Operations Manager Job Descriptions, Average Salary, Interview Questions

Operations managers oversee the operations department, ensuring that the operations of a company are running smoothly. They continually work to optimize processes and procedures while being cost-effective. They analyze and evaluate operations to improve procedures and practices and adhere to industry best practices. They also make sure the company’s operations meet legal specifications and regulations. Typically the operations manager is responsible for developing strategies, improving performance, and acquiring needed inventory and resources. 

Operations managers analyze financial data to improve profitability, help manage budgets, and develop forecasts. An operations manager must have an understanding of business and financial principles, have strong leadership ability, and very good communications skills. They must be organized and have high-level analytical skills. They may also help the human resources department recruit and hire. 

Sample job description #1

What you’ll do

  • Work closely with the national sales teams as well as other internal sales support teams to develop, build, evaluate, and manage media plans during the request for proposal (RFP)/inventory availability process
  • Ensure that media plans align with client or company objectives, using internal best practices based on historical performance of digital media products to maximize client ROI
  • Partner with Business Operations Team to ensure media plans are maintained in Order Management System to accurately invoice and book accurate revenue
  • Maintain knowledge of the client’s business and ensure all media requirements are executed in a timely and accurate manner
  • Work with analytics, trafficking, ad-serving, and finance departments as part of the media management process
  • Manage day-to-day plan changes and maintenance of media plans
  • Adhere to and promote sales team compliance around all corporate driven pricing/inventory management initiatives
  • Own data accuracy in sales workflow systems/tools
  • Determine the optimal media mix given the nature of each particular opportunity and the client’s business, historical data, budget and preferred advertising media, while taking into account current company inventory situations and priorities

What we’re looking for

  • 2+ years experience in developing strategy for interactive media campaigns
  • Solid understanding of interactive metrics and data, media math, requests for proposal processes, insertion orders, and Microsoft Excel
  • Understanding of Ad Servers and Order Management Systems a plus
  • Ability to influence peers and co-workers to utilize and maximize return on current inventory and assets
  • Ability to use qualitative and quantitative information to develop successful solutions and proposals
  • Ability to set priorities and manage time to complete tasks and meet deadlines
  • Ability to communicate verbally and in writing via various communication channels to multiple stakeholders

Sample job description #2

Essential duties and responsibilities

  • Oversee agency accounting and reporting of financials
  • Manage the filings and renewals for the risk purchasing group
  • Annual policy renewals for the risk purchasing group
  • Reporting and payment of insurance premium taxes
  • Review customer marketing and websites
  • Collect and file new client agreements


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education or experience

  • 3+ years accounting experience, required
  • 3+ years of insurance experience, required
  • High School diploma or recognized equivalent, required
  • Compliance experience a plus but not required

Technology skills

  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Other qualifications

  • Able to work independently and enjoy a high degree of interaction with team members
  • Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior, and effort to achieve goals and objectives
  • Self-motivated and driven
  • Maintain a sense of urgency and ability to work with and meet deadlines
  • Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance
  • Demonstrates excellent time management and prioritization skills
  • Attention to detail and commitment to a high level of accuracy
  • The ability to multitask, prioritize, work independently, and use discretion surrounding sensitive information
  • Ability to maintain a professional demeanor and positive attitude

Sample job description #3

This role is for an Operations specialist to oversee and manage support function to the Portfolio Management team running a quant-based strategy.


  • Oversight of several key functions such as daily extracts, reconciliation, performance, corporate actions, market data, and reporting
  • Maintain and develop business through account set up, implementing new products, prioritizing development, and day to day support with internal partners and external vendors
  • Daily Production support, supervision of SLA timings, data integrity, and open queries from our business partners
  • Day-to-day liaising with IT, Legal, Business Units, and Vendors in resolving discrepancies
  • Implementation and management of relevant system enhancements and products through best project management practices
  • Evolving of policies and procedures, including the designing and documenting of process flows across multiple functions
  • Creating and maintenance of various Operating Models
  • Provide updates and status checks across various levels of management, as well as, single point of contact for the Portfolio Management product


  • Bachelor’s degree with minimum 5 years of industry experience
  • General product knowledge (Equities, FX, Options); Wealth Management experience a plus)
  • Advanced Microsoft Excel skills and proficiency in full MS Office suite of products – MS Excel, MS Word, and MS PowerPoint
  • High level of comfort reviewing large amounts of data within strict timeframes
  • Strong communication (Written/Oral) across functional teams and interpersonal skills
  • Exposure to large scale change in business programs and Project management skills a plus
  • Proven experience of escalations across multiple layers of management and business areas
  • Strong problem-solving, analytical and technical aptitude
  • Keen eye for detail and the ability to manage multiple complex tasks in a team oriented environment

Average salary and compensation

The average salary for an operations manager is $68,300 per year in the United States, with a potential cash bonus annually. However, this salary may depend on the level of experience, education, and geographical location. 

LocationSalary LowSalary High
Phoenix, Arizona$71,600$88,900
Los Angeles, California$80,700$100,000
Denver, Colorado$67,300$84,500
Washington, DC$82,000$102,200
Miami, Florida$67,000$83,500
Orlando, Florida$61,800$77,400
Tampa, Florida$62,400$77,800
Atlanta, Georgia$65,500$81,600
Chicago, Illinois$75,300$94,500
Boston, Massachusetts$81,400$102,200
Minneapolis-St.Paul, Minnesota$64,900$80,700
New York City, New York$85,700$108,000
Philadelphia, Pennsylvania$69,800$86,100
Dallas, Texas$67,900$84,000
Houston, Texas$67,600$84,500
Seattle, Washington$78,300$97,000
National Average$61,200$77,000

Sample interview questions

  • How do you delegate work to employees?
  • What is your project management style?
  • Give an example of a project you oversaw that involved multiple teams.
  • Has your team ever struggled to meet business goals? How did you work through this struggle?
  • How does company culture affect your work?
  • How do you approach an employee who is resistant to change?
  • What management information systems do you have experience with?
  • When negotiating vendor contracts, what is your best approach?
  • Describe a time you received negative criticism from your supervisor. How did you handle it?
  • Describe an Operations manager’s daily responsibilities.
  • How would you create a report about our company’s production costs?
  • What role did you play in developing change in a company?
  • How would you ensure the quality of work your team produces?

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