What Does a Night Auditor Do?
Night auditors are responsible for tracking revenue and expenses for a hotel. Working overnight, they ensure that all daily transactions are accounted for and balanced. A night auditor typically works in hotels, resorts, or other hospitality settings.
A successful night auditor is detail-oriented, as they reconcile and balance the previous day’s financial transactions. As they may interact with guests during the night shift, they must also have excellent communication and customer service skills. Night auditors should also have basic computer skills and be able to work with accounting software and spreadsheets comfortably.
Are you a job seeker?
of job openings
and apply online
National Average Salary
Night auditor salaries vary by experience, industry, organization size, and geography. To explore salary ranges by local market, please visit our sister site zengig.com.
The average U.S. salary for a Night Auditor is:
Night Auditor Job Descriptions
It’s important to include the right content in your job description when hiring a night auditor. The following examples can serve as templates for attracting the best available talent for your team.
[Your company name] is looking for a responsible, organized individual with the managerial capability to fill the role of night auditor at our establishment. Our night auditors are expected to provide excellent customer service to our customers whether it be wake-up calls, checking them in, or helping them find a toothbrush when they forgot theirs at home. Night auditors are also expected to invoice our customers and third-party vendors, write checks for products we receive, and work closely with other hotel staff to accommodate guest needs like room service requests and/or cleaning service requests.
Typical duties and responsibilities
- Handle and verify guest payments
- Write checks to suppliers and ensure they are paid accurately
- Oversee all staff and operations during the night shift
- Provide excellent customer service to help guests feel at home
- Print reports for upper management
- Ensure that all day shift tasks have been completed satisfactorily
- Maintain a calm environment and bring resolve to customer complaints
Education and experience
- High school diploma required
- Experience in the hospitality space is a plus
- Higher education in business, hospitality or administration is a plus
- Certification in areas like data entry, word processing, accounting and bookkeeping, office management, and customer service are all a plus
Required skills and qualifications
- Excellent customer service skills
- Ability to remain organized and level-headed in a fast-paced environment
- Experience with computers and applicable programs and software
- Capable of “managing” other employees to ensure responsibilities are being handled satisfactorily to ensure establishment runs as smoothly as possible
- Comfortable handling third party suppliers and making payments towards supplies
- Excellent de-escalation skills in case of an emergency situation
- Attention to detail to ensure guest safety, i.e fires or other emergencies
- Experience working in a hospitality environment
- Certifications in computer programs and applications
- Higher education in business, hospitality, or administration
What we’re looking for
ABC Company is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. The Night Auditor will be responsible for verifying, posting, and correcting all revenue from the property as well as checking in guests as necessary during the night shift with the highest level of customer service.
While this position begins as temporary, seasonal, you may have the opportunity to obtain full-time employment based on your skill set and the company’s growth.
What you’ll do
- Greet and register guests
- Assign rooms and issue room keys
- Check out departing guests efficiently and politely and explain charges if necessary
- Handle cash transactions and post guest room charges
- Answer all incoming telephone calls and take messages as needed
- Confirm room reservations
- Print and distribute all necessary reports to various departments
- Handle nightly closing and balancing of all shift reports and daily posting transactions
- Verify daily arrivals with registration cards, vouchers, and/or itinerary, category, rates, dates, etc.
- Prepare next day’s arrivals
- Prepare and distribute Daily Summary Report
- Effectively and professionally address guest issues and complaints
- Perform other duties as assigned
Skills you’ll need
- Must be detail-oriented and able to work independently
- Ability to read and comprehend routine instructions, short correspondence, and memos
- Ability to give high priority to customer service
- Must be able to solve problems with a minimum of supervision
- Ability to stay alert and productive during overnight shifts
- Must be able to work weekdays and weekends, holidays, and some on-call hours
ABC Company is seeking a dynamic, service-oriented Night Auditor to join our team! ABC Company is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
Job duties and responsibilities
- Audits the daily guest ledger
- Handles all end-of-day accounting functions including posting daily room rates and room tax
- Ensures accuracy of all charges to guest folios
- Averages sum of revenues of all accounts receivable from food, room, and other departments
- Acts as a front desk clerk, checking guests in and out, booking reservations, and resolving guest issues
- Make cash drops in accordance with proper cash handling procedures
- Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift
- Monitors hotel security camera system
- Ensures that the lobby is well-maintained and properly lit, and keeps the music at the proper volume
- Work nights, weekends, and holidays as needed
- Any other duties as assigned
Education and experience
- Minimum of 1 year in Accounting or Night Auditor role
- Knowledge of PMS
- High School Diploma/GED
Knowledge, skills, and abilities
- Ability to multitask
- Ability to communicate effectively verbally and in writing
- Team player
- Ability to exceed expectations of guests
- Basic accounting/math skills
As a Night Auditor, you will help provide the first impression our guests encounter as they enter our resort. We are looking for candidates with upbeat personalities and people who have a passion for helping others. If that might be you, apply!
- Audits the day’s work
- Check all Front Desk transactions and make corrections if necessary
- Examines department activities for compliance with management plans and policies
- Prepares and submits audit findings and makes recommendations to management
- Balance all credit cards and transfer to the bank
- Run rooms report and verify rates
- Perform nightly bucket check
- Answer telephones when necessary
- Customer Service Experience
- Be a self-starter/self-motivated
- Must be able to work flexible hours, including nights, weekends, and holidays
Candidate Certifications to Look For
- Certified Management Accountant (CMA). The CMA is an advanced certification assessing accounting and financial management skills that are key in a business role. Candidates will need two-plus years of training or education after high school along with two-plus years of work experience. There will be an oral or written exam they will be expected to pass. Recertification is required every 12 months.
- International Accredited Business Accountant (IABA). The IABA wants to ensure candidates have a thorough knowledge of the subject matter which is why they require three years of related work experience (two of which may be satisfied through college credit) before receiving the accreditation. If candidates pass their ACAT (Comprehensive Examination for International Accredited Business Accountant), they are free to market themselves as having passed the exam, but are not entitled to use the IABA designation. No recertification is required.
- Certified Information Technology Professional (CITP). The CITP requires two-plus years of training or education after high school along with three years of work experience in a related field. Candidates will have to pass an oral or written exam and recertification is required every three years.
How to Hire a Night Auditor
When hiring a night auditor, first consider the following:
- Recruiting: Do you have the knowledge, tools, and resources to attract and screen candidates?
- Complexity: Do you need a senior professional, or will mid or junior-level skills and experience suffice?
- Duration: Is this a one-time project or an ongoing need?
- Management: Do you have the time and expertise to direct the work effectively?
- Urgency: How soon does the work need to be completed?
- Headcount: Do you have the budget and approval for an internal employee, or should you consider alternate options?
Answering these questions will help determine the best course of action for your current hiring need. Fortunately, great options exist for every scenario. These are our recommendations:
1. Use 4 Corner Resources (or another professional recruiting firm)
The heavy lifting is done for you when working with a top-tier staffing company like 4 Corner Resources. We source, screen, recruit, and deliver only the most qualified candidate(s), saving you significant time and effort throughout the hiring process while you remain focused on your core business. Understanding your needs and ensuring the right candidate for the position is the key to our success.
This is the best route to take when:
- You need to fill the position quickly
- You want access to a vast talent pool of high-quality, prescreened candidates
- Your position is suited for temporary hiring services, contract staffing, or contract-to-hire recruiting, and you intend to direct the work activity.
- You are hiring an employee as a direct placement but aren’t able to recruit effectively or efficiently with your internal staff.
- You aren’t familiar with current salary rates, market trends, and available skill sets
2. Advertise your opening on a top job board
Your best option may be to advertise your opening on a proven job board. There are many widely used job sites out there that draw visits from qualified candidates. If you have someone internally who can dedicate the time and energy to sort through applications and screen individuals effectively, this can be a great choice.
We recommend using a job board when:
- Your internal recruiting team has the knowledge and experience to assess candidate qualifications
- You are hiring a direct employee and have time to manage the entire recruiting effort
- You have a process for receiving, screening, and tracking all resumes and applications
- You are prepared to respond to all applicants
We recommend CareerBuilder when hiring a night auditor:
CareerBuilder has been a trusted source for hiring since 1995. Reach 80+ million unique, diverse U.S. job seekers annually by posting your jobs through their talent acquisition channels. Through CareerBuilder, you can engage candidates and drive them into your sourcing pipeline. We recommend using CareerBuilder for hiring when you have the internal resources and processes to review, screen, and reply to all applicants.
3. Leverage your internal resources
You can utilize your own website, social media, and employees to assist in your search for top candidates.
A company website posting should be the first step in notifying prospective candidates that you are hiring. Social media can also be a powerful tool for spreading the word about your new opening. As far as exposure is concerned, this option can be as good as some job boards when you have a large enough following across various platforms, like LinkedIn, Instagram, Facebook, TikTok, and Twitter.
Current employees are every organization’s greatest asset. Encourage your internal team to promote job openings to their network by offering cash and other incentives.
We recommend these options when:
- Your brand has great name recognition
- You can consistently monitor and respond to candidate activity through your website and social media accounts
- You have a process in place to quickly and broadly communicate job openings and requirements
- You have an effective employee referral program in place
If you aren’t sure which path is best, schedule a discovery call today with our seasoned recruiting professionals. The 4 Corner team is on standby to help you find the best option for your unique hiring need.
Sample Interview Questions
- How do you reconcile financial transactions at the end of the day and balance the books?
- Are there any strategies you use to stay focused and productive while working independently during the night shift?
- Are you comfortable handling confidential financial information, and how do you ensure that it is kept safe and secure?
- Have you ever had to identify or correct an error in a hotel’s financial records, and how did you go about investigating and resolving it?
- In order to ensure the integrity of the hotel’s financial records, what steps do you take to detect and prevent fraud related to financial transactions?
- What is your process for properly recording and accounting for all guest transactions, including room charges, restaurant bills, and other incidental charges?
- In order to maintain accuracy and completeness in financial reports, what steps do you take to ensure that hotel policies and procedures are followed?
- What are your experiences using accounting software and spreadsheets, and how do you generate and analyze financial reports?
- When you are working the night shift, what strategies do you use to ensure guests feel welcomed?
- Do you have experience handling cash and other forms of payment, and how do you ensure that all transactions are recorded and deposited properly?