Collections SpecialistJob Description, Salary, Career Path, and Trends

Collections specialists are a crucial part of their organizations, and essential in ensuring their company’s bottom line. Working with customers and their accounts is at the heart of the collections specialist role. Whether the task is to arrange for debt repayment, advise customers, or answer their questions, collections specialists need to be excellent communicators with strong negotiation skills. They need the ability to work through obstacles to get results.

Collections specialists should also know how to manage many important tasks in an often-busy work environment, as well as working with other team members to help find ways to bring in payments and revenue. In this role, communication is essential, and motivated candidates who work well with people and can see ways to solve problems and break through barriers can thrive.

Sample job description #1

ABC Company is looking for an experienced Collections Specialist with a strong sense of ownership and attention to detail. This Collections Specialist role will be based in the (city, state) region and will be a short-term contract/temporary to hire employment opportunity. If you are looking to apply your talents in a dynamic environment with a group of other talented individuals, apply today!

Responsibilities

  • Pinpoint delinquent customer accounts through various means, e.g. written correspondence, phone contact, skip-tracing, and making arrangements for payment
  • Update customer files to ensure data integrity
  • Maintain quality customer service and a positive company image by resolving customer account inquiries
  • Control inbound and outbound collections calls and correspondence
  • Correctly process bankruptcy filings when received
  • Guarantee the processing of payments
  • Abide by all rules and regulations established by the Federal Fair Credit Reporting Act
  • Direct all billing and reporting activities in accordance to deadlines
  • Register all customer payments to the correct reports

Requirements

  • 2-3 years of prior high volume collections experience
  • Prior experience working with accounting software
  • Ability to analyze customer accounts and make decisions based on those analyses
  • Consumer collections experience desired
  • Excellent verbal, written, and social communication skills
  • AA or BS/BA in Accounting preferred

Sample job description #2

Successful Collections Specialists balance their focus on business results with offering options and finding solutions to help our customers.

Duties and responsibilities

  • Are able to collect on past due accounts
  • Are very comfortable communicating with customers in a metrics-driven environment
  • Are able to navigate multiple technologies while staying engaged with our customers
  • Possess excellent negotiation and decision-making skills; in addition to strong communication skills
  • Possess strong customer focus with the ability to have detailed conversations with our customers
  • Treat customers with respect and respond with empathy
  • Demonstrate sensitivity and compassion in difficult situations
  • Demonstrate personal excellence including punctuality, integrity and accountability
  • Have the ability to work independently and in a team environment
  • Think critically and exercise independent judgement

Qualifications

  • High School diploma/GED required
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
  • Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment, strongly preferred
  • Collections experience preferred

Sample job description #3

As a Collections Specialist, you will perform collection follow-ups on delinquent and/or non-delinquent accounts for medical facilities in a high volume, inbound and outbound, call center environment. You will utilize excellent communication and customer service skills to resolve patient accounts.

What will you do in this role?

  • Refer calls/accounts to appropriate parties based on customer inquiries
  • Identify problem accounts and escalate as appropriate
  • Update the patient account record to identify actions taken on the account
  • Work with patients and guarantors to secure payment on outstanding account balances
  • Maintain minimum production and quality standards
  • Achieve passing quality review scores per unit requirements
  • Produce acceptable unit collection volumes
  • Work within company attendance guidelines
  • Provide excellent customer service
  • Practice and adhere to the Parallon “Code of Conduct” philosophy and “Mission and Values Statement”
  • Attend Privacy and Security Training as required by the HIPAA Awareness Program and comply with all guidelines, policies and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations

Qualifications

  • High School diploma or GED preferred
  • Minimum one year of related experience preferred, preferably in healthcare

Average salary and compensation

The average salary for a collections specialist is $37,500 in the United States. While only base salaries are reflected here, commissions and bonuses may greatly increase total compensation. Additionally, salaries will vary based on experience, company size, industry, and geographic market.

LocationSalary LowSalary High
Phoenix, Arizona$37,300$50,450
Los Angeles, California$42,100$56,950
Denver, Colorado$35,050$47,450
Washington, DC$42,700$57,800
Miami, Florida$34,900$47,200
Orlando, Florida$32,200$43,550
Tampa, Florida$32,500$44,000
Atlanta, Georgia$34,100$46,150
Chicago, Illinois$39,200$53,050
Boston, Massachusetts$42,400$57,350
Minneapolis-St. Paul, Minnesota$33,800$45,700
New York City, New York$44,650$60,400
Philadelphia, Pennsylvania$36,350$49,150
Dallas, Texas$35,400$47,900
Houston, Texas$35,050$47,450
Seattle, Washington$40,800$55,200
National Average$31,900$43,150

Sample interview questions

  • Why are you interested in this position?
  • What experience do you have working in collections?
  • What are some of the most challenging aspects of this job?
  • How would you develop and implement a new collections policy?
  • What are the consequences for a debtor who does not pay their debt?
  • How do you handle difficult conversations with debtors?
  • What kinds of tools are used to collect debts?
  • How might you use the position’s authority to affect change?
  • How would your coworkers describe you?
  • Can you tell me about a time when you had difficulty working on a team?
  • Can you work weekends if needed?
  • What is your availability?
  • Why should we choose you for this position?
  • What is your preferred management style?
  • What is your typical daily routine?
  • How would you describe yourself as a person?
  • How do you handle stressful situations?
  • What are some of your best qualities as an employee?
  • Tell me about a time when you had to deal with a difficult client or customer.

Collections Specialist Jobs in Ashburn

    Loading RSS Feed

Need help hiring a Collections Specialist?

We match top professionals with great employers across the country. Your next career move or star employee is just around the corner. Review our career content and advice, browse our latest job openings, or email us your resume. We look forward to connecting with you soon!

Browse A-Z Job Descriptions