What Does a Telecommunications Administrator Do?
A Telecommunications Administrator is responsible for managing the day-to-day operations of an organization’s phone and communication systems. This includes maintaining telecom infrastructure such as VoIP systems, voicemail, call routing software, and messaging platforms. Their role ensures reliable internal and external communications, supporting business continuity and operational efficiency.
They oversee the setup, configuration, and support of telecom hardware and software, troubleshoot connectivity issues, and manage user access and permissions. Telecommunications Administrators also work closely with IT teams and external vendors to maintain system integrity and implement upgrades, while documenting changes and ensuring compliance with internal policies.
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Telecommunications Administrator Core Responsibilities
- Configure and manage telephone systems (VoIP, PBX, voicemail, conferencing)
- Respond to telecom-related support requests and troubleshoot issues
- Perform user provisioning, deprovisioning, and call routing updates
- Monitor system performance and availability using diagnostic tools
- Coordinate with vendors for hardware/software updates and service issues
- Maintain telecom documentation, change logs, and inventory records
- Support unified communications platforms (e.g., Teams Voice, Zoom Phone)
- Assist with implementing security protocols and compliance standards
Required Skills and Qualifications
Hard skills
- Hands-on experience with telecom systems (Cisco, Avaya, Mitel)
- Knowledge of VoIP protocols and troubleshooting tools
- Familiarity with unified communications platforms (e.g., Microsoft Teams, Zoom)
- Experience with call flow configuration, auto attendants, and voicemail systems
- Basic networking knowledge (TCP/IP, VLANs, QoS)
Soft skills
- Strong customer service and communication skills
- Ability to multitask and resolve issues under pressure
- Attention to detail and documentation accuracy
- Collaboration with technical and non-technical teams
Educational requirements
Associate degree in information technology, telecommunications, or related field (or equivalent work experience)
Certifications
- CompTIA Network+
- Cisco CCNA (optional but preferred)
Telecommunications Administrator Preferred Qualifications
- Experience with enterprise VoIP analytics tools
- Familiarity with contact center technologies (Genesys, NICE, Five9)
- Knowledge of scripting (PowerShell, Python) for automation
- Background supporting multi-site or hybrid work environments
National Average Salary
Telecommunications administrator salaries vary by experience, industry, organization size, and geography. Click below to explore salaries by local market.
The average national salary for a Telecommunications Administrator is:
$90,255
Sample Telecommunications Administrator Job Descriptions
Crafting the perfect job description may be the key to finding an exceptional telecommunications administrator. To help you with your recruiting search, our team has put together some examples from past openings.
Example 1: VoIP Systems Administrator
Position overview
A VoIP Systems Administrator is responsible for configuring, maintaining, and troubleshooting enterprise voice-over-IP (VoIP) systems. They ensure high-quality voice communications across the organization by managing call flows, monitoring system health, and supporting user access.
Responsibilities
- Configure VoIP systems and manage call routing, SIP trunks, and extensions
- Monitor voice network performance and address latency or jitter issues
- Manage user provisioning and voicemail across multiple locations
- Troubleshoot call quality issues using tools like Wireshark or SolarWinds
- Apply firmware updates and system patches to ensure security and performance
- Collaborate with network teams to optimize bandwidth and QoS settings
- Maintain accurate documentation of the voice infrastructure
Requirements
Hard skills
- Experience with VoIP systems such as Cisco CallManager or Avaya IP Office
- Knowledge of SIP, RTP, and related protocols
- Familiarity with telecom monitoring and analysis tools
Soft skills
- Analytical troubleshooting under pressure
- Clear verbal and written communication
- Ability to manage multiple priorities
Educational requirements
Associate’s or bachelor’s degree in telecommunications, IT, or related field
Certifications
Cisco CCNA Voice or equivalent recommended
Preferred qualifications
- Experience with E911 and emergency routing protocols
- Familiarity with cloud-hosted VoIP (e.g., RingCentral, Zoom Phone)
- Knowledge of voice recording and compliance tools
Example 2: Unified Communications Administrator
Position overview
A Unified Communications (UC) Administrator manages integrated voice, video, messaging, and collaboration tools across the organization. This role ensures seamless communication between teams and supports platforms such as Microsoft Teams, Zoom, and Cisco Webex.
Responsibilities
- Administer unified communications systems and integrations
- Support collaboration tools, voicemail, messaging, and video conferencing
- Resolve user access issues and optimize system configurations
- Monitor usage and performance metrics to improve reliability
- Coordinate UC projects, migrations, and software upgrades
- Ensure proper licensing, account provisioning, and security controls
Requirements
Hard skills
- Experience with Microsoft Teams Voice, Zoom, or Cisco WebEx
- Understanding of UC systems and cross-platform integrations
- Knowledge of Active Directory and Exchange integration
Soft skills
- Strong documentation and organizational skills
- Comfortably supports both technical and non-technical users
- Ability to manage multiple platforms concurrently
Educational requirements
Bachelor’s degree in information technology or communications
Certifications
Microsoft 365 Certified: Teams Administrator Associate (preferred)
Preferred qualifications
- Experience with hybrid environments and enterprise rollout projects
- Knowledge of call analytics platforms
- Familiarity with SCCM or Intune for endpoint configuration
Example 3: Telecom Support Administrator
Position overview
A Telecom Support Administrator provides technical assistance and first-line support for all telecommunications systems. This role handles service requests, resolves system issues, and supports daily telecom operations across the organization.
Responsibilities
- Respond to telecom-related support tickets and user inquiries
- Perform system checks and escalate major issues as needed
- Assist in the installation and configuration of telecom hardware
- Document issues, resolutions, and change activities in a ticketing system
- Support end-user training on phone and conferencing systems
- Coordinate with vendors for troubleshooting and parts replacement
Requirements
Hard skills
- Experience with phone systems (VoIP, PBX) and basic network troubleshooting
- Familiarity with helpdesk ticketing systems
- Basic understanding of telecommunications protocols
Soft skills
- Strong interpersonal and customer service skills
- Patience and clear communication under pressure
- Team-oriented with a proactive mindset
Educational requirements
Associate degree or equivalent experience in technical support or telecom
Certifications
CompTIA A+ or Network+ (preferred but not required)
Preferred qualifications
- Experience supporting call centers or remote user bases
- Knowledge of mobile device management (MDM) systems
- Familiarity with SLA and KPI reporting