What is a Program Analyst?
A program analyst is responsible for analyzing, optimizing, and improving an organization’s computer systems, operations, initiatives, processes, and procedures. They evaluate program metrics and performance to identify system trends and opportunities for improvement. Program analysts present their findings to the appropriate level of management. They must have a deep understanding of information technology and excellent communication skills. Strong research and analytical skills are required, as is the ability to track, evaluate, and resolve issues related to program performance.
Program analysts need solid project management skills and should be good problem solvers. Advanced computer skills are essential, as is expert knowledge of databases and software systems. Program analysts should have excellent communication skills, interpersonal skills, and presentation skills. They may also provide support and training to relevant personnel.
Are you a job seeker?
of job openings and
Average Salary and Compensation
Program analyst salaries vary by experience, industry, organization size, and geography. To explore salary ranges by local market, please visit our sister site zengig.com.
The average U.S. salary for a Program Analyst is:
How to Hire a Program Analyst
Consider the following when hiring a program analyst:
- Recruiting: Do you have the internal resources and tools to source and recruit for this role successfully?
- Complexity: Do you need a senior professional, or will mid, or even junior-level skills suffice?
- Duration: Is this a one-time project, or an indefinite need?
- Management: Can you effectively direct the work effort?
- Urgency: Are there any deadlines associated with this need?
- Headcount: Do you have the budget and approval for an internal employee, or should you consider alternate options?
Answering these questions will help determine the best course of action for your current hiring need. Fortunately, various great options exist for every scenario, no matter how unique. When hiring a program analyst, we recommend the following options:
1. Use 4 Corner Resources (or another professional recruiting firm)
The heavy lifting is done for you when working with a top-tier staffing company like 4 Corner Resources. We source, screen, recruit, and deliver only the most qualified candidate(s), saving you significant time and effort throughout the hiring process while you remain focused on your core business. Understanding your needs and ensuring the right candidate for the position is the key to our success.
This is the best route to take when:
- You need to fill the position quickly
- You want access to a vast talent pool of high-quality, prescreened candidates
- You intend to hire on a temporary, contract, or contract-to-hire basis and direct the work activity
- You are hiring a direct employee but aren’t able to recruit effectively or efficiently with your internal staff
- You aren’t familiar with current salary rates, market trends, and available skill sets
2. Advertise your opening on a top job board
Your best option may be to advertise your opening on a proven job board. There are many widely used job sites out there that draw visits from qualified candidates. If you have someone internally who can dedicate the time and energy to sort through applications and screen individuals effectively, this can be a great choice.
We recommend using a job board when:
- Your internal recruiting team has the knowledge and experience to assess candidate qualifications
- You are hiring a direct employee and have time to manage the entire recruiting effort
- You have a process for receiving, screening, and tracking all resumes and applications
- You are prepared to respond to all applicants
There are many career sites out there. Here are the two we recommend for a program analyst opening:
LinkedIn is a social network for job seekers, professionals, and businesses. With this popular job site, you can enhance your brand and advertise your open position to a wide audience of motivated, qualified candidates. Job postings on LinkedIn are also extremely streamlined and user-friendly, making it even easier for candidates to apply. Additionally, applicants can use their LinkedIn profile instead of a resume to expedite the process.
CareerBuilder has been a trusted source for hiring since 1995. Reach 80+ million unique, diverse U.S. job seekers annually by posting your jobs through their talent acquisition channels. Through CareerBuilder, you can engage candidates and drive them into your sourcing pipeline. We recommend using CareerBuilder for hiring when you have the internal resources and processes to review, screen, and reply to all applicants.
3. Leverage your internal resources
You can utilize your own website, social media, and employees to assist in your search for top candidates.
A company website posting should be the first step in notifying prospective candidates that you are hiring. Social media can also be a powerful tool for spreading the word about your new opening. As far as exposure is concerned, this option can be as good as some job boards when you have a large enough following across various platforms, like LinkedIn, Instagram, Facebook, TikTok, and Twitter.
Current employees are every organization’s greatest asset. Encourage your internal team to promote job openings to their network by offering cash and other incentives.
We recommend these options when:
- Your brand has great name recognition
- You can consistently monitor and respond to candidate activity through your website and social media accounts
- You have a process in place to quickly and broadly communicate job openings and requirements
- You have an effective employee referral program in place
If you aren’t sure which path is best, schedule a discovery call today with our seasoned recruiting professionals. The 4 Corner team is on standby to help you find the best option for your unique hiring need.
Sample Job Descriptions
- Assist management in developing performance metrics
- Identify trends, atypical situations, or other issues that may require special consideration or procedures
- Manage multiple conflicting priorities while supporting the various process owners
- Ensure the adherence to federal regulations for payments of specific program components, including program rules, eligibility designations, and FCC orders
- Conduct audit research
- Assist Senior Manager(s), Director(s), and others in various projects, as needed
- Other specific duties as assigned
- Possess Bachelor’s degree from an accredited institution in a related field
- 3 to 4 years of working in a professional environment as an Analyst or similar position
- Experience working in the telecommunications industry, performing audit response functions, and/or leveraging financial systems
- Be proactive and highly organized, with strong attention to detail and follow through with the ability to handle multiple, complex tasks, and establish priorities
- Capacity to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary
- Excellent analytical and proven problem-solving skills
- Analyze and interpret program data to identify any risks, issues, solutions, and recommendations
- Demonstrate strong interpersonal skills and have strong verbal and written communication skills
- The ability to identify and implement continuous process improvement
- Proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio)
As a Program Analyst, you will support the team with compelling visualizations to better understand needs, goals, and objectives. The ideal candidate has some experience in fast-paced complex environments like the automotive industry.
- Create reports and data visualizations to make recommendations to leadership
- Manage data analytics to understand the scope, schedule, cost, and quality
- Monitor project schedule compliance levels, identify gaps, and assess project risks
- Open issues tracking and follow up with issue owners
- Identify and communicate potential roadblocks. Work with the Program Manager to eliminate roadblocks
- Coordinate with internal stakeholders to identify data required and inform of missing data needed to complete projects
- Provide planning support for programs including scheduling, budgeting, and performance monitoring
- Gather and analyze information to develop regular program status reports
- Assist in developing and implementing AME program management procedures, processes, and systems
- Develop and maintain the document control system including maintenance of project files, quality assurance, communication, and automation
- Ensure document review and approval occur in a timely manner as dictated by program management
- Bachelor’s degree in Engineering – Industrial or Systems preferred
- Strong programming skills with Python, C#, or Java
- Excellent Microsoft Power BI & Microsoft Excel capability (Macros, complex queries, etc.)
- Excellent organizational, administrative, prioritization, and communication abilities with good follow-up skills and attention to detail is a must
- Must be self-motivated with a desire to continuously improve, learn, and provide creative solutions
- Effective problem solver with knowledge and experience utilizing a structured problem-solving methodology
- Project launch experience from initial concept to final production
The Program Analyst will focus on evaluating the efficiency, effectiveness, and ROI of learning initiatives targeted at improving associate performance and career readiness.
- Utilize a credible Learning Model to measure the effectiveness of L&D training courses, workshops, and initiatives
- Contribute data that supports the development of functional and organizational content, practices, and objectives to achieve learning and development goals
- Apply CNO and L&D policies and procedures during the evaluation and reporting process
- Develop and implement solutions to collect and analyze data
- Analyze responses to prompts to achieve a secure, valid, reliable determination of the impact of learning and return on investment
- Analyze learning issues using data from internal and external resources to provide insight to decision-makers
- Apply subject matter expertise and experience to evaluate course, workshop, and program impact
- Recognize and interpret trends and patterns in datasets to locate influences
- Prototype and personalize robust feedback that supports accurate reporting
- Other duties as assigned
Required education, skills, and experience
- Bachelor’s Degree in Adult Education, Business, Strategy, Analysis, or another related field
- Experience in evaluating learning effectiveness utilizing a credible learning model (Ex. Kirkpatrick, Phillips, Six Sigma)
- Demonstrated ability to be well-connected with a team and any applicable cross-functional groups
- Solid communication skills in written and verbal form with the ability to connect effectively with all stakeholders
- Knowledge of the functions and challenges of Adult Learning
- Proven ability to collect and analyze information
- Investigate appropriate resources and involve partners when appropriate
- Proficient in Microsoft – Word, Excel, Outlook, PowerPoint, Teams, and One Drive
- Ten plus (10) years of full-time work experience in training, analysis, or evaluation
- Master’s Degree in Adult Education, Business, Strategy, Analysis, or another related field
- Outstanding communication skills (both written & verbal) with the ability to connect effectively with all stakeholders
- Experience with the functions and challenges of Adult Learning
Sample Interview Questions
- What are the roles and responsibilities of a program analyst?
- What steps do you follow when evaluating new programs or systems?
- Can you describe a time when you had to resolve a critical operational or program issue?
- How do you handle uncooperative employees?
- How would you characterize your management style?
- What tools and techniques do you utilize as a program analyst?
- Can you share a time when you implemented a new technology?
- Can you give an example of when you successfully coordinated a project with a cross-functional team?
- How do you prepare, organize, and prioritize your work?
- Share a time when you thought outside the box.
- What is the most difficult project you worked on?
- How do you stay up to date on new technologies?
- What are some of your best practices to ensure that you perform good, accurate, and informative data analysis?
- What are the characteristics of a good data model?
- Can you give an example of when you analyzed information and evaluated results to choose the best solution to a problem?
- What is an effective approach to working with a large amount of data?
- Can you tell us of a time when you gathered information from multiple sources and how you determined which information was more relevant?
- What factors do you consider in determining the feasibility of designs within time and cost constraints?