Community Manager Job Descriptions, Average Salary, Interview Questions

ABC Company is seeking an experienced Social Media Community Manager to join our Social Team! This person will be the eyes, ears and voice of Artisan Council’s clients on social media, cultivating active and engaged digital communities, while also representing the voice of each different brand.

This role is highly collaborative and will report directly to the Sr. Social Media Manager. Our ideal candidate is beauty, pop culture, and community-obsessed with a team player attitude, a strong sense of creativity, excellent communication and writing skills, and is a multitasker that will hit deadlines in a fast-paced environment. This position is based in our New York City office.

Responsibilities

• You will monitor and interact across all social media channels in an authentic manner true to each brand and channel (predominantly TikTok, Instagram, Twitter, Facebook, YouTube)
• You will publish daily content on social media channels and monitor performance
• You will identify social trends and pertinent conversations
• You will cultivate relationships and conversations with potential brand ambassadors and influencers as well as community members and giveaway winners
• You will identify opportunities to surprise, delight, and show our community members how much we appreciate them
• You will monitor social media channels outside of standard work hours
• You will maintain standardization for engagement responses and guidelines for frequently asked questions and new product launches
• You will lead community based content-generation programs and initiatives, on an ongoing basis but also particularly around key moments such as product launches or cultural moments
• You will source UGC and community stories for content (including monitoring, downloading and editing)
• You will undertake performance reporting, analysis and provide recommendations to your team to help advise their strategies

Essential skills and experience

• 2+ years proven experience in managing communities
• Deep knowledge of pop culture and cultural trends – you know the latest meme, tiktok sounds and trends before most people do!
• You know every up and coming creator in the beauty space
• You live in the comments section on tiktok, and know how to drive conversation and engagement when moderating the community on and off
• Passion for beauty, skincare, popular brands and other relevant communities is imperative
• In-depth knowledge of the relevant and upcoming social media channels + platforms, and how each platform can be leveraged in different scenarios
• Knowledge of the ins and outs of all social media channels, uses them effectively for work and personal
• Strong knowledge of Gen-Z+Millennial culture and the individuals at the forefront of it
• Social media enthusiast, champion of influencer and internet culture
• Strong familiarity with Microsoft Excel / Google Sheets
• A self-starter who is motivated, proactive and outgoing
• Ability to work both independently, but also as a team-player
• Ability to write and edit communications and articulate the brand ‘voice’ in a creative, compelling, and witty manner
• Ability to jump from the community side of marketing to the analytical side
• Ability to adapt and adjust planned work through analyzing work demands, competing priorities, and tight deadlines; and to understand the most effective and efficient means to accomplish tasks within the parameters of the organizational structure, processes, systems, and policies
• Excellent written and verbal communication and interpersonal skills
• Strong attention to detail and a knack for problem solving
• Finger on the pulse of culture
• Experience in a target oriented environment
• Ideally previous experience in a customer-facing or customer service role

The Community Manager will be the individual responsible for communicating and developing an intimate relationship with our community. By developing a significant understanding of our products, a successful Community Manager will educate and excite both existing and new community members through clear and thoughtful dialogue.

This position requires close collaboration with the production and marketing teams, worldwide. Equally important, the Community Manager will be a conduit for our community and work with the product team to help understand user response to events and updates as well as to conceptualize future events, products, and features.

Responsibilities

• Build, grow, and manage the community primarily on Discord.
• Engage daily with community members on both Discord and Twitter to understand community sentiment and collect feedback to share with the wider team
• Manage and scale and train a team of moderators as the community grows
• Coordinate with the product and marketing teams, to establish a regular cadence of announcements, promotions, and giveaways
• Set goals for, track and report on community-related metrics ensuring upwards visibility as well as helping inform on metrics’ significance
• Schedule, manage, and promote Twitter Spaces and other live events on Discord
• Develop relationships with community managers from other communities

Preferred experience

• 1+ year of established online community management experience preferably in an environment managing a consumer focused Discord community
• Experience with advanced Discord management features including: bots, token gating, live event management, etc.
• Strong interpersonal and written/verbal communication skills
• An independent, responsible and highly organized way of working, a creative way to engage and solve challenges
• Confidence in dealing with a heated atmosphere and challenging situations based on your excellent team player qualities. Not taking user complaints personally
• Technical knowledge of online community platforms, systems and software
• Have a strong secondary skill set (like creating user flows, using prototyping tools, art or programming)
• A desire to always be learning and improving yourself

We are searching for a Community Manager who will be responsible for the execution of strategic social media engagement, content delivery and outreach. The ideal candidate will demonstrate a proven ability to immerse themselves in the brands they support via; engaging, synthesizing, leading, motivating, and positively influencing their online communities.

Responsibilities

• Manage branded social media channels (Twitter, Facebook, LinkedIn) on client’s behalf
• Monitor conversations across social media and address important mentions in real-time through engagement, escalation, or documentation
• Respond to complaints, requests, and mentions of advocacy in owned and earned social media in real-time
• Posting to social channels: maintain a consistent voice across channels aligned with branding and target audience
• Discover trending topics, community needs, and interests of client’s audience across social media, adjusting content and messaging accordingly
• Generate insight into community performance and provide recommendations for improvement
• Create social media reports and aggregate data into actionable insights to inform marketing
• Attend all status meetings and client meetings/calls

Requirements

• 1+ years of professional level social media experience
• Related experience or education in the field of marketing, communications, advertising or consulting
• 4 year BA/BS degree in related field required
• Experience in social media and online engagement tools, preferably Sprinklr
• A driving passion for social media, building community, interacting with various audiences
• Strong verbal and written communication skills
• Excellent organizational, time and self-management skills
• Strong sense of initiative and ability to work under pressure on multiple projects
• Advanced computer literacy in a Microsoft Office environment