Night Auditor How to Hire, Salary Data, and Job Descriptions

What is a Night Auditor?

A night auditor is someone who provides customer service at a hospitality venue while simultaneously managing guest records and other important documents. The duties of a night auditor include front desk responsibilities, like checking in and out guests, invoicing guests and third parties, granting customer requests, answering calls, and guaranteeing that all daytime responsibilities have been performed satisfactorily. It is important that night auditors are trustworthy, highly organized, have excellent people and customer service skills, and are familiar with inventory procedures.

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Average Salary and Compensation

Night auditor salaries vary by experience, industry, organization size, and geography. To explore salary ranges by local market, please visit our sister site zengig.com.

The average U.S. salary for a Night Auditor is:

$39,100

How to Hire a Night Auditor

When hiring a night auditor, first consider the following:

  • Recruiting: Do you have the knowledge, tools, and resources to attract and screen candidates?
  • Complexity: Do you need a senior professional, or will mid or junior-level skills and experience suffice?
  • Duration: Is this a one-time project or an ongoing need?
  • Management: Do you have the time and expertise to direct the work effectively?
  • Urgency: How soon does the work need to be completed?
  • Headcount: Do you have the budget and approval for an internal employee, or should you consider alternate options?

Answering these questions will help determine the best course of action for your current hiring need. Fortunately, great options exist for every scenario. These are our recommendations:

1. Use 4 Corner Resources (or another professional recruiting firm)

The heavy lifting is done for you when working with a top-tier staffing company like 4 Corner Resources. We source, screen, recruit, and deliver only the most qualified candidate(s), saving you significant time and effort throughout the hiring process while you remain focused on your core business. Understanding your needs and ensuring the right candidate for the position is the key to our success.

This is the best route to take when:

  • You need to fill the position quickly
  • You want access to a vast talent pool of high-quality, prescreened candidates
  • You intend to hire on a temporary, contract, or contract-to-hire basis and direct the work activity
  • You are hiring a direct employee but aren’t able to recruit effectively or efficiently with your internal staff
  • You aren’t familiar with current salary rates, market trends, and available skill sets
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2. Advertise your opening on a top job board

Your best option may be to advertise your opening on a proven job board. There are many widely used job sites out there that draw visits from qualified candidates. If you have someone internally who can dedicate the time and energy to sort through applications and screen individuals effectively, this can be a great choice. 

We recommend using a job board when:

  • Your internal recruiting team has the knowledge and experience to assess candidate qualifications
  • You are hiring a direct employee and have time to manage the entire recruiting effort 
  • You have a process for receiving, screening, and tracking all resumes and applications
  • You are prepared to respond to all applicants

There are many career sites out there. Here are the two we recommend for a night auditor opening:

CareerBuilder

CareerBuilder has been a trusted source for hiring since 1995. Reach 80+ million unique, diverse U.S. job seekers annually by posting your jobs through their talent acquisition channels. Through CareerBuilder, you can engage candidates and drive them into your sourcing pipeline. We recommend using CareerBuilder for hiring when you have the internal resources and processes to review, screen, and reply to all applicants.

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LinkedIn

LinkedIn is a social network for job seekers, professionals, and businesses. With this popular job site, you can enhance your brand and advertise your open position to a wide audience of motivated, qualified candidates. Job postings on LinkedIn are also extremely streamlined and user-friendly, making it even easier for candidates to apply. Additionally, applicants can use their LinkedIn profile instead of a resume to expedite the process. 

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3. Leverage your internal resources

You can utilize your own website, social media, and employees to assist in your search for top candidates. 

A company website posting should be the first step in notifying prospective candidates that you are hiring. Social media can also be a powerful tool for spreading the word about your new opening. As far as exposure is concerned, this option can be as good as some job boards when you have a large enough following across various platforms, like LinkedIn, Instagram, Facebook, TikTok, and Twitter.

Current employees are every organization’s greatest asset. Encourage your internal team to promote job openings to their network by offering cash and other incentives.

We recommend these options when:

  • Your brand has great name recognition
  • You can consistently monitor and respond to candidate activity through your website and social media accounts
  • You have a process in place to quickly and broadly communicate job openings and requirements
  • You have an effective employee referral program in place

If you aren’t sure which path is best, schedule a discovery call today with our seasoned recruiting professionals. The 4 Corner team is on standby to help you find the best option for your unique hiring need.

Sample Job Descriptions

Example 1

What we’re looking for

ABC Company is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. The Night Auditor will be responsible for verifying, posting, and correcting all revenue from the property as well as checking in guests as necessary during the night shift with the highest level of customer service.

While this position begins as temporary, seasonal, you may have the opportunity to obtain full-time employment based on your skill set and the company’s growth.

What you’ll do

  • Greet and register guests
  • Assign rooms and issue room keys
  • Check out departing guests efficiently and politely and explain charges if necessary
  • Handle cash transactions and post guest room charges
  • Answer all incoming telephone calls and take messages as needed
  • Confirm room reservations
  • Print and distribute all necessary reports to various departments
  • Handle nightly closing and balancing of all shift reports and daily posting transactions
  • Verify daily arrivals with registration cards, vouchers, and/or itinerary, category, rates, dates, etc.
  • Prepare next day’s arrivals
  • Prepare and distribute Daily Summary Report
  • Effectively and professionally address guest issues and complaints
  • Perform other duties as assigned

Skills you’ll need

  • Must be detail-oriented and able to work independently
  • Ability to read and comprehend routine instructions, short correspondence, and memos
  • Ability to give high priority to customer service
  • Must be able to solve problems with a minimum of supervision
  • Ability to stay alert and productive during overnight shifts

Work environment

  • Must be able to work weekdays and weekends, holidays, and some on-call hours

Example 2

ABC Company is seeking a dynamic, service-oriented Night Auditor to join our team! ABC Company is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

Job duties and responsibilities

  • Audits the daily guest ledger 
  • Handles all end-of-day accounting functions including posting daily room rates and room tax 
  • Ensures accuracy of all charges to guest folios 
  • Averages sum of revenues of all accounts receivable from food, room, and other departments 
  • Acts as a front desk clerk, checking guests in and out, booking reservations, and resolving guest issues 
  • Make cash drops in accordance with proper cash handling procedures  
  • Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift 
  • Monitors hotel security camera system 
  • Ensures that the lobby is well-maintained and properly lit, and keeps the music at the proper volume 
  • Work nights, weekends, and holidays as needed  
  • Any other duties as assigned  

Education and experience

  • Minimum of 1 year in Accounting or Night Auditor role  
  • Knowledge of PMS  
  • High School Diploma/GED 

Knowledge, skills, and abilities

  • Ability to multitask 
  • Ability to communicate effectively verbally and in writing 
  • Team player 
  • Ability to exceed expectations of guests 
  • Basic accounting/math skills

Example 3

As a Night Auditor, you will help provide the first impression our guests encounter as they enter our resort. We are looking for candidates with upbeat personalities and people who have a passion for helping others. If that might be you, apply!

Responsibilities:

  • Audits the day’s work
  • Check all Front Desk transactions and make corrections if necessary
  • Examines department activities for compliance with management plans and policies
  • Prepares and submits audit findings and makes recommendations to management
  • Balance all credit cards and transfer to the bank
  • Run rooms report and verify rates
  • Perform nightly bucket check
  • Answer telephones when necessary

Qualifications:

  • Customer Service Experience
  • Be a self-starter/self-motivated
  • Must be able to work flexible hours, including nights, weekends, and holidays

Sample Interview Questions

  • Have you worked as a night auditor before? How did you handle this?
  • Are you prepared to occasionally perform tasks unrelated to the front desk, such as sweeping the lobby, wiping down tables, or emptying the dining hall trash?
  • What qualifications do you have?
  • What skills do you possess that would make you an asset to our team?
  • Tell me about a time when you had a workplace conflict and how you resolved it. 
  • How do you remain awake in the late hours when there may not be as much activity?
  • How would you handle a coworker being less than friendly to a customer?
  • In your opinion, what is the most challenging part of being a night auditor?
  • What qualities do you think a night auditor should possess in order to be successful?
  • How would you de-escalate the situation of a disgruntled customer?
  • What accounting software do you have experience with?
  • How would you handle a room being double booked?
  • How would you handle a customer when there have been several noise complaints?
  • How would you handle it if you discovered an accounting error made by a member of the daytime staff?
  • How do you balance family and home life while working a night shift?
  • Tell me about a time in your life that you went above and beyond to help someone. 
  • Have you ever had to conform to a workplace policy that you didn’t agree with? Elaborate. 
  • How would your colleagues at your last job describe you?
  • Where do you see yourself in five years?
  • Tell me about a time when you had difficulty building a relationship with a key team member. What did you do?

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