Office ManagerJob Description, Salary, Career Path, and Trends

Job Description, Salary, Career Path, and Trends

The primary responsibility of an office manager is to ensure that the office operates smoothly. Some of the ways they do this are notifying staff of new policies and other important information, implementing incentives to enhance productivity, communicating with department heads, overseeing team members production, creating and implementing an office budget, monitoring office supply inventory and ordering more when necessary, hiring and training new staff, and keeping upper management informed of progress.

Sample job description

[Your company name] is in need of a devoted office manager with a passion for leadership and teamwork. Our office managers are expected to work well in a fast-paced environment and motivate team members to efficiently meet deadlines. In this position, you will be supervising employees, being the liaison between upper management and the front office, often be one of the first faces our customers see, order office supplies and keep track of inventory, and performing odd-and-end jobs that we may need completed. If you have strong organizational skills, enjoy being in charge and handle heavy loads of responsibility well, apply today!

Typical duties and responsibilities

  • Supervising office staff to ensure deadlines are met and work is being completed efficiently
  • Creating and implementing an office budget
  • Monitoring office supply levels and ordering when needed
  • Hiring and training new staff members
  • Make sure the office stays clean by hiring a third party janitor
  • Reporting to senior management to keep them informed on the office’s productivity
  • Supervising office members’ work and performances and implementing changes when necessary

Education and experience

  • B.S. degree in Business Administration
  • Minimum of two years experience

Required skills and qualifications

  • Ability to keep information confidential
  • Great customer service skills
  • Strong verbal and written communication skills
  • Excellent organizational skills
  • Strong leadership abilities
  • IT skills
  • Problem solving skills
  • Administration and project management software knowledge
  • Excellent time management skills
  • Strong interpersonal skills
  • Administrative experience

Preferred qualifications

  • Additional certifications preferred
  • Customer-facing work experience
  • Five years as an office administrator
  • Accounting and budgeting skills

Average salary and compensation

The average salary for an office manager is $81,400. Total compensation will vary significantly, based primarily on company size, industry, and scope of responsibilities.

LocationSalary LowSalary High
Phoenix, Arizona$80,950$109,500
Los Angeles, California$91,350$123,500
Denver, Colorado$76,100$103,000
Washington, DC$92,700$125,450
Miami, Florida$75,750$102,500
Orlando, Florida$69,900$94,550
Tampa, Florida$70,550$95,500
Atlanta, Georgia$74,050$100,150
Chicago, Illinois$85,100$115,150
Boston, Massachusetts$92,000$124,500
Minneapolis-St.Paul, Minnesota$73,350$99,225
New York City, New York$96,850$131,050
Philadelphia, Pennsylvania$78,900$106,700
Dallas, Texas$76,800$103,900
Houston, Texas$76,100$102,950
Seattle, Washington$86,550$119,800
National Average$69,200$93,600

Typical work environment

The typical work environment for an office manager is their office and their staff members’ offices. They may occasionally have to travel for meetings or conferences. Many office managers will also be at the front, greeting customers who may walk into the business.

Typical hours

Office managers can expect to work a full 40 hour workweek. They may occasionally be asked to stay overtime on weekends or holidays to meet a deadline. They also can be expected to travel from time to time.  

Available certifications

No matter your career of choice, certifications can always increase your marketability. Obtaining just a few of the following certifications can demonstrate your professional dedication to future employers:

  • Certified Business Office Manager (CBOM). For this certification, there are no prerequisites. Candidates must simply pass an oral or written exam. The modules cover how to be the best office manager. Recertification is not required. 
  • Certified Management Accountant (CMA). This certification requires a minimum of two years of education or training after high school. Candidates are also required to have at least two years of work experience. Candidates must pass an oral or written exam. Though not strictly required as an office manager, knowing accounting and finance will set you apart from the rest of the candidates. Recertification is required every 12 months.  
  • Certified Manager Certification (CMC). This certification is for mid-level managers and supervisors. It requires candidates to pass an oral or written exam. Recertification is not necessary.
  • Project Management Professional (PMP). This certification requires a four year degree, 36 hours of leading projects, and 35 hours of project management education/training or CAPM certification. If candidates don’t meet these criteria, another option is a high school diploma or an associate’s degree, 60 months leading projects, and 35 hours of project management education or training or CAPM certification.

Career path

To become an office manager, students should earn a bachelor’s degree in business, management, or another related field. Management internships will also look good on resumes. After a few years of experience as an office manager, they may work themselves up to becoming an administrative director, which requires more management experience and education.

US, Bureau of Labor Statistics’ job outlook

SOC Code: 11-3010

2020 Employment322,000
Projected Employment in 2030350,500
Projected 2020-2030 Percentage Shift 9% Increase
Projected 2020-2030 Numeric Shift28,600 Increase

As long as there are offices, there will be a need for office managers. They play a major role in the success and efficiency of the office. Team members must have someone to supervise them and counsel them when it is needed. Office managers are also necessary for handling responsibilities, like ordering supplies and creating budgets. They are the glue that keeps an office functioning, and with a 9% increase over the next 10 years, this is a secure line of work to pursue.

Latest Office Manager Job Openings

Sample interview questions

  • What does the role of office manager consist of?
  • What strategies do you utilize to remain organized when dealing with tasks and requests from multiple sources?
  • What qualities do you think a successful office manager should possess?
  • Which management software are you familiar with?
  • Have you ever had to deal with a difficult employee or supervisor? Tell me how you handled it. 
  • Which of all office manager responsibilities is your least favorite? Why?
  • What procedures do you use when handling confidential information?
  • Do you work well in a team environment?
  • How do you handle implementing new policies?
  • Where do you see yourself in 5 years? What about 10?
  • What are your must-have office management supplies and software?
  • Tell me about a workplace situation where you had to put your conflict resolution skills to use.
  • What were your responsibilities in your previous position?
  • What goals do you set for yourself as an office manager? What steps do you take to ensure the completion of those goals?
  • What constitutes an office crisis to you? Have you ever had to deal with one? Tell me about it. 
  • What tools do you use to keep track of office resources?
  • What strategies do you use to ensure the security of office records?
  • How do you manage conflicts in your staff?
  • Have you ever had a time when you had to make a difficult choice in the workplace? Tell me about it. 

Are You Interested in Becoming an Office Manager?

If you are interested in becoming an office manager, we are ready to connect you to one of our headhunters or recruiters to see if you are a perfect fit for one of our available job openings. If a job does not suit you, we will always keep you in mind as new positions open up. We have vast experience connecting professionals with some of the most well-known organizations in the country. Your next job or career path as an office manager could be right around the corner. Take a look at our latest job openings and our blog for career advice.

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Office Manager Jobs in Ashburn

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