Night AuditorJob Description, Salary, Career Path, and Trends

A night auditor is someone who provides customer service at a hospitality venue while simultaneously managing guest records and other important documents.  The duties of a night auditor include front desk responsibilities, like checking in and out guests, invoicing guests and third parties, granting customer requests, answering calls, and guaranteeing that all daytime responsibilities have been performed satisfactorily. It is important that night auditors are trustworthy, highly organized, have excellent people and customer service skills, and be familiar with inventory procedures.

Sample job description

[Your company name] is looking for a responsible, organized individual with the managerial capability to fill the role of night auditor at our establishment. Our night auditors are expected to provide excellent customer service to our customers whether it be wake-up calls, checking them in, or helping them find a toothbrush when they forgot theirs at home. Night auditors are also expected to invoice our customers and third-party vendors, write checks for products we receive, and work closely with other hotel staff to accommodate guest needs like room service requests and/or cleaning service requests.

Typical duties and responsibilities

  • Handle and verify guest payments
  • Write checks to suppliers and ensure they are paid accurately
  • Oversee all staff and operations during the night shift
  • Provide excellent customer service to help guests feel at home
  • Print reports for upper management
  • Ensure that all day shift tasks have been completed satisfactorily
  • Maintain a calm environment and bring resolve to customer complaints

Education and experience

  • High school diploma required
  • Experience in the hospitality space is a plus 
  • Higher education in business, hospitality or administration is a plus
  • Certification in areas like data entry, word processing, accounting and bookkeeping, office management, and customer service are all a plus

Required skills and qualifications

  • Excellent customer service skills
  • Ability to remain organized and level-headed in a fast-paced environment
  • Experience with computers and applicable programs and software
  • Capable of “managing” other employees to ensure responsibilities are being handled satisfactorily to ensure establishment runs as smoothly as possible
  • Comfortable handling third party suppliers and making payments towards supplies
  • Excellent de-escalation skills in case of an emergency situation
  • Attention to detail to ensure guest safety, i.e fires or other emergencies

Preferred qualifications

  • Experience working in a hospitality environment
  • Certifications in computer programs and applications
  • Higher education in business, hospitality, or administration

Average salary and compensation

The average salary for a night auditor is $39,100 per year in the United States. Salary will likely vary depending on location, industry, company, and size of organization. 

LocationSalary LowSalary High
Phoenix, Arizona$41,150$50,300
Los Angeles, California$46,450$56,773
Denver, Colorado$38,700$47,300
Washington, DC$47,150$57,600
Miami, Florida$38,500$47,050
Orlando, Florida$35,500$43,400
Tampa, Florida$35,850$43,850
Atlanta, Georgia$37,650$46,000
Chicago, Illinois$43,200$52,900
Boston, Massachusetts$46,800$57,200
Minneapolis-St. Paul, Minnesota$37,300$45,550
New York City, New York$49,250$60,200
Philadelphia, Pennsylvania$40,100$49,000
Dallas, Texas$39,050$47,700
Houston, Texas$38,850$47,500
Seattle, Washington$45,000$55,050
National Average$35,150$43,000

Typical work environment

The typical work environment for a night auditor varies by location. In more rural places, it is likely to be a slower paced environment, whereas in the more densely populated areas, especially those in tourist locations, it is highly likely a much more fast-paced environment. Working in the hospitality industry, they will deal with all types of people, some which might be upset or disgruntled, which makes it incredibly important that night auditors know how to de-escalate a situation for the best possible outcomes.

Typical hours

Night auditors typically work nighttime hours from 11 PM to 7 AM, but those hours can vary depending on which establishment you work for. Some hotels might have shifts that run from 10 PM to 6 AM, or more commonly, midnight to 8 AM. 

Available certifications

There are a number of certifications that could prove helpful to the role of night auditor. Here a couple for consideration:

  • Certified Management Accountant (CMA). The CMA is an advanced certification assessing accounting and financial management skills that are key in a business role. You will need two-plus years of training or education after high school along with two-plus years of work experience. There will be an oral or written exam you will be expected to pass. Recertification is required every 12 months. 
  • International Accredited Business Accountant (IABA). The IABA wants to ensure candidates have a thorough knowledge of the subject matter which is why they require three years of related work experience (two of which may be satisfied through college credit) before receiving the accreditation. If candidates pass their ACAT (Comprehensive Examination for International Accredited Business Accountant), they are free to market themselves as having passed the exam, but are not entitled to use the IABA designation. No recertification is required. 
  • Certified Information Technology Professional (CITP). The CITP requires two-plus years of training or education after high school along with three years of work experience in a related field. Candidates will have to pass an oral or written exam and recertification is required every three years.

Career path

Night auditors perform duties that are extremely effective for maximizing the efficiency of a hotel. To become a night auditor, you only need a high school diploma. Those who are interested in this position should start working at a hotel or other hospitality establishment after high school. They can also receive other certifications in finance or technology, as they will be dealing with this on a daily basis.

US, Bureau of Labor Statistics’ job outlook

SOC Code: 43-4081

2020 Employment222,550
Projected Employment in 2030257,400
Projected 2020-2030 Percentage Shift 15.66% increase
Projected 2020-2030 Numeric Shift34,850 increase

With people continuing to travel increasingly over the coming years, night auditors will be extremely necessary to ensure the best financial outcomes at hospitality establishments. The need for night auditors continues to increase and will surely continue to climb. The night auditor performs the daily audit process, reconciles, and closes out the financial activities for the day. This is a necessary daily procedure in order to keep the establishment organized and financially successful. This will remain in the future, and therefore, so will the need for night auditors. There is no computer software or robot that could fulfill all of a night auditor’s responsibilities. Plus, there is nothing quite like seeing a friendly smile and a warm welcome when you’ve been traveling all day and finally reach your destination. That person-to-person interaction just can’t be beaten.

Sample interview questions

  • Have you worked as a night auditor before? How did you handle this?
  • Are you prepared to occasionally perform tasks unrelated to the front desk, such as sweeping the lobby, wiping down tables, or emptying the dining hall trash?
  • What qualifications do you have?
  • What skills do you possess that would make you an asset to our team?
  • Tell me about a time when you had a workplace conflict and how you resolved it. 
  • How do you remain awake in the late hours when there may not be as much activity?
  • How would you handle a coworker being less than friendly to a customer?
  • In your opinion, what is the most challenging part of being a night auditor?
  • What qualities do you think a night auditor should possess in order to be successful?
  • How would you de-escalate the situation of a disgruntled customer?
  • What accounting software do you have experience with?
  • How would you handle a room being double booked?
  • How would you handle a customer when there have been several noise complaints?
  • How would you handle it if you discovered an accounting error made by a member of the daytime staff?
  • How do you balance family and home life while working a night shift?
  • Tell me about a time in your life that you went above and beyond to help someone. 
  • Have you ever had to conform to a workplace policy that you didn’t agree with? Elaborate. 
  • How would your colleagues at your last job describe you?
  • Where do you see yourself in five years?
  • Tell me about a time when you had difficulty building a relationship with a key team member. What did you do?

Are You Interested in Becoming a Night Auditor?

If you are interested in becoming a night auditor, we are ready to connect you to one of our headhunters or recruiters to see if you are a perfect fit for one of our available job openings. If a job does not suit you, we will always keep you in mind as new positions open up. We have vast experience connecting professionals with some of the most well-known organizations in the country. Your next job or career path as a night auditor could be right around the corner. Take a look at our latest job openings and our blog for career advice.

Similar Job Titles and Careers

  • Daytime Receptionist
  • Front Desk Concierge Professional
  • Bookkeeper
  • Administrative Assistant
  • Hotel Manager

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