SchedulerJob Description, Salary, Career Path, and Trends

Schedulers help keep medical offices and health-care facilities running smoothly. Their key responsibilities include answering phones, greeting patients, and scheduling appointments. Schedulers are often the “face” and “voice” patients encounter first. Candidates need to have excellent communication and computer skills and keen attention to detail. 

Sample job description #1

Responsible for coordinating the day-to-day scheduling activities of a company operation. Maintain and expedite accurate schedules to appropriate departments. Communicate with production department, installers, and customers as necessary for scheduling dates.

Primary tasks and responsibilities

  • Coordinates production schedules with vendors, sub-contractors, and customers to establish installation timelines
  • Communicates installation date schedules to internal departments as appropriate to ensure product is delivered by established deadline
  • Interacts with external customers, vendors, and internal staff to obtain information needed to facilitate work planning, scheduling prioritization, resolution of technical issues, incorporating changes, and identification of other special requirements
  • Coordinates flow and work orders according to quality control inspections, schedule, and customer requests
  • Communicates with customer regarding scheduling, status, and technical issues
  • Maintains accurate records of all trades
  • Utilizes computerized system for tracking, information gathering, and/or troubleshooting

Education and experience

  • Must be at least eighteen years of age
  • Must pass work eligibility requirements
  • HS Diploma or GED required
  • 0-2 years of experience in area of responsibility
  • Experience using Microsoft Office Suite, Specifically Excel
  • Preferred: Material resource planning and/or production control experience with Systems Applications Processes (SAP)
  • Preferred: Experience in processes of warehouse operations and distribution programs

Physical demands

  • While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
  • Specific vision abilities required by this job include close vision requirements due to computer work
  • Light to moderate lifting is required

Sample job description #2

If your dream job is heavy on mail merging, pivot tables, and presentation design, this could be the scheduler job for you!

Your responsibilities in this role

  • Back various projects for other employees
  • Navigate through word processing, filing, and faxing
  • Receive and direct visitors
  • Appointment scheduling
  • Handle telephone calls

Requirements

  • At least 1 year of Administrative Assistant experience preferred
  • Strong communication and social skills and able to receive criticism well
  • Proficiency with diverse computer applications and experience with contract database systems
  • Ability to use the internet for research
  • Deep understanding of Microsoft Word
  • Expertise in Microsoft Excel
  • Dispatching experience

Sample job description #3

Role summary

  • In all of our centers, the first point of verbal contact for our patients is the Scheduler. As first impressions are lasting, it is imperative that our personnel portray patience, understanding, professionalism, compassion, and accuracy.

Your key responsibilities

  • Completes initial registration information of new patients following established policies and procedures
  • Process referrals before scheduling new appointments
  • Verifies coverage under eligibility
  • Evaluate physician schedules to organize appointments
  • Monitors automatic call reminder system; making sure that cancellations are identified and reconciled with the schedule
  • Updates any changes of patient’s information in computer database and scans updated paperwork into Electronic Health Record (EHR) including documenting phone notes when appropriate
  • Navigate through a patient’s chart in the EHR to locate appropriate information
  • Verifies pharmacy information and other clinical information related to a patient’s visit
  • Documents notes in computer when appropriate
  • Other duties as assigned by supervisor

Minimum qualifications

  • High school graduate or equivalent
  • Excellent organizational and interpersonal skills
  • Superior Telephone, computer, and typing skills
  • Medical system experience & MS Office experience preferred
  • One plus year(s) experience in a medical office setting required
  • Ability to sit, stand, and communicate to patients and staff

Average salary and compensation

The average salary for a scheduler is $38,500 in the United States. Position salary will vary based on experience, education, company size, industry, and market.

LocationSalary LowSalary High
Phoenix, Arizona$38,300$51,800
Los Angeles, California$43,200$58,450
Denver, Colorado$36,000$48,700
Washington, DC$43,850$59,350
Miami, Florida$35,850$48,500
Orlando, Florida$33,050$44,700
Tampa, Florida$33,400$45,150
Atlanta, Georgia$35,000$47,350
Chicago, Illinois$40,250$54,450
Boston, Massachusetts$43,500$58,900
Minneapolis-St. Paul, Minnesota$34,700$46,950
New York City, New York$45,800$62,000
Philadelphia, Pennsylvania$37,300$50,450
Dallas, Texas$36,350$49,150
Houston, Texas$36,000$48,700
Seattle, Washington$41,900$56,650
National Average$32,750$44,300

Sample interview questions

  • How would you go about resolving a conflicting schedule with multiple patients?
  • If there was a scheduling error, how would you resolve this and successfully communicate the issue to the affected parties?
  • How well would you handle a busy scheduling day, and what methods would you use to ensure that you scheduled all appointments accurately?
  • Do you have good etiquette when conversing with clients over the phone or in person?
  • How would you go about inputting relevant schedule data into the system?
  • Do you have any relevant certifications which will prove beneficial in this position?
  • How would you go about handling a displeased client who believes you scheduled them incorrectly?

Scheduler Jobs in Ashburn

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