Inside Sales Representative How to Hire, Salary Data, and Job Descriptions

Inside sales representatives support the sales staff by creating new sales opportunities by trying to understand the client’s needs and resolve any potential concerns they may have about the company. 

Inside sales representatives remain in the office making phone calls rather than going out and meeting with clients face-to-face. They’re primarily responsible for selling services and products to customers by cold calling or following up with potential leads. It is important for inside sales representatives to be good listeners and well-spoken to deliver quality customer service.

This job opportunity is perfect for anyone looking to become a sales professional by developing strong conflict management and resolution skills and increasing client engagement. People who succeed in this role will have opportunities to advance in other sales roles such as sales operations manager or director of sales.

Sample job description #1

Position summary:

Under general directives and with minimal supervision, research and analyze assigned market territory. Implement strategies and sales campaigns which cultivate sales leads and prospects. Responsibilities include lead generation, lead management, and outbound telemarketing. Responsibilities also include establishing appointments for outside sales representatives and achieving targeted revenue goals. This position will require expert management of a qualified set of prospects.

Primary duties and responsibilities:

  • Establish and maintain a high level of customer satisfaction and broker relationships. Ensure prospects and new customers are delighted with our service
  • Based on developed marketing plan; attract, record and manage leads passed from various internal and external sources
  • Participate in sales campaigns, via telemarketing, to meet assigned sales and pricing goals
  • Execute a plan to establish highly qualified sales call appointments for outside sales representatives at targeted accounts
  • Consistently meet or exceed weekly and monthly sales activity goals
  • Acquire working knowledge of appropriate local, State and Federal regulations relating to ABC Company and interpret for prospects

Minimum requirements:

  • Education: Bachelor’s degree in Business Administration or Sales and Marketing preferred
  • Years of Experience: At least 1 year of related experience. Telemarketing sales experience preferred

Knowledge, skills, and abilities:

  • Demonstrated organizational, oral, written, and listening skills
  • Proficient computer skills
  • Excellent selling and account management skills
  • Ability to communicate professionally with internal and external customers

Equipment and software used:

  • Usual office equipment including computer, phone, fax machine, copier, and calculator
  • MS Office including Word, Excel, and Outlook

Typical physical demands:

  • Ability to organize various office systems through adjusting, connecting, lifting, pulling, pushing, bending, or folding for the purpose of proper records development and/or management
  • Ability to use a computer and related devices, such as a keyboard or mouse or other related equipment, throughout the workday while seated at a desk or workstation
  • Possess speaking skills and hearing ability to interact with customers on the telephone

Preferred:

  • Bachelor’s degree in business administration, advertising, marketing, or related field
  • Solid Waste industry or ancillary experience

Sample job description #2

The Inside Sales Representative will help to drive the sales of ABC Company products with existing and new customers by responding in a timely manner to leads generated through incoming phone, email, web and live chat inquiries. The ideal candidate will effectively create and execute against outbound prospecting and sales campaigns, while working closely with Sales and Customer Service teams, as well as with end customers, resellers, and the entire service management group.

What you will do…

  • Respond in a timely manner to incoming phone, email, and web inquiries, and respond timely to leads generated by marketing, promotions, and sales executives to provide high-quality lead generation
  • Actively engage in lead generation through outbound calls, emails, prospecting, networking, and social media activity – pipeline creation should consistently meet or exceed quarterly targets
  • Act as primary point-of-contact for requests for information general follow-up activities
  • Maintain accurate records and information on all customer activities in Salesforce
  • Meet all minimum requirements for monthly, quarterly, and annual contact activity
  • Develop account profiles, mine, and identify key buying personas and report important account developments in a timely fashion
  • Remain knowledgeable and up-to-date on printer products and services and industry trends
  • Demonstrates commitment to ABC Company Core Values by leading, acting and behaving in a manner consistent with these values
  • Follows all company safety policies and procedures and attends all safety trainings related to the job
  • Other duties as assigned

Skills you must have…

Required:

  • Demonstrated customer service skills
  • An interest in Sales and 3D Printing Technology
  • A positive-can do attitude
  • Must be results driven and self-motivated

Preferred:

  • Inside sales experience in a business-to-business sales environment
  • Experience working with Salesforce
  • Bilingual is a plus

Sample job description #3

Who you are:

We are seeking an experienced salesperson to join our growing team. The qualified candidate will have excellent written and verbal communication skills and a strong desire to learn more about our business. The Inside Sales Rep is customer service oriented and an adept problem solver.

Qualifications:

  • The desire and the ability to help ABC Company “Set a Higher Standard” in the XYZ industry
  • 2-3+ years excellent Inside Sales & superior Customer Service experience
  • Dispatching experience highly preferred
  • Experience with automated scheduling software (Service Titan a plus)
  • The ability to work collaboratively on a team as well as independently run your desk and take ownership of duties
  • The ability to multitask while staying focused and having a heightened sense to detail
  • Excellent organizational skills
  • Must be able to pass a criminal background check

What you’ll do:

The Inside Sales Rep will answer phones and explain the benefits of hiring ABC Company as their XYZ provider. They will assist existing customers with questions and identify sales opportunities. They will seek out new customers and leads. The company expects to continue our double-digit growth through our exceptional service and acquisitions. This position is an exceptional opportunity for an ambitious professional wanting to help create a great company and turn customer inquiries into scheduled jobs and services.

The primary responsibilities include, but are not limited to:

  • Explain the benefits of using ABC Company to inquiring customers
  • Answer a large volume of incoming calls and manage appropriately
  • Provide outgoing call and email support for retained, new business, and incoming leads
  • Book jobs and schedule technicians strategically; support with dispatching
  • Prepare all paperwork for technicians and customers
  • Research property information
  • Greet employees and customers walking in the door
  • Order and manage office supplies as needed
  • Other administrative duties as assigned

Average salary and compensation

The average salary for an inside sales representative is $42,500 in the United States. While only base salaries are reflected here, commissions and bonuses may greatly increase total compensation. Additionally, salaries will vary based on experience, company size, industry, and geographic market.

LocationSalary LowSalary High
Phoenix, Arizona$42,250$57,150
Los Angeles, California$47,650$64,500
Denver, Colorado$39,750$53,750
Washington, DC$48,400$65,450
Miami, Florida$39,550$53,500
Orlando, Florida$36,450$49,350
Tampa, Florida$36,850$49,850
Atlanta, Georgia$38,650$52,250
Chicago, Illinois$44,400$60,100
Boston, Massachusetts$48,050$65,000
Minneapolis-St. Paul, Minnesota$38,300$51,800
New York City, New York$50,550$68,400
Philadelphia, Pennsylvania$41,150$55,700
Dallas, Texas$40,100$54,250
Houston, Texas$39,900$54,000
Seattle, Washington$46,250$62,550
National Average$36,150$48,850

Sample interview questions

  • Are you a go-getter?
  • What makes you a good sales representative?
  • Sell me this pen.
  • What is one example of a tough sale you have closed, and how did you go about closing it?
  • How would you go about building trust with a customer?
  • What is your closing rate?
  • Explain a time where you were able to get a customer to buy after resolving their objections.
  • Can you provide an example of a disagreement you have had with a team member and how you have resolved it?
  • Is your sales experience similar to our company’s product/service?
  • Do you have any relevant certifications or prior work experience?
  • Why do you want to work at [Your Company Name]?
  • How do you research prospects before a call or meeting with them?

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