Telecommunications AdministratorJob Description, Salary, Career Path, and Trends
A critical component of any business is data and voice communication. From telephone to video, voice to information. telecommunications are the cornerstone of any successful business, and businesses need people to install, manage, and modify these systems.
Telecommunication administrators are data communication specialists that team up with customers, departments, and IT staff to ensure the highest possible quality and efficiency from their networks. They use their broad understanding of TCP/IP, UDP, FTP, VOiP, telephony systems, and general networking hardware and software to perform their jobs.
These administrators are typically familiar with the most popular networking systems and workflow systems, and are intimately familiar with networking terminology, hardware and software, along with audio and visual communication systems. Being able to work in a team environment and have excellent communication skills alongside time management is a plus.
Sample job description #1
This position is responsible for supporting the development of strategic objectives as well as performing system administration and managing maintenance activities related to the core.
Assists with strategic and tactical planning for telecommunication systems and related technology initiatives
Responsible for advocating the department’s technical and operational interests in the design and implementation of system replacements and/or upgrades
Participates in the investigation, development, and implementation of the applications supporting the call taking and dispatch functions
Develops and recommends policy and procedures relating to the use and maintenance of telecommunications systems
Responsible for the systems administration associated with, move, add or change requests
Responsible for managing vendor maintenance activities consistent with contractual requirements and managing trouble-ticket processes for timely resolution
Responsible for providing ongoing technical support to system end-users
Responsible for maintaining systems technical and operational documentation
Responsible for maintaining spare-parts inventories
Assists with telephone training for 911 center personnel, and other subscribers
Responsible for participating in continuity of operations planning for 911 and Emergency Operations Center telephone operations
Responsible for supporting cyber security initiatives for Telecommunications systems
Responsible for serving as the department’s technical contact for telecommunication systems vendors/providers
Assist with the preparation, distribution, and evaluation of Requests for Proposal (RFP) and Requests for Quotation (RFQ)
Responsible for conducting annual and periodic reviews of telephone call center data to make operational improvement recommendations based upon industry best practices
Responsible for participating in the Account Payable process by conducting monthly reviews and annual audits of telephone systems vendor invoices and customer service records
Possess a working knowledge and administrative experience with Motorola VESTA 911 Call Handling Systems and related ancillary equipment
Possess operational level experience maintaining a network architecture that includes multiple sites
Possess operational level experience designing, implementing, and supporting a role-based ACD telephone call center
Possess strong project management and communications skills
Possess knowledge and experience working in public safety as a systems architect, vendor field engineer, or systems administrator
Sample job description #2
As a Network Engineer (Telecommunications administrator), you will be part of the Infrastructure Services team responsible for all telephony and network operations.. The primary responsibility is telephony, both analog and VOIP. Secondary responsibilities are enterprise switching and routing, TCP/IP, copper and fiber cabling, QoS, T1/DS1, ISDN, wireless access points, phones, and a campus data-center. This customer-facing position requires frequent interaction with campus users. This involves independently implementing solutions that have system-wide impact. This will be an onsite position with some flexibility.
Where you will make an impact
Provide primary telephony support of VoIP/analog phones, indoor/outdoor analog phone devices, analog gateways, voice routers, and telecom circuits. This includes but is not limited to configuration, troubleshooting, monitoring, license management, daily support ticket resolution, documentation, and project tasks
Install, configure, and maintain switches on the network
Assist with wireless network support, including device connectivity troubleshooting, wireless controller updates, and access point replacements as needed
Assist with the copper and fiber cable plants, including documentation, maintaining implementation standards, and reviewing contractor work to ensure adherence to requirements
Assist in the training and task assignment to perform daily Move/Add/Change activities of service provisioning, troubleshooting, and documentation
Participate in the evaluation and selection of network hardware and management systems
Participate in monthly after-hours or weekend network maintenance activities as needed
Respond to critical support issues outside of work hours as needed
Work closely with end users and IT members to ensure technical issues are resolved in a timely manner
Provide knowledge transfer to IT team members
Perform other duties as assigned
What you will bring
Minimum of 4 years hands-on experience with Avaya or other phone systems, including analog in a LAN environment
Solid understanding of Avaya IP Office, Avaya ACR, Call Center applications, DIDs, phone trees, announcements, ARS routing, call flow, voicemail, and all phone/voice technology, analog or other
Some knowledge of Cisco IOS configuration and support of switches
Some understanding of high-availability wireless LAN controllers and Wireless Access Points
Experience troubleshooting wired and wireless connectivity
Some hands-on experience with Cisco Prime Infrastructure, or DNAC, or similar
Understanding of IPv4 addressing, VLANs, Multicast, SNMP, DNS, DHCP
Some understanding of server virtualization utilizing VMware ESXi as the hosting environment for telephony services
Ability to communicate with all individuals in a professional and courteous manner both verbally and in writing
Ability to multitask
Ability to climb ladder, crawl under desk, and lift up to 50 lbs.
Sample job description #3
As the Telecommunications Administrator, you will be responsible for working within the framework of a team and performing the following activities
Administer and support enterprise unified communications and voice solutions covering voice over Internet Protocol (VoIP) phone systems, voicemail, contact center, audio and video conferencing, Avaya, and Microsoft Teams solutions
Troubleshoot problems to solve hardware and software defects or configuration issues
Monitor Unified Communication (UC) voice enterprise systems to ensure they function efficiently
Ensure timely maintenance is performed on all UC voice enterprise equipment throughout the company
Troubleshoot VoIP phone system issues and support internal customer requests as assigned by the internal Service Desk team
Follow vendor guides and industry best practices when installing systems and conducting repairs
Work collaboratively with internal stakeholders to maximize the voice system functionality and user experience
Educate business users on collaboration tools, polices, and best practices
Create, update, and maintain Applied Medical UC enterprise systems documentation
Establish strong working relationships within the company in the capacity of a trusted advisor on enterprise voice infrastructure matters
Conduct research and perform tests to identify ways of improving current voice system performance
Schedule support coverage shifts, plan for capacity changes, and maintain overall enterprise system health
Verify all enterprise systems follow corporate and government regulations and remediate when gaps are found
Ensure uptime maximization of systems, working to improve resiliency when needed
Engage in customer-facing communication covering such topics as requests, troubleshooting, design, and best practice recommendations
Produce and present reports of the overall operational health, support services, and any issue related to the enterprise system
Implement and support enterprise infrastructure, including installation, configuration, upgrade, patching, maintenance, and monitoring
Act as a subject matter expert for collaboration tools, including keeping current with industry trends, vendor roadmaps, and platform features
Provide input to long-range planning and provide technical planning and support for new UC technologies
Collaborate with the UC team and vendors to research utilizing Microsoft Teams phone system and direct routing solutions with Avaya
Support the development of a single global UC solution to implement multiple existing voice systems, such as Avaya, Microsoft Teams, Ring Central
Collaborate with vendors to research, design, develop, and deploy an Avaya SBC to leverage Microsoft Teams Voice, or other cloud platforms
Participate in UC design meetings and team projects with support vendors, project managers, and customers to document and implement UC voice solutions
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations
Minimum of 5 years experience working in the Unified Communications Voice and Telecommunication field
Minimum of 6 years experience or equivalent working in an IT or IT-related field
Work outside of regular working hours during maintenance windows, planned upgrades, and unexpected outages
Maintain a clean driving record and drive the company vehicle
Demonstrate a functional and technical understanding and knowledge towards role responsibilities
Advanced knowledge and experience with external telecommunication services, such as vendor management, Session Initiation Protocol (SIP), Plain Old Telephone Service (POTS), T1 and E1, E.164 dialing, and emergency services
Advanced knowledge and experience with foundational UC concepts, such as route plans, interop, VoIP, and dial plans
Foundational knowledge and experience in supporting contact center environments
Foundational knowledge and experience understanding how Open Systems Interconnection (OSI) model function and interacts with UC solutions
Knowledge of on-premises and cloud-connected enterprise infrastructure systems, including hyperconverged systems, servers, routers, switches (physical and software-defined), firewalls, web and SPAM filters, load balancers, server and desktop virtualization, and could computing
Understanding of on-premises and cloud-connected enterprise infrastructure software, including operational systems (Microsoft Windows, Linux, and UNIX), patch management, virus protection, Microsoft Office platforms (SharePoint and Teams), Active Directory and Azure Active Directory, DHCP, DNS, Microsoft Exchange, ID management systems, and various database platforms (Microsoft SQL, Oracle, and Postgress)
Familiarity of on-premises and cloud-connected enterprise storage systems including, direct-attached storage, object-based, NAS, and SAN
Knowledge of telecommunication infrastructure and essential communications systems, including digital microwave, radio, satellite, Wide Area Networks (WAN), Local Area Network (LAN), copper ethernet, fiber-optic networks, intra-building cabling, speech, audio/visual solutions, security, call centers, SIP trunks, PRIs, and VoIP
Knowledge of server and network security, including role or rule-based ACLs, logical and physical level security, anti-virus end-point protection, and SSL encryption and certificates
Understand and follow Applied Medical’s Quality Systems (QS) per training
Read, write, speak, and comprehend English
Understand and comply with safety rules and company polices
Excellent written and verbal communication skills
Confident, articulate, and professional speaking and presentation abilities
Exemplary time and resource management, prioritization, and organizational skills
Show sufficient collaboration techniques and skills with team members to understand career goals and to create development plans
Create a climate that empowers team members to do their best by instilling confidence and promoting positive attitudes
Follow all escalation procedures during critical or emergency situations
Complete on-going training and certifications
Large amounts of time may be spent outside of the office, including in data centers or data closets, at construction sites, on a factory floor, in a clean room, in utility areas, at various outdoor locations, or doing ladder work
Domestic and international travel
Average salary and compensation
The average salary for a telecommunications administrator is $69,900 in the United States. Position salary will vary based on experience, education, company size, industry, and market.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
Why do you want to be a telecommunications administrator at our company?
How would your previous boss describe you?
How do you determine the functionality of hardware and software?
What is your favorite task as a telecom administrator?
How do you go about a review system performance?
What networks are you most familiar working with?
How do you record and maintain inventory of the equipment you use?
Have you earned any certificates relating to telecom administration?
How familiar are you with domains?
Describe a disaster recovery plan you’ve created. What impact did it have on the business?
What has been your most challenging telecom administrator experience?
How do you determine if a different telecommunication system is needed?
Are there any skills you need to improve on to better succeed in this position?
Can you describe what IP classes are?
Can you explain the difference between a switch and a hub?
What is an intrusion detection system?
Telecommunications Administrator Jobs in Ashburn
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