Business Systems AnalystJob Description, Salary, Career Path, and Trends
Business systems analysts can be called BSAs, computer systems analysts, and even systems architects. But no matter the label, these professionals are defined by the goal of helping an organization operate more efficiently and effectively through the design and implementation of information technology systems, according to the Bureau of Labor Statistics (BLS).
Business systems analysts use both business and information technology tools to evaluate a company’s operating systems and procedures — and design and implement improvements. BSAs typically consult with managers or other functional area leaders to understand how they use IT systems, research emerging technologies that might be a good fit for the company, analyze costs and benefits, and implement new systems. Their responsibilities can include writing instruction manuals and training users.
Sample job description #1
In this interesting and diverse role, you’ll
Be accountable for meeting organizational expectations regarding business solution delivery standards, solution quality, client satisfaction, BA/QA resource management, fiscal oversight, practitioner skills enhancement, work scope management, and the enhancement of BA/QA practitioner capabilities
Be accountable for ensuring all business analysis and quality assurance work products adhere to the practices and standards defined by Community of Practice and project leaders
Be responsible for active participation in appropriate professional Community of Practice forums and for contributing to standards development and implementation
Be accountable for establishing and revising level of effort estimations, monitoring task execution and meeting established project milestones
Collaborate with client facing and technical delivery teams to ensure the efficient elicitation and implementation of business solution functional requirements and non-functional requirements
Be accountable for the documentation of formal requirements, use cases, user stories, test plans, test cases, test scripts, and test suites which ensure that the software solutions developed and tested are fit for purpose, meet business needs, and are operationally sustainable
Be accountable for ensuring all business analysis and quality assurance resources comply with time reporting and other mandated organizational and corporate policies
Great understanding of Java, SQL, .NET, C++, HTML, and Microsoft Office
Excellent organization, analytical, planning, and leadership skills
Great relationship building and consulting skills
Bachelor’s degree or 4+ years in equivalent experience
CMST, CMSQ, CBAP, or CCBA are a plus
Familiarity with SharePoint and automated QA tools
Mastery knowledge of Agile methodology
Sample job description #2
This position contributes to our success by delivering and supporting technology solutions in support of technology initiatives. As a Business Systems Analyst, you will identify, design, and deploy technology and process solutions establishing key business capabilities enabling the realization of strategic initiatives and operational improvements. This role requires proficiency in requirements analysis, solution design, and process improvement coupled with the ability to collaborate effectively across various IT and business functions. Models and acts in accordance with our guiding principles.
Supports project initiation efforts by assisting in the definition of project scope and the identification/selection of targeted solution(s). Assists project management in the development of work plans, effort estimates, and delivery timelines
Gathers, analyzes, and documents solution requirements. Facilitates user story creation and backlog grooming in an agile delivery environment
Coordinates with vendors and partners to ensure retail telecommunications (phone and internet) are installed in a timely manner
Utilizes LEAN techniques to develop business process designs and improve operations via process re-engineering efforts
Utilizes agile delivery methodologies and participates on scrum teams in execution of solution delivery projects
Considers overall user technology experience in thoughtfully designing engaging solutions
Discuss users’ needs and determine vulnerabilities or areas of poor performance to boost productivity, efficiency, and accuracy in our computer systems
This position contributes to our success by executing against process and technology solutions in support of our Retail Network Voice and Data Provisioning initiatives
Planning, coordinating, tracking, and ensuring that phone and data circuits are provisioned and installed on time at retail stores
Reviews and approves invoices for new store and remodel activity from vendors. Reviews with procurement if necessary
Provides 24*7 global support of critical systems
Demonstrates system proficiency and leverages subject matter expertise to perform root cause analysis and assess issue trends
Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and other key stakeholders
Creates and maintains systems documentation (e.g. Microsoft Teams, Knowledge Base Articles) Develops and facilitates system training
Assists with the creation and analysis of Retail Network Provisioning reports
Partners with business and proposes solutions/improvements
Works effectively in a self-directed manner with minimal direction from lead and/or manager
Leads smaller streams of work. Interfaces across all organization levels comfortably
Generates new ideas and influences decisions within and outside team
Demonstrates knowledge of telecommunications industry trends and innovative thought leadership
Collaborates well with other teams to improve the overall productivity and quality of processes
Sample job description #3
Business Systems Analyst will apply technical savvy, problem solving and communication skills in an agile, fast paced, custom applications development environment to support the innovation and smooth operation of proprietary, industry leading technologies. Work with platform administrators, software developers, subject matter experts and end users to facilitate platform adoption by helping implement system enhancements, resolve technical issues, and conduct training.
Provide application and platform operational support to developers, business users, and customers
Participates in the creation of standard operating procedures and end user documentation
Provide technical assistance in the evaluation, design, development, modification, and testing of programs and integrated platforms
Coordinates with vendors to report and help resolve any issues or defects in functionality
Create, maintain, and curate platform architecture documentation
Works under the direction of senior technical team members and business contacts to understand and define system enhancement goals and technical requirements
Utilizes company policies, standards, and guidelines to ensure quality, consistency, and performance of new frameworks being implemented
Under direct direction, works to expand skills, and professional development
Support existing applications on a 24×7 basis as a member of an applications on-call support process
BS or BA in Computer Science, Business Administration, or related field required. Advanced degree preferred
A minimum of 3+ years’ experience directly supporting packaged or custom software applications in a business analyst capacity
Position is distinguished from lower positions by a good knowledge of a few business areas/processes, applications, and ability to solve business problems of general complexity. Good proficiency in business process design, execution, and operations
Participates as a contributor to IT projects
Good ability to merge business process and technical concepts together to innovate creative solutions to business problems and objectives
Good written and verbal communication skills resolving end user questions and technical issues. Good interaction with associates from multiple disciplines and at various levels in an organization, good ability to adapt quickly to changing business requirements, good ability to quickly troubleshoot problems that may arise in work products and propose multiple options (and associated plans) for resolution
Works under direct supervision
Good proficiency and understanding of SDLC and supporting agile software development. Experience using Jira and Confluence is preferred
Positive attitude and commitment to providing superior support and collaboration with team members, company associates and external partners
Good proficiency for learning new systems and their administration, configuration options and integration methods and the ability to apply this knowledge to address business problems of general complexity
Good ability to communicate complex concepts both verbally and in written form
Good documentation skills- provides oversight around documentation creation/standards/templates, etc.
Good proficiency with presentation skills both formally in a group setting and informally with 1:1 interaction with end users
Good understanding of business functionality and the ability to translate it into application requirements
Good prioritization skills, project management, and organization skills
Good knowledge testing software and associated testing processes
Good proficiency in system and business process interdependencies and change management
Average salary and compensation
The average salary for a business systems analyst is $101,800 in the United States. Position salary will vary based on experience, education, company size, industry, and market.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
What would you consider to be the most vital strengths a business analyst can possess?
How would you approach your typical project?
Can you describe a time when you had a difficult stakeholder? What happened? How did you work around this?
What business intelligence tools have you worked with in the past?
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