ConciergeSample Job Descriptions, Salaries, and Interview Questions
A Concierge, also known as a guest relations manager or guest service worker, is responsible for taking care of a wide range of customer or guest needs. Typically, they work in the hospitality industry, although some work in high-end office buildings and apartment complexes. Their main purpose is to ensure guests have a pleasant experience and all their needs are taken care of. To be a concierge, excellent communication skills and customer service skills are necessary.
In the course of a day, a concierge might assist guests or tenants with dinner and tour reservations, arrange tickets to events, and coordinate transportation. Other duties include greeting guests, managing customer complaints, running errands for guests, and ensuring requests for housekeeping and/or maintenance are taken care of in a timely manner. Working knowledge of computers, good written and verbal communication skills, and a polite and friendly personality are essential. A concierge must also be able to multitask and have an excellent knowledge of local dining, attractions, and shopping.
Sample job description
Average salary and compensation
The average salary for a concierge is $34,000 in the United States. Salary will vary based on market and quality of hotel or report property.
Los Angeles, California
New York City, New York
Sample interview questions
How would you deal with a challenging guest? Can you give an example of a past experience?
What are the keys to success when interacting with guests?
Can you give an example of a time when you went above and beyond to deliver exceptional customer service?
What does discretion mean to you?
When are you allowed to say “no” to a guest’s request?
How would you help guests to spend their free time in the area? What would you recommend?
How would you respond to a guest who made a request that you didn’t know how to fulfill?
What are some popular local options for entertainment?
How would you enhance a guest’s experience when celebrating a special occasion, such as a child’s birthday or a wedding anniversary?
Describe a typical day at your current or previous job.
What is the most challenging aspect of being a concierge? How do you manage this?
How do you prioritize your work when responding to multiple requests simultaneously?
What is the most significant trait that makes you a good concierge?
What is the most difficult part of providing excellent customer service?
We match top professionals with great employers across the country. Your next career move or star employee is just around the corner. Review our career content and advice, browse our latest job openings, or email us your resume. We look forward to connecting with you soon!