Help Desk Specialist How to Hire, Salary Data, and Job Descriptions
A Help Desk Specialist spends a lot of time being on a computer and learning all the ins and outs of the tech that they work with. They provide technical support to those who are experiencing issues with their computer hardware or software. A help desk specialist needs to be proficient in IT and love all things technology.
Help desk specialists assist customers who need help with software/computer issues, are experts at their company’s software or hardware so they can walk customers through the steps needed to fix their problems, and provide high-quality customer service at all times with customers. Experience in IT and project management software is preferred, as are basic computer skills.
Sample job description #1
Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution. Able to troubleshoot complex technical issues and develop easy to understand solutions
Follow-up with end users to provide status updates
Performs account management and maintenance for various applications and systems (e. g., creates or modifies user accounts and permissions, and performs password resets)
Communicates with customers at all levels of technical and non-technical
Works collaboratively with people across the organization
Support for PCs, laptops, printers, cell phones, tablets, etc.
Supports end users in their use of applications such as Microsoft Office, Deltek, Ultipro, CAD Software (i.e., Autodesk Bentley, etc.) including installation, modification, and repair
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