Medical ReceptionistSample Job Descriptions, Salaries, and Interview Questions
Medical receptionists work in healthcare settings as administrative professionals. They interact with patients for many different reasons, such as scheduling appointments, responding to billing inquiries, or checking patients into a hospital, clinic, or laboratory for an appointment. Medical receptionists have a basic knowledge of medical terminology and understand healthcare procedures. They act as the link between people seeking medical care and healthcare providers.
Medical receptionists are also responsible for coordinating the daily administration of doctors, staff, and visitors at a healthcare facility. They are responsible for handling patient emergencies and monitoring stock and supplies. Does working in the medical field sound interesting to you? A position as a medical receptionist where attention to detail is essential might be the right role for you.
Sample job description #1
The Medical Receptionist is expected to undertake all receptionist and clerical duties at the front desk of our main entrance and is responsible for the first impression we make on all patients and visitors.
Greet patients and visitors in a courteous and friendly manner
Assist patients with paperwork
Verify patient demographics and insurance benefits
Perform billing and bookkeeping functions including collecting cash payments, posting and balancing daily sheets of transactions, and bank deposits
Maintain accurate and up-to-date electronic medical records
Answer phone calls professionally and screen calls using provided guidelines
Assist provider or supervisor in emergent situations
Maintain clean office environment
This position has no supervisory responsibility
This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
Mo-Sun, 8am-8pm on a flexible scheduling basis (incl. weekends and holidays)
May require overtime and travel, depending upon patient volume and clinic needs.
Sedentary, sitting for extended periods of time
Skills and qualifications:
1+ years of proven experience as receptionist, customer service representative or relevant position
Strong interpersonal skills and ability to effectively communicate with all levels of the organization
Outstanding customer service focus
Flexibility and adaptability to meet organization’s needs as well as effective problem solving skills
Fast learner with general understanding of medical terminology and ethics of confidentiality/ HIPAA
Computer savvy with working knowledge of Microsoft Office Suites, knowledge of EMR (eClinicalWorks) a plus
High School Diploma or equivalent
Sample job description #2
Essential duties and responsibilities:
Welcome patients to the Health Center; ensure that all pre-exam information is up to date and accurate before appointments; collect co-payments; make sure that referrals are received.
Provide schedule support to providers.
Perform clerical duties as requested.
Provide information to patients/outside callers.
Record and deliver messages.
Answer, screen and route outside calls to the appropriate area or individual.
Conduct scheduling/reminder/re-scheduling phone calls to patients.
Ability to interact with others with tact and diplomacy; treat others with respect and consideration regardless of status or position; contribute to a positive team spirit; balance team and individual responsibilities; display highest degree of professionalism and ethics.
Respond appropriately to patient needs; manage difficult or emotional patient situations in a way that instills trust and respect; solicit feedback to improve performance.
Ability to manage multiple priorities; work well under pressure; complete tasks correctly and on time with limited supervision; step in when needed and cross train for additional site coverage; respond promptly to requests for service and assistance.
Ability to effectively present information in one-on-one or small group situations; respond well to questions; complete administrative duties accurately and timely.
Ability to calculate figures and amounts; solve practical problems; interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Punctual and reliable; ability to maintain schedule commitments.
Essential skills and qualifications:
High School or Equivalent
Spanish speaking/bilingual is a plus.
Function in a busy office setting.
Manage difficult or emotional customer situations.
Respond to requests for service and assistance.
Support organization’s goals and values.
Sample job description #3
Our medical receptionists welcome patients for their appointments, schedule/ reschedule appointments, and assist with taking patient vitals as needed. They are responsible for collecting payment at time of service and also assist in maintaining patient demographic records and financial accounts. We are looking for a highly detailed, customer service driven individual to join our growing practice.
Demonstrate regard for the dignity and respect of all patients, visitors and staff
Welcome all visitors in person; answers telephone promptly
Keep patient appointments on schedule by notifying provider of patient’s arrival as needed
Comfort patients by anticipating concerns and answering questions; Helps patients in distress by responding to emergencies
Obtain revenue by recording and updating financial information at each appointment; record and collect patient balances; update patient accounts
Obtain changes in insurance and provide documentation and consistent communication to billing department
Verify patient insurance benefits
Responsible for office inventory; ordering supplies; verifying receipt of supplies; scheduling equipment service and repairs and maintaining a clean and tidy reception area.
Protects patient rights by maintaining confidentiality of personal and financial information
Skills & qualifications:
Minimum of a High School diploma
1-2 years in a medical setting
Ability to set priorities and work with minimal supervision
Excellent organization and communication skills
Excellent telephone communication skills: must speak well, clearly and pleasantly while projecting care and helpfulness
Ability to handle stress calmly and be flexible to change
Excellent computer and keyboarding skills
Knowledge of medical insurance
Ability to prioritize workload while being flexible to meet the expectations of daily operations
Average salary and compensation
The average salary for a medical receptionist is $45,900 per year in the United States. Salaries will vary based on market and employer size.
Los Angeles, California
New York City, New York
Sample interview questions
What experience do you have interacting with patients and visitors?
What role does a receptionist play in a customer’s first impression of an organization?
Are you familiar with scheduling patient appointments?
Have you maintained patient accounts? If so, what type of software system did you use?
What computer and technology skills do you have? Which programs and platforms have you worked with?
How familiar are you with medical terminology?
How would you describe your organizational skills?
What relevant training do you have?
How would you handle a challenging patient?
Why is patient confidentiality important?
How would you ensure confidential patient information is kept safe?
Do you enjoy interacting with people?
Are you comfortable with debt collection calls?
How many calls did you take on an average day in your last job?
How do you organize your tasks for the day?
How would you handle a patient emergency?
Are you comfortable multitasking in a fast-paced work environment?
How do you prioritize calls, clients, deliveries, and other immediate issues?
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