Night AuditorSample Job Descriptions, Salaries, and Interview Questions
A night auditor is someone who provides customer service at a hospitality venue while simultaneously managing guest records and other important documents. The duties of a night auditor include front desk responsibilities, like checking in and out guests, invoicing guests and third parties, granting customer requests, answering calls, and guaranteeing that all daytime responsibilities have been performed satisfactorily. It is important that night auditors are trustworthy, highly organized, have excellent people and customer service skills, and be familiar with inventory procedures.
Sample job description #1
What we’re looking for
ABC Company is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. The Night Auditor will be responsible for verifying, posting and correcting all revenue from the property as well as checking in guests as necessary during the night shift with the highest level of customer service.
While this position begins as temporary, seasonal, you may have the opportunity to obtain full-time employment based on your skill set and the company’s growth.
What you’ll do
Greet and register guests
Assign rooms and issue room keys
Check out departing guests efficiently and politely and explain charges if necessary
Handle cash transactions and post guest room charges
Answer all incoming telephone calls and take messages as needed
Confirm room reservations
Print and distribute all necessary reports to various departments
Handle nightly closing and balancing of all shift reports and daily posting transactions
Verify daily arrivals with registration cards, vouchers and/or itinerary, category, rates, dates, etc.
Prepare next day’s arrivals
Prepare and distribute Daily Summary Report
Effectively and professionally address guest issues and complaints.
Perform other duties as assigned.
Skills you’ll need
Must be detail oriented and able to work independently
Ability to read and comprehend routine instructions, short correspondence and memos
Ability to give high priority to customer service
Must be able to solve problems with a minimum of supervision
Ability to stay alert and productive during overnight shifts
Work environment and physical demands
Must be able to work week days and weekends, holidays and some on-call hours
Sample job description #2
ABC Company is seeking a dynamic, service-oriented Night Auditor to join our team! ABC Company is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
Job duties and responsibilities
Audits the daily guest ledger
Handles all end-of-day accounting functions including posting daily room rates and room tax
Ensures accuracy of all charges to guest folios
Averages sum of revenues of all accounts receivable from food, room and other departments
Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues
Make cash drops in accordance with proper cash handling procedures
Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift
Monitors hotel security camera system
Ensures that lobby is well-maintained, properly lit and with music at proper volume
Work nights, weekends, and holidays as needed
Any other duties as assigned
Education and experience
Minimum of 1 year in Accounting or Night Auditor role
Knowledge of PMS
High School Diploma/GED
Knowledge, skills and abilities
Ability to multi-task
Ability to communicate effectively verbally and in writing
Ability to exceed expectations of guests
Basic accounting/math skills
Sample job description #3
As a Night Auditor, you will help provide the first impression our guest encounter as they enter our resort. We are looking for candidates with upbeat personalities and people who have a passion for helping others. If that might be you, apply!
Audits the day work
Check all Front Desk transaction and make corrections if necessary
Examines department activities for compliance with management plans and policies.
Prepares and submits audit findings and makes recommendations to management.
Balance all credit cards and transfer to the bank
Run rooms report and verify rates
Perform nightly bucket check
Answer telephones when necessary
Customer Service Experience
Be a self-starter/self-motivated
Must be able to work flexible hours, including nights, weekends, and holidays
Average salary and compensation
The average salary for a night auditor is $39,100 per year in the United States. Salary will likely vary depending on location, industry, company, and size of organization.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
Have you worked as a night auditor before? How did you handle this?
Are you prepared to occasionally perform tasks unrelated to the front desk, such as sweeping the lobby, wiping down tables, or emptying the dining hall trash?
What qualifications do you have?
What skills do you possess that would make you an asset to our team?
Tell me about a time when you had a workplace conflict and how you resolved it.
How do you remain awake in the late hours when there may not be as much activity?
How would you handle a coworker being less than friendly to a customer?
In your opinion, what is the most challenging part of being a night auditor?
What qualities do you think a night auditor should possess in order to be successful?
How would you de-escalate the situation of a disgruntled customer?
What accounting software do you have experience with?
How would you handle a room being double booked?
How would you handle a customer when there have been several noise complaints?
How would you handle it if you discovered an accounting error made by a member of the daytime staff?
How do you balance family and home life while working a night shift?
Tell me about a time in your life that you went above and beyond to help someone.
Have you ever had to conform to a workplace policy that you didn’t agree with? Elaborate.
How would your colleagues at your last job describe you?
Where do you see yourself in five years?
Tell me about a time when you had difficulty building a relationship with a key team member. What did you do?
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