What Does a Scheduler Do?
Schedulers help keep medical offices and healthcare facilities running smoothly. Their key responsibilities include answering phones, greeting patients, and scheduling appointments. Schedulers are often the “face” and “voice” patients encounter first. Candidates need to have excellent communication and computer skills and keen attention to detail.
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National Average Salary
Scheduler salaries vary by experience, industry, organization size, and geography. To explore salary ranges by local market, please visit our sister site zengig.com.
The average U.S. salary for a Scheduler is:
Scheduler Job Descriptions
Responsible for coordinating the day-to-day scheduling activities of a company operation. Maintain and expedite accurate schedules to appropriate departments. Communicate with production department, installers, and customers as necessary for scheduling dates.
Primary tasks and responsibilities
- Coordinates production schedules with vendors, sub-contractors, and customers to establish installation timelines
- Communicates installation date schedules to internal departments as appropriate to ensure product is delivered by established deadline
- Interacts with external customers, vendors, and internal staff to obtain information needed to facilitate work planning, scheduling prioritization, resolution of technical issues, incorporating changes, and identification of other special requirements
- Coordinates flow and work orders according to quality control inspections, schedule, and customer requests
- Communicates with customer regarding scheduling, status, and technical issues
- Maintains accurate records of all trades
- Utilizes computerized system for tracking, information gathering, and/or troubleshooting
Education and experience
- Must be at least eighteen years of age
- Must pass work eligibility requirements
- HS Diploma or GED required
- 0-2 years of experience in area of responsibility
- Experience using Microsoft Office Suite, Specifically Excel
- Preferred: Material resource planning and/or production control experience with Systems Applications Processes (SAP)
- Preferred: Experience in processes of warehouse operations and distribution programs
- While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to install computer equipment
- Specific vision abilities required by this job include close vision requirements due to computer work
- Light to moderate lifting is required
If your dream job is heavy on mail merging, pivot tables, and presentation design, this could be the scheduler job for you!
Your responsibilities in this role
- Back various projects for other employees
- Navigate through word processing, filing, and faxing
- Receive and direct visitors
- Appointment scheduling
- Handle telephone calls
- At least 1 year of Administrative Assistant experience preferred
- Strong communication and social skills and able to receive criticism well
- Proficiency with diverse computer applications and experience with contract database systems
- Ability to use the internet for research
- Deep understanding of Microsoft Word
- Expertise in Microsoft Excel
- Dispatching experience
In all of our centers, the first point of verbal contact for our patients is the Scheduler. As first impressions are lasting, our personnel must portray patience, understanding, professionalism, compassion, and accuracy.
Your key responsibilities
- Completes initial registration information of new patients following established policies and procedures
- Process referrals before scheduling new appointments
- Verifies coverage under eligibility
- Evaluate physician schedules to organize appointments
- Monitors automatic call reminder system; making sure that cancellations are identified and reconciled with the schedule
- Updates any changes of patient’s information in computer database and scans updated paperwork into Electronic Health Record (EHR) including documenting phone notes when appropriate
- Navigate through a patient’s chart in the EHR to locate appropriate information
- Verifies pharmacy information and other clinical information related to a patient’s visit
- Documents notes in computer when appropriate
- Other duties as assigned by supervisor
- High school graduate or equivalent
- Excellent organizational and interpersonal skills
- Superior Telephone, computer, and typing skills
- Medical system experience & MS Office experience preferred
- One plus year(s) experience in a medical office setting required
- Ability to sit, stand, and communicate to patients and staff
How to Hire a Scheduler
Consider the following when hiring a scheduler:
- Recruiting: Do you have the internal resources and tools to source and recruit for this role successfully?
- Complexity: Do you need a senior professional, or will mid, or even junior-level skills suffice?
- Duration: Is this a one-time project, or an indefinite need?
- Management: Can you effectively direct the work effort?
- Urgency: Are there any deadlines associated with this need?
- Headcount: Do you have the budget and approval for an internal employee, or should you consider alternate options?
Answering these questions will help determine the best course of action for your current hiring need. Fortunately, various great options exist for every scenario, no matter how unique. We recommend the following options when hiring a scheduler:
1. Use 4 Corner Resources (or another professional recruiting firm)
The heavy lifting is done for you when working with a top-tier staffing company like 4 Corner Resources. We source, screen, recruit, and deliver only the most qualified candidate(s), saving you significant time and effort throughout the hiring process while you remain focused on your core business. Understanding your needs and ensuring the right candidate for the position is the key to our success.
This is the best route to take when:
- You need to fill the position quickly
- You want access to a vast talent pool of high-quality, prescreened candidates
- Your position is suited for temporary hiring services, contract staffing, or contract-to-hire recruiting, and you intend to direct the work activity.
- You are hiring an employee as a direct placement but aren’t able to recruit effectively or efficiently with your internal staff.
- You aren’t familiar with current salary rates, market trends, and available skill sets
2. Advertise your opening on a top job board
Your best option may be to advertise your opening on a proven job board. There are many widely used job sites out there that draw visits from qualified candidates. If you have someone internally who can dedicate the time and energy to sort through applications and screen individuals effectively, this can be a great choice.
We recommend using a job board when:
- Your internal recruiting team has the knowledge and experience to assess candidate qualifications
- You are hiring a direct employee and have time to manage the entire recruiting effort
- You have a process for receiving, screening, and tracking all resumes and applications
- You are prepared to respond to all applicants
There are many career sites out there. Here are the two we recommend for a scheduler opening:
LinkedIn is a social network for job seekers, professionals, and businesses. With this popular job site, you can enhance your brand and advertise your open position to a wide audience of motivated, qualified candidates. Job postings on LinkedIn are also extremely streamlined and user-friendly, making it even easier for candidates to apply. Additionally, applicants can use their LinkedIn profile instead of a resume to expedite the process.
CareerBuilder has been a trusted source for hiring since 1995. Reach 80+ million unique, diverse U.S. job seekers annually by posting your jobs through their talent acquisition channels. Through CareerBuilder, you can engage candidates and drive them into your sourcing pipeline. We recommend using CareerBuilder for hiring when you have the internal resources and processes to review, screen, and reply to all applicants.
3. Leverage your internal resources
You can utilize your own website, social media, and employees to assist in your search for top candidates.
A company website posting should be the first step in notifying prospective candidates that you are hiring. Social media can also be a powerful tool for spreading the word about your new opening. As far as exposure is concerned, this option can be as good as some job boards when you have a large enough following across various platforms, like LinkedIn, Instagram, Facebook, TikTok, and Twitter.
Current employees are every organization’s greatest asset. Encourage your internal team to promote job openings to their network by offering cash and other incentives.
We recommend these options when:
- Your brand has great name recognition
- You can consistently monitor and respond to candidate activity through your website and social media accounts
- You have a process in place to quickly and broadly communicate job openings and requirements
- You have an effective employee referral program in place
If you aren’t sure which path is best, schedule a discovery call today with our seasoned recruiting professionals. The 4 Corner team is on standby to help you find the best option for your unique hiring need.
Sample Interview Questions
- How would you go about resolving a conflicting schedule with multiple patients?
- If there was a scheduling error, how would you resolve this and successfully communicate the issue to the affected parties?
- How well would you handle a busy scheduling day, and what methods would you use to ensure that you scheduled all appointments accurately?
- Do you have good etiquette when conversing with clients over the phone or in person?
- How would you go about inputting relevant schedule data into the system?
- Do you have any relevant certifications which will prove beneficial in this position?
- How would you go about handling a displeased client who believes you scheduled them incorrectly?