Provider Operations SpecialistJob Description, Salary, Career Path, and Trends
Provider operations specialists work with insurance providers to resolve issues related to claims. This includes investigating and analyzing data, maintaining and updating contracts, and assisting insurance providers with questions they may have. They often must resolve customer complaints and should be able to maintain composure in stressful conditions. They enter provider information into the database and work to ensure that claims payments are accurate. They must adhere to all requirements, rules, and regulations. Good communication skills are essential as they work with a number of providers during the course of a day.
Provider operations specialists must have excellent customer service skills and phone etiquette when assisting internal and external customers with claims issues. Competency in working with computers and databases is a requirement. They should also have strong problem-solving skills. Provider operations specialists typically work in physician’s offices, hospitals, or other health care and wellness facilities.
Sample job description
We’re looking for a provider operations specialist! Our team at [Your Company Name] needs a new provider operations specialist to join our ranks. You will be responsible for communicating with clients and patients. You’ll be in charge of communicating with insurance providers and settling any claims which may be made. This means you will have to have a good head for data input. Daily operations for the ideal candidate will include field representatives in order to resolve any issues and solve any claims. The ideal candidate will have good problem-solving skills and be able to determine and fix any issues which may arise. This position is full-time with reasonable compensation. If this job as a provider operations specialist sounds like it fits you perfectly, please consider applying for the position.
Typical duties and responsibilities
Support the provider relations field reps to resolve claims and payment issues
Answer incoming telephone inquiries from providers and assist with the problem-resolution of issues
Analyze the root causes of operational and health services issues
Review and process incoming and outgoing paperwork, including directory updates, provider credentialing applications, contract maintenance forms, and other related forms
Provide office, project management, provider recruitment, and data analysis support
Assistance with special projects as assigned or directed
Education and experience
This position requires a high school diploma or GED; at least one year of experience in customer service or claims is preferred.
Required skills and qualifications
Adaptable in a fast-paced and changing environment
Strong time management skills
Excellent verbal and written communication skills
Create Excel pivot tables and v-lookups
3+ years experience working in healthcare
Strong written and verbal communication skills
Ability to de-escalate upset customers when their claims don’t go through
Knowledge of health insurance and common claims
Average salary and compensation
The average salary for a provider operations specialist is $49,950 in the United States. Position salary will vary based on experience, education, company size, industry, and market.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Typical work environment
Provider operations specialists will work in the healthcare and wellness fields. This can include a position in a hospital, a clinic, a consultation office, or other similar locations. This position will normally be a full-time position with paid benefits. Provider operations specialists are required to work with insurance companies and providers and resolve any disputes which may arise. A provider operation specialist may be required to handle uncomfortable confrontations and occasional interpersonal issues, which means that the provider operations specialist should have excellent communication and conflict resolving skills. Typical responsibilities may be assisting a field rep to resolve claims, answering phone calls and resolving issues, and assisting supervisors with any occasional tasks beyond the common tasks delegated to this position.
The typical work hours for a provider operations specialist can be from 9 AM to 5 PM, Monday through Friday, in an office setting.
Provider operations specialists often are not required to have certifications, though a certification can be useful when applying for a new position. Some common certifications may be:
Relevant Degree. Although the provider operations specialist field does not commonly have any certifications, having a relevant degree can be extremely beneficial to gain access to this field. This degree will be one pertaining to medical or insurance fields in order to provide the most benefit.
Certified Provider Operations Specialist. A certified provider operations specialist will be able to showcase their competency in the field of provider operations, which includes the basic level of competency required and any more advanced aspects which are certified. Having a certification in this field can be immensely useful to a provider operations specialist looking to amplify their experience.
The career path for a provider operations specialist starts by first obtaining a high school diploma or GED, as well as having a minimum of one year of experience in customer service or claims. This path often starts as an entry-level position but can have opportunities for ongoing advancement, based on experience and performance.
US, Bureau of Labor Statistics’ job outlook
SOC Code: 29-9098
Projected Employment in 2030
Projected 2020-2030 Percentage Shift
Projected 2020-2030 Numeric Shift
The health care industry is generally increasing in size year after year. More people are accessing health care services and making insurance claims for those services, which creates a growing need for provider operations specialists.
One reason for this is the aging population in the United States. Older people typically need more health care than young people. As the oversized baby-boom generation ages, the demand for health care services generally increases across the board.
Sample interview questions
What would you say your most beneficial skills are for the role of provider operations specialist?
What makes you beneficial for our team?
Would you say you have strong communication and trust-building skills?
Do you have any experience with claims?
Do you know the default setting and templates for forms and hospital claims?
Why do you want to work as a provider operations specialist here specifically?
What relevant certificates, if any, do you have for a position as a provider operations specialist?
How do you keep patient information confidential?
How familiar are you with HIPAA?
Provider Operations Specialist Jobs in Ashburn
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