DispatcherJob Description, Salary, Career Path, and Trends
Do you enjoy working a job where no two days are the same? Are you an expert problem solver and like working with people? A position as a dispatcher might be the detail-oriented role that’s right for you.
Dispatchers use their expertise to create delivery routes for professional drivers. Using mapping software, they plan routes and ensure drivers deliver and/or truckers pick up shipments on time. Dispatchers share routes electronically with drivers. Some of these positions work alongside fire, police and ambulance teams as well.
Dispatchers use GPS to know the location of drivers at all times. They are responsible for updating customers about delivery delays/changes, and advising drivers about upcoming issues. They will also ensure that drivers are aware of any changes in construction, weather, heavy traffic, and more.
Dispatchers need to have an understanding of the area that their customers and drivers operate. They build trust and relationships with their drivers and customers to manage delays and schedule changes easier.
Sample job description
[Your Company Name] is looking for an experienced dispatcher to help us. The ideal candidate will display the analytical and organizational skills necessary to receive, evaluate, and dispatch emergency and non-emergency calls for assistance. The individual also needs to utilize effective communication through excellent verbal and typing skills to maintain efficient operations and respond to potentially high-stress situations. You should exhibit technological competency to utilize complex telecommunications, alarms, and computer systems. As an ideal candidate, you have proven experience in the communications field.
Typical duties and responsibilities
Plan routes using mapping software and logistics programs
Serve as a liaison between drivers and customers
Monitor driver locations through the use of GPS and computer programs
Build relationships with both drivers and customers
Assess problems, weigh risks, consider options, and recommend solutions
Negotiate shipping schedules
Education and experience
High school diploma or GED required.
Three years of related experience in a communications/logistics role.
Required skills and qualifications
Exceptional written and verbal communication skills
Impeccable attention to detail
Proficiency using computer mapping and logistics programs
Ability to convey instructional information between drivers and customers
Excellent teamwork and organization skills
3 years working in the logistics or delivery industry
Experience working with mapping and logistics software
Average salary and compensation
The average salary for a dispatcher is $43,500 per year in the United States. Salary will vary based on the level of experience, industry, company size, and geographical location.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Typical work environment
Dispatchers work indoors and work near other people in a call center environment. They often are exposed to noise levels that can be distracting. They need to have a high level of social contact; working closely with customers, coworkers, drivers and coworkers. Many dispatchers are full-time employees in a company and may be required to work evenings, weekends, and holidays.
Dispatchers usually keep regular hours. They will occasionally be required to work evenings, weekends, and holidays (particularly if working in emergency services dispatching). Dispatchers should expect to sit in front of a telephone for extended periods of time.
The typical work hours for this position vary based on the needs of the industry and company they are working for. There are often regular shifts, from 8AM to 5PM, but there will also be night shifts and odd hours. Being flexible in your work schedule is important if you want to work in this industry.
Dispatchers work in a variety of industries. Some companies offer custom training programs as well. There are a few certifications available depending on the industry you’re working in. EMD certification is an emergency medical dispatcher. EFD certification is an emergency fire dispatcher. EPD certification is an emergency police dispatcher. Some states will require these specific certifications when working in emergency fields. Outside of these, there are not many certifications for other industries.
The journey to becoming a dispatcher begins with some entry level experience in a related field.
Students who aspire to become a dispatcher are encouraged to take courses in a relatable field, such as logistics and transportation.
US, Bureau of Labor Statistics’ job outlook
SOC Code: 27-3042
Projected Employment in 2030
Projected 2020-2030 Percentage Shift
Projected 2020-2030 Numeric Shift
There will be an increased need for dispatchers in all fields of work as more delivery drivers and truckers are on the road. Plus, there is always a need for emergency dispatchers due to natural disasters and more people getting sick. Becoming a dispatcher is a great way to serve your community and help other people.
Sample interview questions
What interests you about being a dispatcher in this particular industry?
How do you work under pressure?
What skills and qualities make a good dispatcher?
What software tools do you use on a daily basis?
How quickly can you learn to use a new computer program?
How do you respond to an angry customer/driver?
Describe a time when you were under pressure.
How would you rate your typing skills?
Where do you see yourself in 5 years?
How do you feel about constantly being on the phone?
What role did you play in your prior position?
Describe a time you worked closely with your coworkers to solve a problem.
Who else did you work with on this issue? What were their roles?
What are your salary expectations?
How do you imagine the typical workday of a dispatcher?
Are You Interested in Becoming a Dispatcher?
We will connect you to one of our headhunters or recruiters to see if you are a perfect fit for one of our job openings. If a job opening does not suit you, we will always keep you in mind as new positions open up. We have vast experience connecting professionals with some of the most well-known organizations in the country. Your next job or career path can be right around the corner. Check out our latest job openings and our blog for career advice.
We match top professionals with great employers across the country. Your next career move or star employee is just around the corner. Review our career content and advice, browse our latest job openings, or email us your resume. We look forward to connecting with you soon!