Pharmacy ManagerJob Description, Salary, Career Path, and Trends
Pharmacy managers oversee the daily business operations of a pharmacy, including dispensing prescription medication, controlling inventory, ordering equipment and supplies, and managing pharmacy personnel. Pharmacy managers should have an in-depth knowledge of the uses and possible side effects of medications, excellent attention to detail, exceptional customer service skills, and strong organization skills. They should also have managerial experience in a pharmacy, a deep understanding of controlled substances and prescription drugs, and outstanding communication skills in managing staff and advising customers.
Sample job description #1
Responsible for leading, directing, and managing Pharmacists and Pharmacy Operations Manager performance and ensuring team member engagement. Ensures the professional growth and development of Pharmacists and Pharmacy Operations Manager
Responsible for driving overall compliance and business results of the pharmacy across operations, quality, clinical outcomes, and growth
Ensures proper pharmacy practice including but not limited to monitoring/evaluating/implementing prescription drug orders, dispensing prescription drug and device orders, educating patients on the proper use or delivery of medication, providing immunizations, completing drug regimen reviews, providing patient counseling, and medication therapy management. Responsible for compounding and labeling of drugs and devices and proper and safe storage of drugs and devices
Acts as a full-time pharmacist in their home store
Job responsibilities and tasks
Responsible for fulfilling Pharmacist-in-Charge (PIC) requirements, upholding the board of pharmacy, state, and federal law,ensuring all pharmacy personnel complies with all requirements of federal and state pharmacy and drug laws, rules, and regulations and providing direction and supervision of Pharmacy Operations Manager, pharmacy technicians, interns, and pharmacists.
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner, and answers questions to ensure a positive patient experience
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience. Monitors customer service provided by team members and offers reminders, training, encouragement, and develops plans for improvement
Develops strong relationships with customers by anticipating customer needs and proactively offering services. Enhances customer experience by increasing focus on healthcare services to improving health outcomes and quality of life
Sample job description #2
What you get to do every day
Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve patient issues and ensure timely resolution.
Enhance patient satisfaction by leading investigations to determine root cause, establish preventive measures, and provide after action reports
Lead the pharmacy team which involves:
Conducting training for new Pharmacists
Communicating, delivering and enforcing all corrective action
Administering employee performance reviews
Assist in the hiring process of new team members
Perform staff level pharmacist duties as required
Collaborate across the organization in the development of processes and best practices for pharmacy operations
Maintain patient confidentiality and HIPAA compliance
Report any misconduct, suspicious or unethical activities to the Compliance Officer
Ensure ongoing compliance with all laws and regulations; ensure that the pharmacy meets or exceeds accreditation standards; and implement “best practices” in all pharmacy activities
Lead the pharmacy’s performance improvement program as requested by the Performance Improvement Coordinator
Participating in departmental continuous improvement efforts, leading projects, engaging and communicating cross-functionally with other teams to improve our internal systems
Creating and implementing an onboarding and training program for new technician and pharmacist hires
What you bring to the role
Doctor of Pharmacy Degree (PharmD) accredited by the accreditation council for pharmacy education
Current, unrestricted pharmacist license in (State)
Willing to be licensed in multiple states
At least 6-10 years of recent retail/mail-order pharmacy experience, including at least 4+ years experience as PIC (required) in a high volume setting
Advance knowledge of protocols regulating the safe storage of prescription drugs and controlled substances
Adaptable, flexible and thrive in dynamic, fast-paced, and high growth environments
Excellent written and verbal communication skills
High-level proficiency in Microsoft Office including Excel, Word, Outlook, etc
Experience and/or certification in project management
Strong interpersonal, teamwork and leadership skills with all levels of the pharmacy team
Self-motivated to independently manage time effectively and prioritize tasks for self along with pharmacy staff
Sample job description #3
The primary purpose of this position is to assist customers with their health care needs by filling prescriptions, providing clinical services and excellent customer service while supervising Pharmacy associates. Frequent independent judgments are essential. All duties described in this document are to be performed in keeping with the core values and service attributes consistent with the company brand and strategy.
The associate is responsible for the functions below, in addition to other duties as assigned:
Ensure the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and Final Quality Assurance, applicable to state and federal Board of Pharmacy regulations
Build profitable business and script growth through recommended clinical programs including appropriate immunization and when available MTM (Medication Therapy Management), DCS (Diabetes Care Specialist), and all ongoing other programs as identified
Provide excellent customer service by assisting customers with medical-related issues and providing healthcare counseling
Supervise the work completed by support staff while on duty
Assist with training, coaching, and managing the pharmacy associates and assume management responsibility over the entire pharmacy as needed
Maintain appropriate security of the Pharmacy department
Comply with HIPAA and all other applicable federal and state laws and regulations
Handle and resolve customer issues, complaints, and questions to build customer trust and loyalty
Interact with physicians and utilize reference material to gain information on customers and prescriptions and to resolve any issues that arise
Assist with maintaining the Pharmacy department by keeping it clean and in order
Prioritize Pharmacy Department tasks and follow through to ensure all tasks are completed in a timely manner. Including, but not limited to, cycle counts, inventory management and will-calls to customers
Experience and skills
Ability to work a flexible schedule to meet the needs of the business
Education, license, and certifications
Bachelor’s degree (BS/BA) in Pharmacy or Doctoral degree (PHARM.D.
Immunization Certification through an accredited organization (i.e. APhA)
Active Pharmacist license in good standing in the state for which you are applying
The above information represents a summary of the functions and requirements of this position. Additional details are available on the full job description
Average salary and compensation
The average salary for a pharmacy manager is $132,500 in the United States. Position salary will vary based on experience, education, company size, industry, and market.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
How would you handle a rude, impatient, or otherwise abrasive customer?
How would you deal with a lazy, careless, or insubordinate employee?
A customer has just complained to you that they were given either the wrong prescription or the incorrect dosage upon their last visit. How do you go about making amends with them?
What would you say to a customer who expressed reluctance to take a vaccine, and asked you for additional information and advice?
Do you consider yourself a good leader? Can you name a time in your private or professional life when you have stepped up and assumed control over a situation to steer it in a more productive direction?
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