, and policies
- Perform other related duties assigned
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum position qualifications
- High School Diploma or GED
- Pharmacy Technician Registration or Credentials
- Demonstrated excellence in listening, speaking, and writing skills, with proven ability to communicate clearly and effectively at all levels of the organization
- Proven skills in customer service and customer relationship building skills
- Demonstrated organizational skills and the ability to problem solve and multitask between data entry and telephonic communication
- Consistent focus and attention to detail resulting in superior accuracy
- Proficiency with pharmacy applications and computer operations with knowledge of MS Office software including Word and Excel
- Clear understanding of healthcare privacy protocols including HIPAA
Desired previous experience/education
- 1 year of healthcare/pharmacy customer service experience with knowledge of benefits access and prescription processing
- Demonstrated knowledge of medications utilized for therapy in the defined disease state served by the assigned pharmacy
An ABC Company Pharmacy Technician 1 is primarily responsible for maintaining all unit-dose medications required for daily dispensing out of Omnicell automation equipment. The Pharmacy Technician 1 will prepare and maintain the ABC Company automated equipment for daily use, perform general equipment troubleshooting, maintain optimal medication inventory levels, review/maintain reports and identify any customer concerns directly to the Pharmacy Services Manager.
- Perform automation tasks in an error free manner, consistent with pharmacy services best practices
- Follow Safe Handling of Hazardous Drugs procedures when handling medications
- Responsible for identifying/ordering medications to ensure medication inventories are at optimal levels
- Perform automation equipment cleaning, maintenance, and optimization as prescribed
- Responsible for monitoring and ordering consumable supplies required for the operation of the equipment
- Responsible for prescribed maintenance of automation equipment and reporting unresolved equipment issues to the TAC
- Maintain a high level of communication with pharmacy services manager and customer, to ensure proactive, solution-oriented problem identification, and resolution
- Maintain high levels of customer satisfaction by aligning the Pharmacy Services Program to provide customer-focused support emphasizing quality, professionalism and responsiveness
- Conduct per diem employee orientation and training, and ensure completion of all required documents and compliance with all Pharmacy Services procedures and policies
- Promote and optimize customer product ownership and satisfaction by serving as a skilled resource
- Maintain fiscal responsibility for work-related expenses associated with timekeeping, per diem employees and consumable supplies
- Comply with reasonable procedures, policies and guidelines established by the Customer facility
- Maintain state and/or national credentialing to meet established guidelines
Required knowledge and skills
- Good organizational skills, accurate, reliable, and efficient
- Demonstrated customer-facing skills
- Strong interpersonal, communications and problem-solving skills
- Ability to work with mechanical equipment
- Working knowledge of computer hardware, PC Windows
- High school diploma or GED
- Current PTCB
- Current State Board of Pharmacy Registration/ License, if required
- Previous experience in pharmacy or healthcare industry
Preferred knowledge and skills
- One year of experience working in hospital environment
- Proficient in the use of PPE and hand hygiene techniques
- Knowledge of pharmacy automation
- PTCB certification
- Pharmacy environment
- Capable of standing for several hours at a time
- Potential exposure to hazardous drugs
- Able to lift 25–30 lbs.
Sample Interview Questions
- What steps do you take to ensure that prescription orders are accurately processed and that patients receive the right medications and dosages?
- How well do you understand drug interactions, side effects, and other key aspects of pharmacy practice?
- What are your methods of educating patients about medication use, answering questions, and addressing concerns?
- How do you handle and store medications properly, including dosage calculations and the handling of medication compounded and prepared?
- When managing your workload, how do you prioritize and balance multiple tasks?
- How do you use technology to improve the efficiency and accuracy of medication dispensing and patient care?
- How have you handled a difficult situation or problem related to medication dispensing and maintained a focus on patient safety while resolving the issue?
- In order to minimize waste and excess inventory, how do you manage and organize inventory levels to ensure medication is properly stocked for patients?