Telecommunications Engineer How to Hire, Salary Data, and Job Descriptions
Telecommunications are the backbone of every major business operation on the planet. All that hardware and software needs to be upgraded, optimized, repaired, and troubleshooted by someone. Companies need experts to install phones, routers, run network cables, and set up servers.
Telecom engineers are a vital component of the telecom industry. They are responsible for the design and implementation of communication systems and analyze and test current systems to ensure they meet current requirements or for future-proofing. Additionally, they resolve client issues and work to resolve any system errors, and help provide remote resolution to issues.
These engineers will typically have excellent attention to detail and problem-solving skills. They’ll possess strong calculation and math skills, alongside solid interpersonal skills in environments where they’ll be discussing a variety of topics with a variety of people.
Sample job description #1
The Telecommunications Engineer expert will provide guidance in the initial high-level solution design of multiple voice/data networks from a technology perspective. They will assist with the translation of business requirements into technical requirements, taking into account the existing infrastructure and the need to integrate new and existing technologies. Ensure that a scalable, flexible enterprise voice or data solution is developed that will meet the complex needs of the business.
Day to day activities include telecom/data provisioning, performance tuning, adding networks and links, scripting for automating of tasks, assigning ports, error tracking, data movement, software configurations, product evaluation, and addressing interoperability issues. The position also works as part of a cross-functional team that deals with the full spectrum of technology and will fulfill the role of third level support for telecom network technologies, providing training and direction to other technical staff that perform the bulk of the first and second level support tasks.
Plans and coordinates the future state of the Enterprise Telecom/Data networks for ABC Company information management. Designs network solutions that meet the information system vision and strategy of the organization; plans, prioritizes, and manages projects, service requests, and routine assignments
Analyzes Voice/Data network configurations for critical corporate resources; develops plans and recommendations to improve the performance and efficiency of the telecom network; addresses all aspects including hardware, software, outside services, etc. and prevents unplanned disruptions of critical systems
Integrates system components, subsystems, facilities and services into the existing technical systems environment; assess impact on other systems, and works with other IM associates to ensure a positive impact; installs, configures, and verifies the operation of system components; maintains or improves integration and operation of systems relative to the overall environment; leads or participates as team member in cross-system projects
Designs, implements, and oversees a proactive process to collect and report data and statistics on the telecom internetworking environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release using vendor-supplied updates and patches; performs research and testing to verify impact of installing all updates; coordinates vendor support and ensures relationship is never jeopardized; monitors performance of all assigned systems, responds to reports of slow or erratic performance; control of all aspects of the network; provides training to IM associates and clients as needed
Maintains in-depth knowledge and current certification in data/voice technologies including but not limited to vendor certifications
Performs other duties as assigned
Bachelor’s degree in Computer Science, Engineering, Math or related field or equivalent experience (8 years) required
Extensive technical knowledge of Voice/Data Networks to include:
Experience designing and implementing converged networks which should include the following: IP, ATM, Frame Relay, Gigabit Ethernet, VoIP, and Wireless-based technology
Knowledge of traditional and IP products as well as services include telephone systems (Avaya, Cisco), voice mail systems (Octel, Unity), AVAYA call routiong systems, and data communication’s hardware
Knowledge of Data Communications concepts and IP Networking
Assist in documentation and tracking all Telco network services including Telecom Expense & Inventory Management and all associated functions/processes.
Experience with one or more of the following models is desired:
WAN Networks: T1, DS3, OC3, ATM,Frame Relay, GB Ethernet
Avaya PBX Enterprise Voice Systems – with Call Accounting/Manager
One or more of the following certifications required:
Telco (Avaya/Cisco) Certified Voice and Data Professional
Cisco CCIE, CCNP, CCDP, CCNA, CCVP, CCSP, CISSP
Knowledge of local and wide area networking on multiple platforms: Windows, Novell, Unix, Linux, and VMware; network protocols and routing; network, server, and host operating systems; IP networking, internet, and intranet technologies; email, groupware, office automation, and collaboration technologies; voice and/or data communications; voice and/or data networking; Windows desktop OS; server hardware, software, and administration.
A total of eight (8) years of experience in large corporate systems environment with a wide variety of Information Management systems, networks and technologies required
Minimum of (5) years of experience in telecom network engineering, design, implementation and support of large scale Voice and Data Systems/Networks
Prior experience in a health care systems environment is a plus
Sample job description #2
The Telecommunications Engineer is a key member of the ABC Company Telecommunications team. This position must handle multiple assignments in a rapidly changing, fast paced environment with frequent direct interactions with senior management. This position supports multiple departments in various capacities.
Responsibilities include, but are not limited to:
Provide technical support to IT department
Perform technical evaluations of systems and projects
Address, propose, design software solutions to address complex business needs
Prepare technical and procedural documentation required
Provide technical guidance and support to colleagues
Review coding, testing, and documentation of software
Apply modern principles, methods, and tools to business initiatives and capabilities
Optimize systems in compliance with the required performance
Minimum of 5 years experience in a hands-on Telecommunications Systems Administration
Must have technical knowledge and aptitude in the following areas: VoIP, SIP, digital and analog trunking, LAN, and WAN topology
Must have both hardware and software support experience
Must have strong written and verbal communication skills
Must demonstrate ability to collaborate and contribute as a strong team member, build solid relationships with team members; proactively seek guidance, clarification, and feedback
Experience with Jira, Genesys, Call Centers, and databases a plus
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one
Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Mathematics — Using mathematics to solve problems
Speaking — Talking to others to convey information effectively
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways
Travel if required for duties
Keying/typing, sitting, standing, walking, lifting, reaching, and bending
Constant mental, visual and auditory attention; the flow of work requires focused, detailed attention, and keying at a computer monitor
Sample job description #3
As a Telecommunications Engineer in our Electric Grid Infrastructure Services business unit you will:
Engage in fast-paced utility client projects to plan, engineer, and design communications solutions to address operational requirements and emerging trends including Smart Grid, Distribution Automation, and Smart Metering
Perform radio path studies including path profiles, propagation analysis, link power budgets, coverage studies
Recommend, coordinate, and assist in licensing and permitting efforts
Develop network architecture designs based on TDM, SONET, IP/MPLS, and other relevant standards
Prepare network and channel diagrams and perform timing studies
Design fail safe systems with path and equipment redundancies and diversity to serve mission-critical operations with extreme reliability
Ensure strict adherence to NERC standards for Critical Infrastructure Protection (CIP)
Stage, configure, and test integrated systems designs, for interoperability and performance consistent with predictive models in our Protection, Automation and Telecommunication Laboratory
Specify requirements and provide cost estimates for ancillary support systems including radio towers, outside (fiber) cable plant (typically OPGW & ADSS), DC power, grounding, fiber splice cases and distribution panels, shelters and outdoor enclosures, etc.
Coordinate and provide guidance to other engineers, project managers, client personnel, and suppliers to ensure a complete and timely design
Develop your career via peer-learning through sharing of knowledge with other experienced engineers by way of ABC Company’s systems of process and associated “Communities of Practice.”
Provide guidance as a mentor in the development of less experienced engineers
There is the potential for you to travel to client and vendor offices as needed
Essential skills and experience
Bachelor’s degree in Electrical, Electronic, Telecommunications, or Computer Systems Engineering
Telecommunications project or systems engineering experience in radio, fiber optics and/or network engineering
Familiar with time-division multiplexing (TDM) hierarchy, digital cross-connect switches, channel banks, SONET, IP, ethernet and serial interfaces, wiring/cabling methods, DC power systems, radio towers, electrical substations, link power budgets, path profiles
Proficiency with MS Office applications
Ability & willingness to travel up to 30%
Valued but not required skills and experience
Professional Engineering (P.E.) License
Master of Science degree in Electrical, Electronic, Telecommunications, or Computer Systems Engineering
Experience using radio propagation modeling tools such as EDX Signal Pro and Pathloss
Electric utility systems experience, knowledgeable regarding System Protection, ECS/EMS/SCADA/DA, and AMI/AMR
Well versed in use of MS Project and Visio
Project Management Professional (PMP)
Familiar with NERC Critical Infrastructure Protection (CIP) standards & Cyber-Security
Network design credentials, applied knowledge of IP/MPLS
Average salary and compensation
The average salary for a telecommunications engineer is $86,700 per year in the United States, with a potential for cash bonuses per year. Salary may depend on the level of experience, education, and geographical location.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
Have you ever applied new technology to a company? How did it improve?
How would you organize, plan, and prioritize your work?
Give men an example of a time you solved a problem with outside the box thinking.
Would you consider data analytics a strength of yours?
When was the last time you went above and beyond? What was the result?
Can you describe a time you monitored a problem? What did you do to resolve it?
How do you approach large amounts of data that need to be organized?
Do you have any programming skills?
Would you rather optimize a system or repair it periodically?
Would you consider yourself good at walking someone else through a problem to a solution?
Can you describe a time you had to deal with a frustrated customer or client? What was the outcome?
Can you explain VoIP?
Can you describe a time that your observance and attention to detail saved time and trouble?
How do you keep up with changes in technology in this field?
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