LMS SpecialistJob Description, Salary, Career Path, and Trends

A learning management system (LMS) specialist provides technical leadership in support of the school’s learning management system. This position is responsible for the design, development, implementation, delivery, and maintenance of resources used for instructional functions. The LMS specialist is the primary system administrator for the university’s learning management system. The installation of all system updates, upgrades, integrated tools, and other software associated with the LMS fall within the responsibility of the LMS specialist.

Sample job description #1

Duties

  • Administers or implements training related applications including the Learning Management System (LMS)
  • Ensures quality of training data reported to customers
  • 45% Supports training department by processing information in LMS to include creating classes, completing employee information, entering test scores, registering associates, researching database for information, pulling and reviewing work instructions and researching and resolving system-related problems
  • Creates, maintains, and updates management structures
  • Inputs data and performs quality control of data input by other training staff
  • Validates and implements system upgrades 25% Prepares customized and regular reports
  • Validates report data
  • Performs data analysis
  • Recognizes trends and provides feedback to training management
  • Create and validate reports for audit requests (CMS, URAC, BCA, etc.) as needed
  • 20% Interacts with technical vendors, help desk, I/S, and customers
  • Provides guidance and recommendations for decisions and/or problem resolution related to LMS
  • Coordinates with network/server administrator to facilitate database file maintenance and problem resolution
  • 10% Delivers database training to appropriate audiences
  • Writes desk procedures and quality work instructions

Required skills and abilities

  • Proficient verbal and written communication skills
  • Attention to detail
  • Strong analytical and critical thinking skills
  • Excellent organizational skills
  • High level accuracy using personal computer
  • Internet based technology skills
  • Basic business math proficiency
  • Advanced problem solving skills
  • Ability to handle confidential or sensitive information with discretion
  • Required Software and Tools: Microsoft Office

Preferred skills and abilities

  • Any skill level using SQL/HTML
  • Statistical analysis experience
  • Database use experience
  • Excellent communication skills
  • Advanced problem solving skills
  • Ability to learn additional software programs
  • Ability to navigate the internet for research purposes
  • Ability to learn/master specialized reporting/database software
  • Work Environment: typical office environment
  • Some travel may be required

Required education

  • Bachelor’s Degree or 2 year degree plus 4 years job related experience OR 6 years job related experience
  • Required Work Experience: 2 years job related experience

Sample job description #2

Key responsibilities

  • Administers or implements training related applications including the Learning Management System (LMS)
  • Ensures quality of training data reported to customers
  • Supports training department by processing information in LMS to include creating classes, completing employee information, entering test scores, registering associates, researching database for information, pulling and reviewing work instructions, and researching and resolving system-related problems.
  • Creates, maintains, and updates management structures
  • Inputs data and performs quality control of data input by other training staff
  • Validates and implements system upgrades
  • Prepares customized and regular reports
  • Validates report data. Performs data analysis
  • Recognizes trends and provides feedback to training management
  • Create and validate reports for audit requests (CMS, URAC, BCA, etc.) as needed
  • Interacts with technical vendors, help desk, I/S, and customers
  • Provides guidance and recommendations for decisions and/or problem resolution related to LMS. Coordinates with network/server administrator to facilitate database file maintenance and problem resolution
  • Delivers database training to appropriate audiences. Writes desk procedures and quality work instruction

Key requirements and technology experience

  • Proficient verbal and written communication skills
  • Attention to detail. Strong analytical and critical thinking skills
  • Excellent organizational skills. High level accuracy using personal computer
  • Internet based technology skills
  • Basic business math proficiency
  • Advanced problem solving skills
  • Ability to handle confidential or sensitive information with discretion
  • Required Software and Tools: Microsoft Office
  • Any skill level using SQL/HTML
  • Statistical analysis experience
  • Database use experience
  • Excellent communication skills
  • Advanced problem solving skills
  • Ability to learn additional software programs
  • Ability to navigate the internet for research purposes. Ability to learn/master specialized reporting/database software

Sample job description #3

Communications

  • Supports the Competence Development organization by effectively coordinating the tactical execution of training related communication and print projects from concept to delivery. This includes the establishment of brand, and design direction, development requirements, tasks management, timelines, production, and final delivery of materials
  • Supports the Competence Development organization by effectively coordinating and executing communications for competitions, tradeshows, dealer, and customer meetings (ex. event microsites, brochures, announcements, etc.)
  • Serve as the primary manager and publisher for training related direct email communications
  • Review, edit, ensure accuracy, and post training as well as dealer development bulletins on Trucks Dealer Portal
  • Prepare content, ensure accuracy and distribute training news through various brand communications channels (ex. Growler, and Up-To-Speed)
  • Responsible for sourcing, preparing, ensuring quality and/or updating content for training related brochures, flyers, and catalogs
  • Support the overall dealer development organization with specific communication requests, and development of presentations
  • Champion the Mack and Volvo brand identity across all developed materials

LMS support

  • Serve as a subject matter expert and advisor on LMS functionality and processes, as well as providing LMS support for the Learning Program Managers, Training Managers, and the Learning Program Design Managers, Brand and Content Manager, and Group Trucks North America’s (GTNA) Field teams and dealership personnel
  • Acts in a Customer Support role by answering key questions of learners, field personnel, corporate staff and department teammates over online chat, email via the Functional Help Email Box, and telephone communication
  • Responsible for managing data feeds between the LMS and other information systems, as well as providing technical support, troubleshooting, and testing activities, when necessary
  • Shares responsibility for testing learning objects functionality in the LMS
  • Provide support to the LMS Support team as needed
  • Conduct other duties as assigned

Critical competencies

  • Customer Focus
  • Communicates effectively
  • Attention to detail
  • Accountability
  • Project Management
  • Collaborative
  • Can build networks
  • Tech Savvy
  • Action Oriented
  • Peer Relationship
  • Perseverance
  • Learning on the Fly
  • Can stand alone
  • Works with integrity and trust

Who are you?

  • You have a BA/BS degree in marketing, graphic design, or communications. Experience may be considered
  • You are proficient in Photoshop, InDesign, Acrobat, and Illustrator
  • Experience in graphic design and copy writing and editing
  • You are proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
  • Familiarity with Eloqua or equivalent marketing automation software preferred
  • Experience in a training environment and familiar with learning management systems
  • 3-5 years of experience in marketing, communications, and/or equivalent work experience
  • Familiarity with Cornerstone on Demand LMS
  • Excellent project management and cross-functional communications skills are critical

Average salary and compensation

The average salary for LMS specialist is $72,250 in the United States. Position salary will vary based on experience, education, company size, industry, and market.

LocationSalary LowSalary High
Phoenix, Arizona$71,850$97,200
Los Angeles, California$81,050$109,650
Denver, Colorado$67,550$91,350
Washington, DC$82,250$111,350
Miami, Florida$67,250$90,950
Orlando, Florida$62,050$83,900
Tampa, Florida$62,650$84,750
Atlanta, Georgia$65,700$88,900
Chicago, Illinois$75,500$102,150
Boston, Massachusetts$81,650$110,500
Minneapolis-St. Paul, Minnesota$65,050$88,050
New York City, New York$85,950$116,300
Philadelphia, Pennsylvania$70,000$94,700
Dallas, Texas$68,150$92,200
Houston, Texas$67,850$91,800
Seattle, Washington$78,600$106,350
National Average$61,400$83,050

Sample interview questions

  • Are you familiar with working with software?
  • Are you skilled at remembering protocols, processes, etc?
  • Overall, are you skilled with technology?
  • Does it bother you, having to answer questions all day?
  • How would you handle a bug report that keeps popping up?
  • Explain a time you fixed a broken hardware in a past position.
  • When did you last make a mistake? How did you handle it?
  • Do you tend to get or express frustration?
  • Do you have the ability to work viably without supervision?
  • Do you have the ability to confidently make tough decisions?
  • Do you know how to operate major companies’ software? (Microsoft Word, PowerPoint, Excel, etc.)

LMS Specialist Jobs in Ashburn

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