Warehouse AssociateJob Description, Salary, Career Path, and Trends

Warehouse associates are responsible for performing a wide range of duties such as receiving and processing incoming shipments of stock, picking and filling orders for customers, packing and shipping orders, or managing, organizing, and retrieving items from shelves or other locations in the warehouse. They should be in strong physical shape and be organized.

The warehouse associate inventories all incoming items and ensures that the warehouse is neat and well ordered. They are also responsible for labeling incoming shipments, reviewing the inventory for damages, and maintaining an accurate record of inventory.

The jobs and responsibilities of warehouse associates will vary with the job, but generally, they have to quickly adjust and adapt to various tasks as needed to make sure the warehouse runs efficiently.

Sample job description

[Your Company Name] is looking for a key individual who’s a hard worker and quick learner that can join our fast-paced warehouse team. You will have a critical role in moving products through our distribution network to service our Customers. Your role is critical in providing our customers with the product they expect at an everyday low price. You can expect the work to be very physically demanding with an extremely high focus on your safety and the safety of others. You will be lifting heavy cases in extreme climates.

Typical duties and responsibilities

  • Receive, store, and track shipments
  • Load and unload merchandise from delivery trucks using appropriate tools
  • Carefully handle fragile merchandise
  • Accurately track and document shipment arrivals and departures
  • Tag and label merchandise
  • Box, wrap, and pack merchandise per standard procedures
  • Fill and check all orders for shipment
  • Document and manage all defective or damaged merchandise
  • Operate appropriate merchandise management tools, such as a forklift or other heavy machinery
  • Maintain inventory logs
  • Scan inventory into systems 
  • Lift up to 75 pounds
  • Properly maintain equipment
  • Maintain a clean warehouse and comply with all safety regulations

Education and experience

  • High school diploma or GED 
  • Most warehouse associate positions train on the job, but some recommend prior experience

Required skills and qualifications

  • Strong organizational skills
  • Detail-oriented  
  • Solid communication skills 
  • Knowledge of inventory organization
  • Physical stamina and dexterity 
  • Ability to work well with a team

Preferred qualifications

  • Prior warehouse and logistics experience
  • Materials handling certifications relevant to the products in stock
  • Experience with warehouse equipment, including forklifts, pallet jacks, hand trucks.
  • Experience using computer-based inventory systems

Average salary and compensation

Warehouse associates are not typically salaried employees, rather hourly workers. The average hourly pay for a warehouse associate is $14.90 per hour. Warehouse workers are typically paid for overtime and can earn up to $5,000 extra a year. The pay might vary depending on the level of experience, education, and geographical location. 

LocationHourly rate lowHourly rate high
Phoenix, Arizona$14.85/hr$18.57/hr
Los Angeles, California$15.12/hr$19.58/hr
Denver, Colorado$14.81/hr$17.23/hr
Washington, DC$15.43/hr$19.43/hr
Miami, Florida$13.58/hr$16.57/hr
Orlando, Florida$13.31/hr$16.86/hr
Tampa, Florida$13.98/hr$15.81/hr
Atlanta, Georgia$13.31/hr$16.99/hr
Chicago, Illinois$14.05/hr$17.03/hr
Boston, Massachusetts$16.12/hr$19.95/hr
Minneapolis-St.Paul, Minnesota$15.26/hr$18.84/hr
New York City, New York$16.00/hr$24.83/hr
Philadelphia, Pennsylvania$14.01/hr$16.83/hr
Dallas, Texas$14.92/hr$17.53/hr
Houston, Texas$13.16/hr$16.54/hr
Seattle, Washington$15.53/hr$20.77/hr
National Average$14.76/hr$18.06/hr

Typical work environment

Warehouse associates work as part of a team in an environment that can be noisy and busy. They have to be alert at all times as they work around forklifts, heavy machinery, etc. Warehouse associates might have to wear protective clothing depending on the type of warehouse. They work in a wide range of warehouses, including retail, parcel and mail, food, transport, manufacturing, and automotive.

Warehouse associates need physical stamina to keep up with receiving and shipping goods and materials throughout the day to maintain targets. Warehouse associates might need to maintain technology such as self-operating cranes, and carriers that move goods fast and efficiently.

Typical hours

The typical hours for warehouse associates are 40 hours a week between Monday and Saturday. Warehouse associates might have to work overtime or night shifts.

Available certifications

Most warehouse associates are hired with no experience and trained on the job. No certifications are required, but it can be very useful to obtain relevant certification. 

  • OSHA Ten Hour Certification for General Industry and Health. This certification demonstrates that you possess the essential knowledge and skills necessary to thrive in a warehouse position. The course covers areas such as fall protection, fire prevention and protection, electrical, and machine guarding safety. 
  • OSHA Compliant Forklift Certification. The OSHA forklift certification ensures employers that you can safely and successfully operate a forklift. To earn the OSHA Compliant Forklift Certification, candidates must be 18 years of age, pass an online exam, and confirm that they have gained experience operating and driving a forklift per OSHA guidelines.   
  • Supply Chain Warehousing Certificate. This program was developed by the Association of Supply Chain Management and signifies advanced knowledge in warehousing and distribution. The program teaches distribution inventory management, product storage, packaging and shipment, and logistics sustainability.

Career path

Normally, you will need a high school diploma or a GED before applying for a warehouse associate position. Some employers might want you to have prior experience working in a warehouse or have experience using inventory software. Having a forklift driving certification might also be a prerequisite for some jobs.

Training for a warehouse associate generally occurs on the job. Associates can rise to leadership positions by being motivated, reliable, detail-oriented, displaying excellent problem-solving skills, and being good team players. Leadership opportunities include becoming a team leader, shift leader, logistics manager, facility supervisor, operations supervisor, and general manager.

US, Bureau of Labor Statistics’ job outlook

SOC Code: 53-7065

2020 Employment6,215,000
Projected Employment in 20226,621,500
Projected 2019-2029 Percentage Shift 7% increase
Projected 2019-2029 Numeric Shift406,500 Increase

Although a fully automated warehouse is still somewhere in the future, it might be closer than you think. In the meantime, more and more warehouse operations are becoming automated. Some examples include automated sorting processes, palette shuttling, and stacker cranes. Automated shuttle systems are allowing warehouses to increase storage density without losses in productivity and are on the way to replacing traditional forklifts as a way to move pallets to storage racks. Automated pallet shuttle systems can quickly, accurately, and efficiently store high volumes of varied merchandise and other products.

Utilizing robotics for picking, sorting, and packing is reducing shipping errors and requires only a handful of workers to service the machines. As technology advances, the use of robotics will continue to expand in modern warehouses.

Warehouse associates will have to shift their focus to keep up with the changes in the way warehouses are run and maintained. Instead of doing all the work themselves, they will need to be trained on how automated machinery in the warehouse works, how it is maintained, and how to repair the machinery.

Sample interview questions

  • Do you have experience working in warehouse shipping and receiving?
  • What do you feel are the most important responsibilities of a warehouse associate?
  • Do you have experience with pricing and labeling inventory?
  • Do you have experience operating heavy equipment, a forklift, and power tools?
  • Do you have experience using inventory software?
  • Do you prefer working independently or as part of a team?
  • Have you ever had to correct a problem with lost or stolen shipments? 
  • Have you ever made a mistake while you were on the job? How did you resolve it?
  • Describe a time when you disagreed with a supervisor. How did you handle it?
  • How do you determine the type of equipment to use when stacking and sorting large containers?
  • What is your process for observing safety policies and regulations?
  • Are you organized?
  • Are you able to perform with a high level of accuracy? 
  • How do you prioritize your work?
  • Are you comfortable working long hours while standing and lifting?
  • If you saw a team member intentionally commit a safety violation, what would you do?

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