Pharmacy ManagerJob Description, Salary, Career Path, and Trends
Pharmacy managers oversee the daily business operations of a pharmacy, including dispensing prescription medication, controlling inventory, ordering equipment and supplies, and managing pharmacy personnel. Pharmacy managers should have an in-depth knowledge of the uses and possible side effects of medications, excellent attention to detail, exceptional customer service skills, and strong organization skills. They should also have managerial experience in a pharmacy, a deep understanding of controlled substances and prescription drugs, and outstanding communication skills in managing staff and advising customers.
Sample job description
[Your Company Name] values nothing more than customer satisfaction, with the sole exception of customer safety. It is important to us that our customers receive their medications in an efficient and pleasant manner, and that they leave the pharmacy with a positive impression of the professionals who filled their prescriptions. [Your Company Name] seeks to hire experienced, highly competent and hard-working pharmacy managers who are prepared to strive for and achieve this lofty standard of excellence. If you can picture yourself attending to the pharmacological needs of your customers, while simultaneously answering whatever medical questions they ask you, and managing a staff of other pharmacists, this position could represent a terrific opportunity for you.
Typical duties and responsibilities
Managing all pharmacy employees, policies, and procedures.
Preparing drugs and prescription orders for collection or delivery.
Overseeing the ordering of equipment and supplies.
Applying best practice protocols when storing prescription drugs and controlled substances.
Verifying prescription details with the healthcare specialists who prescribed them when required.
Providing guidance on the recommended use, dosage, and possible side effects of medication.
Maintaining an approved drug and controlled substances list and verifying expiry dates.
Monitoring product displays, shelves, and the general appearance of the pharmacy.
Addressing customers’ requests and complaints.
Hiring and training new pharmacy employees and scheduling shifts.
Keeping accurate records of inventory, patient information, and insurance claims.
Preparing yearly budgets.
Ensuring pharmacy services are in line with state and federal requirements.
Education and experience
A doctor of pharmacy degree (PharmD) accredited by the accreditation council for pharmacy education.
A bachelor’s degree in business administration or a related degree.
State-approved license to practice as a pharmacist.
3+ years of managerial experience in a pharmacy environment.
Required skills and qualifications
Up to date knowledge of the pharmacological uses and side effects of prescription drugs and controlled substances.
Advanced knowledge of protocols regulating the safe storage of prescription drugs and controlled substances.
Exceptional communication skills in advising customers and managing employees.
Excellent attention to detail
Proficient with pharmacy management software, such as RxMaster Pharmacy System.
Excellent written and verbal communication skills.
Ability to oversee and evaluate the work of technical and professional staff.
Able to establish and maintain effective relationships with the public, employees, departmental staff, and supervisors.
3+ years of pharmacy experience in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software, and technology systems and insurance
Experience performing prescription dispensing
Strong working knowledge of applicable state and federal controlled substance laws
Average salary and compensation
The average salary for Pharmacy Manager is $132,500 in the United States. Position salary will vary based on experience, education, company size, industry, and market.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Typical work environment
It is the responsibility of pharmacy managers to supervise the pharmacists serving under them and ensure that their pharmacy operates optimally. You should excel in delegating jobs to your subordinates, giving medical recommendations to customers, processing prescriptions, and keeping tabs on an expansive inventory of medications. Pharmacist managers will spend the majority of their time on their feet, walking through the pharmacy, filling prescriptions, and ensuring that all customers are being handled efficiently.
Pharmacy managers typically work irregular hours, including nights and weekends. They might also work 10 or 12 hour days 3 or 4 days a week. Their hours may change from week to week.
Pharmacy managers can benefit from receiving certifications on top of their degrees. This will allow companies to hire the best and most experienced pharmacists. Some of the top certifications include:
Certified Pharmacy Technician. In order to earn this certification, you must first take and pass the Pharmacy Technician Certification Exam (PTCE), administered by the Pharmacy Technician Certification Board (PTCB). By studying for the PTCE and receiving a satisfactory grade, you will establish your capabilities as a pharmacy technician, and prove that you possess both the requisite knowledge to excel in a pharmacy environment as well as the ability to interface with and work alongside pharmacists with minimal friction or confusion. This certification must be renewed every two years.
Basic Life Support for Healthcare and Public Safety. In order to earn this certification, you must first complete a brief course covering the proper application and implementation of cardiopulmonary resuscitation (CPR) and emergency cardiovascular care (ECC) across a range of different hypothetical real world scenarios. After emerging from this course you will be better prepared to identify common medical crises and respond to them accordingly and with confidence. While emergency preparedness in a healthcare setting is the main focus of this course, those who take it will also hone their deductive skills and refine their approach to interacting with patients. This certification is good for two years following completion of the course.
The path to becoming a pharmacy manager starts with earning a bachelor’s degree in business administration or a related field. After completing a four-year degree, candidates must pass the Pharmacy College Admissions Test (PCAT) to be admitted to a Pharm.D. doctorate program from an accredited school. As part of the curriculum, students are required to do internships in different pharmacies and medical settings. Pharm.D. graduates typically gain experience in entry-level positions in retail, mail order, long-term care, hospitals, and other facilities with pharmacies.
To become a pharmacy manager, candidates must obtain a state license by passing the North American Pharmacist Licensure Exam (NAPLEX) and the Multistate Pharmacy Jurisprudence Exam (MPJA). They must also be certified to administer immunizations and vaccinations. Certification is administered by the Pharmacy-Based Immunization Delivery program from the American Pharmacists Association. Some pharmacy managers advance to own a pharmacy, and they typically need a master’s degree in business administration (MBA) to do that. Continuing education is an important part of being a pharmacy manager to keep up to date with the knowledge of medications, procedures, etc. Pharmacy managers can further their careers by earning voluntary certifications.
US, Bureau of Labor Statistics’ job outlook
SOC Code: 29-1051
Projected Employment in 2030
Projected 2020-2030 Percentage Shift
Projected 2020-2030 Numeric Shift
The COVID-19 pandemic has put an enormous strain on pharmacists but has also stimulated new opportunities. Lockdowns and supply chain bottlenecks have adversely affected pharmacists as they have in many other professions. As a result, pharmacies have looked into other strategies to minimize their dependence on foot traffic and explore new growth areas, such as making it more convenient for patients to obtain medications without leaving home or offering vaccines on location. Pharmacists are also assuming a part of the responsibility of front-line patient care as medical providers are stretched to their limits with long hours in COVID-ridden emergency rooms and ICUs. Pharmacists have filled gaps in patient education and vaccine administration.
Pharmacies are adapting in other ways to meet new patient expectations. Options such as telehealth and remote, on-demand access to healthcare providers have extended to pharmacists as well. Technology and automation are leading to new solutions that will allow patients to access pharmacies faster and easier. Solutions like automated central fill/mail order systems to fill patient prescriptions are continually increasing efficiency.
Sample interview questions
How would you handle a rude, impatient, or otherwise abrasive customer?
How would you deal with a lazy, careless, or insubordinate employee?
A customer has just complained to you that they were given either the wrong prescription or the incorrect dosage upon their last visit. How do you go about making amends with them?
What would you say to a customer who expressed reluctance to take a vaccine, and asked you for additional information and advice?
Do you consider yourself a good leader? Can you name a time in your private or professional life when you have stepped up and assumed control over a situation to steer it in a more productive direction?
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