Property Manager Job Descriptions, Average Salary, Interview Questions
Property managers undertake the management responsibilities for residential, industrial, or commercial properties. They handle everything from rent prices, marketing, finding tenants for vacant properties, addressing tenant issues, and managing the maintenance of properties. They work with tenants and property owners to meet their needs, so they must have good communication and customer relations skills. Property managers must have strong negotiation skills to negotiate lease contracts. They must have good attention to detail and good record-keeping skills as they handle rent payments, security deposits, and operating expenses.
A property manager should have an in-depth understanding of property management and the rental market, and they need to keep abreast of the rules and regulations pertaining to property management. They work on computers and must be familiar with MS Office or other relevant software.
Sample job description #1
What we’re looking for
ABC Company is seeking hard-working, energetic employees to help us maintain our large and quickly growing portfolio of vacation homes as a Property Caretaker in (City, State). Responsibilities will include maintaining homes and housekeeping; which includes deep cleaning, organizing, stocking amenities, and corresponding with our outstanding local team, as well as our central management team.
What you’ll do
Manage and maintain a portfolio of homes
Guest calls and ASAP response to issues that arise with your properties
Familiarity with cell phones and reliable internet
Professionally clean residences using cleaning procedures and products in conformance with prescribed company standards
Sweeping, vacuuming, and washing all hard surface floors
Moving all reasonably portable furniture in rooms to clean under and behind
Maintaining hot tubs (no experience necessary, onsite training will be provided)
Applicants should be experienced in all aspects of general housekeeping and deep cleaning of residence
Applied verbal and written communications
Attention to detail
Personal smartphone and Internet access
Reasonable comfort level with computers
Reliable transportation and a valid driver’s license is a must
Ability to lift up to 20 pounds
Sample job description #2
The Property Manager has full responsibility for maximizing all aspects and performance of the assigned property. The Property Manager is responsible to develop, direct, and supervise all property staff to achieve the financial and occupancy goals of the community while maintaining the property in good physical condition and appearance and providing exceptional customer service to our valued residents.
Essential responsibilities and duties
Develop and maintain efficient and professional staff and other human resource responsibilities including hiring & terminating employees under the direction of the Regional Manager. Orienting, training, and scheduling of employees. Performing written evaluations of employees including any needed disciplinary actions. Making recommendations for salary increases and/or promotions and bonuses
Reviewing and maintaining accurate payroll records as required by the company
Maintaining employee morale, motivation, and teamwork
Effective and respectful communication with staff at all times
Ensure a professional appearance and manner for oneself and all personnel at all times
Meet income expectations by maintaining high occupancy levels. Ensuring full and on-time rental payments. Minimizing delinquencies and uncollectible accounts. Seeking auxiliary income opportunities. Keeping within established budgets. Eliminating unnecessary expenses
Manage the accounting of all income including depositing monies received daily, posting transactions into Entrata, and maintaining accurate financial records
Review and approve all property invoices according to company procedure
Oversee all activities related to leasing involving advertising and promoting the community including seeking agreements with business and locator services to promote the community. Ensuring the practice of approved leasing techniques and sales methods. Overseeing applicant screening procedures. Reviewing and approving all leases and related forms before move-in. Ensuring the proper move-in/out procedures. Handling all details of move-ins and move-outs regarding Entrata. Insuring apartment inspections at check-in and check-out
Design and implement a resident retention program, i.e., newsletters, resident referral programs, and/or social activities
Maintain a good rapport with the residents including efficient and courteous responses to all resident requests and resolving conflicts properly
Inspect the property daily to ensure that the residents are provided with a clean, safe, and well-maintained community
Develop and maintain a maintenance program focused on ensuring that maintenance requests are handled promptly and professionally. Emergency maintenance is given immediate attention. Turnovers are completed thoroughly and efficiently. General maintenance is occurring routinely. Preventative maintenance is scheduled and documented. Needed property improvements are communicated to upper management. All maintenance records are completed accurately
Inventory and maintain adequate supplies and equipment needed for the property according to company procedure
Ensure that all personnel are knowledgeable concerning and operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times including reporting accidents and emergency situations to the corporate office and preparing proper reports
Monitor the performance of vendors and contractors
Generate, maintain and submit all administrative forms, files, and reports in an efficient and timely manner
Remain knowledgeable on market conditions, industry issues, technology, and skills
Work with upper management in completing any other reasonable task needed to accomplish the community and company objectives. This includes informing and enforcing new policies and procedures brought up during the monthly Manager’s Meetings, Manager’s Training Seminar, Yearly Budget Seminar, or any other corporate meeting
Qualifications and requirements
2 years or equivalent previous property management experience
Good reasoning skills
Retain new information and training
Have problem-solving skills
Be able to deal with conflict situations
Strong leadership, organization and time management, sales, and customer service skills are also essential
Be able to communicate effectively and professionally and present information to customers, residents, and other employees of the company
Ability to read accounting ledgers and calculate figures and amounts such as discounts, pro-rations, etc.
Strong computer literacy with Entrata, Adobe, MS Word, Excel, E-mail, and Internet or the ability to learn quickly is also required.
Sample job description #3
Our company is seeking:
An experienced and highly motivated Property Manager for our Multi-Family Community of 264 units in (City, State).
Associate’s Degree or 2 to 3 years related experience; or equivalent combination of education and experience
Experience as an onsite Property Manager in a multi-family community required
Experience with sales, marketing, and financials
Proficient in computer software including but not limited to, Microsoft Office (Excel, Word, and Outlook)
Experience with Onesite, Ops, Bluemoon, and Yardi is required. Direct Experience with Onesite is strongly preferred
Manage all day to day operations and onsite team
Interview and train new employees
Maintain positive working relationship with residents, vendors, and contractors
Manage and accurately report details of property’s operating costs and expenses
Work to meet budgeted goals for income and expenses; develop strategic marketing plans to achieve occupancy, delinquency and physical plant goals
Identify existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and creates solutions to those problems
Utilize the market information to make strategic decisions for the success of the property
Average salary and compensation
The average salary for a property manager is $63,200 per year in the United States. Salary may depend on the level of experience, education, and geographical location.
Los Angeles, California
New York City, New York
Sample interview questions
What interests you about being a property manager for our company?
What do you know about our prospective tenants/residents?
What measures do you take to stay updated on market trends in property management?
What software tools do you use on a daily basis?
Do you have experience in commercial or residential management?
How quickly can you learn to use a new software?
How comfortable are you with giving property tours and assisting prospective tenants with the application process ?
What is your availability after hours? What arrangements do you have in place in case an emergency arises?
Tell me about a time you had to deal with a difficult tenant. What steps did you take to resolve this issue?
Describe a time you received negative criticism from your supervisor. How did you handle it?
Who do you use for property maintenance and repairs and how long have you worked with them?
What role did you play in the success of your prior property management company?
Describe a time you worked after hours to resolve a problem.
How would you handle a tenant who was late on their rent payments?
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