What Does an HR Specialist Do?
HR specialists lead the human resources department by taking care of various administrative duties. To succeed in this role, HR specialists need to be organized and have excellent communication skills.
HR specialists are responsible for managing the human resources functions. They are in charge of setting up company policies, maintaining employee records, preparing compensation packages, training staff, and ensuring a healthy and secure work environment. It is important for HR specialists to understand labor legislation and guidelines to offer fair, yet competitive pay to future prospects.
This job opportunity is fantastic for anyone who graduated with a bachelor’s degree in business administration or human resources. HR specialists will have several opportunities for growth in their roles, such as being promoted to human resources director or vice president.
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National Average Salary
HR specialist salaries vary by experience, industry, organization size, and geography. To explore salary ranges by local market, please visit our sister site zengig.com.
The average U.S. salary for an HR Specialist is:
HR Specialist Job Descriptions
Provides service to customers
- Greets all walk-in customers (applicants, employees, guests, etc.) and responds to routine requests in a timely and professional manner
- Answers Human Resources department phone lines in a professional and friendly manner
- Takes messages and refers calls to appropriate staff members promptly
- Retrieves, responds to, and/or appropriately directs Human Resource voicemail messages accordingly
- Distributes Human Resources information and forms to customers
- Review submitted forms to ensure that all information and signatures are complete
- Assists in communicating benefits information and interpreting human resources policies and procedures
- Responds to employment verification requests following Hospital policy
- Prepares and mails employee anniversary cards monthly
- Collects and distributes mail. Order, receive, and distribute routine supplies for the department
- Coordinates maintenance and upkeep of departmental machines (i.e. copier, fax, etc.)
Assist with recruitment functions
- Prepares and mails application acknowledgments bi-weekly
- Administers skill tests to applicants
- Schedules newly hired employees for pre-employment processing and Hospital Orientation
- Distributes, collects, and reviews all employment-related documents
- Verifies employment eligibility and completes I-9 forms
- Coordinates reference and criminal background check processes
- Photocopies supporting documentation (i.e., licensure)
- Issues hospital identification badges
- Prepares official personnel files
- Maintains master files for applications, I-9 forms, and other human resource documents
Assist with various departmental-related duties
- Coordinates the retrieval and return of terminated employee files as needed
- Enters New Employee Orientation (NEO) attendees in the Health Stream System application
- Maintains and enters employee parking information in the access
- Prepares check requisitions and purchase orders
- Assign lockers and issue uniform vouchers
- Completes special projects and performs other related duties as assigned
Knowledge and skills
- High School Diploma required
- Five years of customer experience required; specific human resources experience preferred; OR any similar combination of education and experience
- Excellent interpersonal and customer service skills required
- Proficient in Microsoft Office Suite is required and prior experience with an HRIS database preferred
Duties and functions
- Manage and handle corporate and field HR audits and works with HRIS on the audit of system-related data. Runs various of audit reports within HR; coordinates with various team members to ensure data integrity
- Provide support with the execution of the compliance program by ensuring HR policies and procedures are developed and implemented across the organization
- Deliver information to various audiences through written (executive summaries, etc.) and spoken (presentations, trainings, etc.) forms of communication
- Attend webinars, seminars, and other trainings to stay up to date on laws and best practices
- Manage and maintain wage and hour compliance including but not limited to:
- Gather and analyze data in the areas of the meal and rest period requirement compliance, and report findings to HR Leadership. This includes reviewing various platforms and time management systems including those reporting time on paper timesheets to ensure proper rest and meal breaks are taken and taken at the correct time within the work shift
- Gather and analyze data and ensure compliance that the correct manager approval was completed and reporting back any findings along with any corrective actions that need to be completed with managers and employees
- Work with payroll teams to ensure that based on findings of the audit are reported and that any premium payment is processed as applicable and required
- Works with Employee Relations Specialists to develop corrective action plans and identify opportunities for education and system roles for greater compliance
- Provides training on timesheet compliance and meal and rest period compliance to employees, managers, divisions, departments, contract support personnel, and others are required
- Recommends follow-up for areas that show patterns of missed break periods and/or excessive overtime
- Provides regular reports to the HR Director, Head of Employee Relations, and VP of HR on analytic findings and recommendations
- Complete numerous projects for Internal HR and the Compliance department and other duties as assigned by the supervisor
Education and experience
- Bachelor’s degree in business administration, human resources, or a related field
- Advanced Microsoft Excel skills
- Experience in communicating with varying levels of audiences
- 3 or more years of experience in human resources, auditing, or data analytics
- Demonstrated ability to analyze and interpreting data
- Ability to assess and research policies/laws, through online and various sources to gather full understanding of pertinent information. Must be able to compile information summaries in a concise manner and communicate/distribute to colleagues
Knowledge, skills, and abilities
- Excellent verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures
- Ability to conduct extensive research and analyze various different types of data
- Ability to make recommendations to effectively resolve problems or issues by using judgment that is consistent with the standards, practices, policies, procedures, and federal, state, and local regulations
- Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands, and changes in the work environment
- Ability to deal with frequent interruptions, changes, delays, or unexpected events
- Strong sense of business ethics including the ability to appropriately handle confidential information
- Strong organizational, analytical, and problem-solving skills
- Demonstrated ability to learn quickly
- Ability to collaborate with others
- Demonstrated ability to consult effectively with all levels of management with multiple conflicting priorities
- Ability to establish credibility, be decisive, and be able to recognize and support the organization’s preferences and priorities
- Responsible for the payroll at all locations including time-keeping review and data transfer and payroll processing
- Submit payroll reports as needed to the Director of HR, Accounting Office, and others as required
- Provide assistance for the administration of benefits including enrollment forms, data input into the payroll system, and communication with the Director of HR and insurance agents on claim and billing issues
- Perform customer service functions by answering employee requests and questions
- Prepare new employee files and conduct New Hire Orientations as required
- Verify/Submit I9 and E-verify information as required
- Assist with reporting requirements
- Assist with the processing of hires and terminations
- Assist with the preparation of performance counseling and reviews
- An associates degree or higher in HR, business administration, or a related field is preferred
- Two or more years of experience is preferred
In addition to meeting the qualifications above, the ideal candidate will embody the following characteristics and possess the knowledge, skills, and abilities listed below:
- Interpersonal Skills – must maintain confidentiality, remain open to other’s ideas and exhibit a willingness to try new things
- Oral and Written Communication – must speak clearly and effectively in positive or negative situations; must demonstrate group presentation skills; must be able to effectively write and edit written communications (i.e. – letters, email, signs); must be able to read and appropriately interpret written information; must be able to present numeric data effectively
- Planning/Organizing – must be able to prioritize and plan work activities, use time efficiently, and develop realistic action plans
- Problem Solving – must be able to identify and resolve problems in a timely manner and gather/analyze information appropriately
- Dependability – must be consistently at work and on time, follow instructions, respond to management instructions, and solicit feedback to improve performance
- Adaptability – must be able to adapt to change in the work environment and to manage competing tasks
- Quality – must demonstrate accuracy and thoroughness; must monitor own work to ensure quality requirements are met
How to Hire an HR Specialist
Consider the following when hiring an HR specialist:
- Recruiting: Do you have the internal resources and tools to source and recruit for this role successfully?
- Complexity: Do you need a senior professional, or will mid, or even junior-level skills suffice?
- Duration: Is this a one-time project, or an indefinite need?
- Management: Can you effectively direct the work effort?
- Urgency: Are there any deadlines associated with this need?
- Headcount: Do you have the budget and approval for an internal employee, or should you consider alternate options?
Answering these questions will help determine the best course of action for your current hiring need. Fortunately, various great options exist for every scenario, no matter how unique. When hiring an HR specialist, we recommend the following options:
1. Use 4 Corner Resources (or another professional recruiting firm)
The heavy lifting is done for you when working with a top-tier staffing company like 4 Corner Resources. We source, screen, recruit, and deliver only the most qualified candidate(s), saving you significant time and effort throughout the hiring process while you remain focused on your core business. Understanding your needs and ensuring the right candidate for the position is the key to our success.
This is the best route to take when:
- You need to fill the position quickly
- You want access to a vast talent pool of high-quality, prescreened candidates
- Your position is suited for temporary hiring services, contract staffing, or contract-to-hire recruiting, and you intend to direct the work activity.
- You are hiring an employee as a direct placement but aren’t able to recruit effectively or efficiently with your internal staff.
- You aren’t familiar with current salary rates, market trends, and available skill sets
2. Advertise your opening on a top job board
Your best option may be to advertise your opening on a proven job board. There are many widely used job sites out there that draw visits from qualified candidates. If you have someone internally who can dedicate the time and energy to sort through applications and screen individuals effectively, this can be a great choice.
We recommend using a job board when:
- Your internal recruiting team has the knowledge and experience to assess candidate qualifications
- You are hiring a direct employee and have time to manage the entire recruiting effort
- You have a process for receiving, screening, and tracking all resumes and applications
- You are prepared to respond to all applicants
There are many career sites out there. Here are the two we recommend for an HR specialist opening:
LinkedIn is a social network for job seekers, professionals, and businesses. With this popular job site, you can enhance your brand and advertise your open position to a wide audience of motivated, qualified candidates. Job postings on LinkedIn are also extremely streamlined and user-friendly, making it even easier for candidates to apply. Additionally, applicants can use their LinkedIn profile instead of a resume to expedite the process.
CareerBuilder has been a trusted source for hiring since 1995. Reach 80+ million unique, diverse U.S. job seekers annually by posting your jobs through their talent acquisition channels. Through CareerBuilder, you can engage candidates and drive them into your sourcing pipeline. We recommend using CareerBuilder for hiring when you have the internal resources and processes to review, screen, and reply to all applicants.
3. Leverage your internal resources
You can utilize your own website, social media, and employees to assist in your search for top candidates.
A company website posting should be the first step in notifying prospective candidates that you are hiring. Social media can also be a powerful tool for spreading the word about your new opening. As far as exposure is concerned, this option can be as good as some job boards when you have a large enough following across various platforms, like LinkedIn, Instagram, Facebook, TikTok, and Twitter.
Current employees are every organization’s greatest asset. Encourage your internal team to promote job openings to their network by offering cash and other incentives.
We recommend these options when:
- Your brand has great name recognition
- You can consistently monitor and respond to candidate activity through your website and social media accounts
- You have a process in place to quickly and broadly communicate job openings and requirements
- You have an effective employee referral program in place
If you aren’t sure which path is best, schedule a discovery call today with our seasoned recruiting professionals. The 4 Corner team is on standby to help you find the best option for your unique hiring need.
Sample Interview Questions
- What interests you about this position?
- What is your greatest strength?
- Why are you qualified for this position?
- How would you go about creating a forecast of our hiring needs?
- How would you help improve employee work/life balance via benefits?
- What do you think a successful onboarding process looks like?
- How do you calculate turnover rates?
- What HR software and technology have you used?
- How do you ensure employees are aware of company policies?
- Can you describe a time when an employee didn’t conform to company policy? What did you do to resolve the issue?
- What are your career goals?
- How do you handle stress?
- What is your greatest accomplishment?
- What methods or systems have you used to ensure all employee records are kept up to date?
- Can you describe a time when you were able to resolve a difference between an employee and management?
- What would you include in a parental leave company policy?
- Have you ever dealt with regulatory issues at work? What happened?
- How do you keep up-to-date with labor law changes?
- What is the most challenging project you have worked on as a human resources specialist?
- What did you like most and least about your most recent position?