Billing SpecialistSample Job Descriptions, Salaries, and Interview Questions

The role of a billing specialist is an administrator who manages billing processes, usually for an insurance or medical office. Their list of responsibilities includes managing medical billing for patients, updating patient information, generating invoices, and processing payments. They can also be responsible for coordinating payment schedules for self-pay customers, following up on insurance claims, consulting with patients’ families, posting payments in a timely manner, helping resolve client billing issues, and assisting patients with applying for healthcare credit programs.

Sample job description #1

Responsibilities:

  • Perform in-depth analysis of PO-related invoices for contract compliance (rates, task estimates, supporting documentation) and Non-PO -related invoices for proper documentation and correct calculations.
  • Obtain accounting distribution and code invoices.
  • Resolve billing discrepancies or missing supporting documentation.
  • Monitor invoice workload daily to ensure invoices are processed timely, and discounts are availed.
  • Monitor SAP workflow and follow-up with invoice approvers regarding pending invoices.
  • Respond to vendor/contractor invoice payment inquiries.
  • Collaborate with invoice approvers and vendors/contractors to ensure proper invoice billing format and contract compliance.
  • Work closely with accounts payable and supply management to resolve invoice/PO issues impacting timely payments.
  • Use Smartsheet and SharePoint tools to track invoice processing and maintain contract files.

Qualifications:

  • BS/BA degree in Accounting, Finance, Business Administration or equivalent experience.
  • A minimum of 2 years of relevant experience required.
  • Construction contract billing experience preferred.
  • Works with minimal supervision and direction.
  • Can communicate complex technical information in a clear and concise manner to technical and nontechnical audience.
  • Good knowledge of “generally accepted accounting principles”.
  • Must have the ability to interpret accounting and financial theories and to apply them in problem solving.
  • Must have the ability to identify issues, analyze data, develop, recommend, and implement solutions.
  • Must possess initiative, decision-making skills and problem-solving abilities.
  • Proficient in Office 365; SAP; Process Director; CCMS; SharePoint; ECM; SmartSheet Forms.

Sample job description #2

Duties include:

  • Generate bills and invoices specific to customer accounts
  • Deliver invoices to clients via digital and client required methods
  • Identify inconsistencies
  • Manage Billing ticketing system
  • Customer service to internal and external customers
  • Assist with AR inquiries as it relates to billing, as needed

Requirements:

  • Experience in a weekly deadline environment
  • Ability to multitask
  • Problem solving
  • Detailed and professional
  • Excellent communication skills
  • Take responsibility for individual and team projects
  • Work against a deadline
  • Microsoft Office 2010 – Excel, Word, and Outlook (including, but not limited to, formatting, inserting, formulas, vLookups)
  • High School diploma or equivalent
  • Experience in temporary staffing industry a plus
  • Bullhorn experience a plus

Sample job description #3

Job summary

Responsible for supporting order management and customer billing. Manages customer account set up for billing in compliance with contract terms and conditions for accuracy, processing of orders in a timely and accurate method. Interfaces with multiple operational groups across the business unit and with outside clients to obtain and secure accurate data for billing and customer service requests. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Core responsibilities

  • Process billing set-up for customers accurately and timely for invoice runs.
  • Adjust billing parameters as needed in case of contract changes.
  • Research and resolve customer disputes and complex customer escalations.
  • Accurately process sales tax, fees and other miscellaneous charges. Process, track and maintain account records accurately.
  • Communicate billing details to high level customer representatives.
  • Prepare billing reconciliations and root cause analysis.
  • Meet or exceed departmental key performance indicators.
  • Professionally interact and engage multiple operational groups across the company and outside clients.
  • Represent company in a professional and positive manner in all facets.
  • Other duties and responsibilities as assigned.

Education

High School Diploma / GED

Relevant work experience

2-5 Years billing and invoicing in a corporate setting

Average salary and compensation

The average salary for a billing specialist is $43,800 per year in the United States. Salary may vary depending on where you are located, the size of the company you’re working for, and how experienced you are. 

LocationSalary LowSalary High
Phoenix, Arizona$46,100$56,350
Los Angeles, California$52,000$63,550
Denver, Colorado$43,350$52,950
Washington, DC$52,800$64,550
Miami, Florida$43,100$52,750
Orlando, Florida$39,800$48,650
Tampa, Florida$40,200$49,150
Atlanta, Georgia$42,150$51,550
Chicago, Illinois$48,450$59,250
Boston, Massachusetts$52,400$64,050
Minneapolis-St. Paul, Minnesota$41,750$51,050
New York City, New York$55,150$67,450
Philadelphia, Pennsylvania$44,900$54,900
Dallas, Texas$43,750$53,450
Houston, Texas$43,550$53,200
Seattle, Washington$50,450$61,650
National Average$39,400$48,150

Sample interview questions

  • Are you familiar with accounting software? Which applications?
  • How would you handle collecting payment on a delinquent account?
  • Do you think accuracy or efficiency is a more important skill for a billing specialist to possess? Is there a way to balance the two? How?
  • Walk me through the kinds of transactions that take place in your typical billing process.
  • Do you have experience with Microsoft Excel or other billing software?
  • Tell me about a time when you had to deal with a hostile customer when attempting to collect payment. How did you resolve it?
  • Have you ever had to prepare a company you worked with for the audit process?
  • How long have you worked in the medical billing field?
  • Are you familiar with ICD or IPT?
  • What is the average daily number of invoices you deal with?
  • Do you think customer service is important for a billing specialist?
  • How do you ensure minimal errors in your work?
  • Are you bilingual or multilingual?
  • Which billing specialist certifications do you have?
  • How do you stay organized?
  • What data analyst skills do you possess?
  • How do you feel about working with others? Do you prefer to work alone?
  • Why should we hire you as a billing specialist?
  • What will you do to stay motivated in such a repetitive job?
  • What are your long-term career goals?

Are you interested in becoming a billing specialist?

If you are interested in becoming a billing specialist, we are ready to connect you to one of our headhunters or recruiters to see if you are a perfect fit for one of our available job openings. If a job does not suit you, we will always keep you in mind as new positions open up. We have vast experience connecting professionals with some of the most well-known organizations in the country. Your next job or career path could be right around the corner. Take a look at our latest job openings and our blog for career advice.


Similar job titles and careers

  • Customer Service Representative
  • Administrative Assistant
  • Office Manager
  • Accounts Receivable Specialist
  • Medical Coder
  • Accounts Payable Clerk
  • Sales Associate
  • Billing Manager
  • Receptionist
  • Accounting Clerk

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