Social Media Manager Job Descriptions, Average Salary, Interview Questions

Essential duties and responsibilities:

• Develop content to build audience and engage followers through daily posts across all social media platforms for ABC Company, including Facebook, Twitter, Instagram, YouTube, TripAdvisor, and other sites as assigned
• Monitor community feedback in real-time and respond/engage with the brand’s audience 7 days a week across multiple platforms
• Plan and schedule content calendar for all areas of ABC Company
• Establish, maintain, and collaborate effective communication and professional relationships with internal departments, such as special events, graphic design, Food & Beverage, Retail, Hotel Operations, Gaming Operations, Human Resources, Security, and other departments at ABC Company
• Coordinate with direct reports and Marketing/Entertainment colleagues to take photos at public and private events, including drawings, parties, community events, internal events, artist meet-and-greet sessions, and 80+ concerts per year
• Coordinate with other departmental leaders at ABC Company to photograph property amenity areas, venues, team members, and nightlife for posting to social pages
• Publish event photo albums within a timely fashion and maintain a collection of promotional/lifestyle images to use for ABC Company
• Develop and execute engaging, weekly content that achieve defined marketing goals
• Coordinate with the XYZ corporate office and other ABC Company teams to plan, execute, and monitor social media ad campaigns, inclusive of paid media and organic/paid conversions within social media platforms including Facebook Advertising, Twitter Advertising, Google Paid Search, and Video Advertising
• Measure social media efforts and deliver actionable insights. Make specific recommendations on how to improve social activity by regularly monitoring and analyzing brand/competitor conversations
• Create and present social media progress reports and competitive analysis reports monthly to Marketing and Executive management
• Stay current with industry trends in social media advertising and new strategies
• Integrate promotional support and opportunities within ABC Company websites and across other related advertising campaigns to support overall marketing goals and initiatives
• Work in association with Marketing and Executive leadership for budget allocation and creative concept development to ensure digital media supports goals
• Stay on top of latest trends within the nightlife and entertainment genre to ensure daily interaction with target audience across all platforms
• Work nights, weekends, and holidays as schedule requires
• Perform any other duties as assigned

General duties and responsibilities:

• Available and willing to regularly work flexible shifts, including nights, holidays, and weekends. Must be prepared to work at and outside of the office to manage social pages and content
• Consistently delivers positive, courteous, and professional service in all interactions with guests, vendors, department heads, executives, and fellow team members
• Presents a positive, professional appearance and demeanor while performing work-related functions
• Exhibits conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and ABC Company and departmental policies and procedures
• Maintain a clean, safe, hazard-free work environment within area of responsibility
• Safeguard confidential information of all employee, department and company records
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of an observation of illegal acts and/or internal ethics violations
• Must be able to continuously maneuver around office environments and outside environments across the property, often standing for long hours
• Must have the manual dexterity to operate a computer and other office equipment
• Must be able to push, pull, and lift items weighing up to 20 pounds on a regular basis
• Must be able to work effectively in a casino environment that may include exposure to gaming-related environmental factors including, but not limited to: secondhand smoke, high noise levels, and high-volume guest/employee contact in a fast-paced, continuously evolving environment

Education/experience/skills required:

• Bachelor’s degree from a four-year college or university, with a preferred major in marketing, advertising, communications, or digital media and/or 3+ years of professional experience that includes managing social media across multiple channels within a fast-paced industry, with hospitality (gaming, hotel, nightlife, restaurant) industry experience preferred
• Possess a thorough understanding of brand voice and target audience for ABC Company and partners, to be able to develop social messaging and content that best represents each brand
• Have excellent time management, communication, copywriting, and proofreading skills. Strong writing skills are mandatory to avoid spelling and grammatical mistakes
• Must be detail oriented, able to prioritize, and successfully perform multiple tasks and meet deadlines during busy, interrupted shifts
• Possess and demonstrate a strong understanding of social media platforms, including basic communication functionality across primary social pages, social advertising, and deriving social insights
• Strong interpersonal skills are required, including the ability to thrive in a team environment

As the ABC Company Social Media Manager, you will be on the front lines with our ABC Company customers and social followers. Gain an intimate understanding of our passionate ABC Company communities while delivering meaningful, relevant, fun, and engaging content. Exercise your creative muscles in creating content and influencer partnerships while serving as our go-to expert on all things social. In addition, you’ll work closely with our agency partner to oversee our social media, influencer, and paid digital media strategy.

Social media management:

• End-to-end management of organic and paid social brand strategy including ideation, planning, execution, campaigns, and community engagement
• Define, manage, and execute social media vision to drive brand awareness and customer engagement
• Develops and owns KPIs for social media strategy to drive results towards short and long-term goals. Build and distribute social reporting including market and user insights for leadership
• Build and implement strategy and tactics for social growth and follower acquisition
• Maintain brand integrity on social channels by adhering to style, brand and corporate guideline
• Collaborate with digital touchpoint owners and brand marketing team to support new product launches and overarching brand campaigns
• Obtain a deep understanding of ABC Company’s community and community members
• Provide expertise for social media best practices and social platform knowledge and trends
• Work with creative team to produce in-house social content
• Serve as application owner for social media management software solution
• Conduct internal trainings for new associates

Influencer management:

• Develop and maintain ABC Company’s growing influencer and partnership network
• Collaborate with legal team to ensure agreements are established for influencer/partnership engagements
• Serve as application owner for influencer management software solution
• Conduct internal trainings for new associates.

Qualifications:

• 2+ years of relevant social media/digital brand marketing experience
• Comfort to serve as social media expert in training and educating others within the organization
• Corporate/business experience with Instagram, Facebook, Pinterest
• Strong writing skills with solid grammar, editing, and proofreading capabilities
• Capacity to work individually on a project or in a team environment
• Strong communication skills, ensuring project progression is proactively communicated to stakeholders

Requirements:

• Bachelor’s Degree in relevant field
• Full-time availability
• Portfolio
• Ability to design quality marketing collateral from concept to delivery

The Social Media Manager develops and drives enterprise social media strategy in support of the broader brand, advertising and digital marketing goals. This includes building content relevant to the organization and its subsidiaries’ target audiences and driving engagement across multiple social channels. Under direct supervision, this job keeps up with the latest developments and adjusts the strategy within emerging platforms to maximize brand awareness, increase social media engagement, and directly impact the organization’s revenue.

Key responsibilities and duties

• Develops and manages the organization’s social media strategy to deliver a balance of brand, product, and thought leadership messages in support of overall marketing strategy and organization goals
• Creates a regular publishing schedule and implements a content editorial calendar to manage social content and plan specific, timely marketing campaigns
• Creates campaign and initiatives targeted at increased audience, engagement, traffic, and sales
• Designs, conducts, and delivers standard and custom social media reports including campaign results and social listening
• Monitors social media competitive landscape, producing quarterly insight reports, and ad hoc requests
• Supports all aspects of social media interaction between customers and the company, and ensure a positive customer service experience
• Maintains regular communication with marketing and upper level management regarding customer feedback, concerns, sale and event progress, and other priority issues

Education requirements

• University (Degree) Preferred