Key HolderJob Description, Salary, Career Path, and Trends
Key holders are tasked with the opening and closing of a store. They may also be managers and are trusted associates that often do administrative duties when starting and ending the workday. They must have excellent communication skills, as they may be working with customers throughout the day. The primary responsibilities will be opening and closing the store, assisting customers, ensuring a clean workspace, managing codes and alarms, and setting employee schedules if needed.
Key holders should be skilled in operations and have experience managing and working as an associate. They may work in retail businesses, hospitality businesses, healthcare, and more. With excellent sales skills and a self-motivated attitude, key holders will succeed when they are trustworthy and have great time management.
Sample job description #1
We are seeking a passionate and dynamic Key Holder for our community who will drive sales and service, support management team with boutique, opening/closing duties, and sustainability through respectful, collaborative, agile, determined, and driven interactions with clients and team members.
Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities, and a variety of benefits with perks. Join our team as we cultivate coffee as an art to grow the best in each of us.
Be an agile coffee expert. You bring the passion, we provide the training, and you share it with the customer
Drive personalized coffee experiences, using storytelling to share your knowledge of our coffee and our sustainability practices with customers. Did you know that our 100% recyclable capsules are the least wasteful way to consume a cup of coffee
Cultivate respectful customer relationships. Though many customers shop online these days, the store is where we meet many of our customers for the first time
Care about safety. We are determined to create a safe, healthy environment for our employees and customers
Collaborate – whether it’s assisting with cleaning, organizing stock, or innovating a better way of doing things. Share your feedback and ideas to contribute to our overall success
Support boutique management team to complete special projects, inventory management duties, adhere to all opening & closing and cash management & return procedures
Requirements and skills:
High School Diploma or GED, required
1 year or more experience in retail, direct customer sales & service, or hospitality, preferred
A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
A respectful, agile, collaborative, determined, and driven mindset
Ability & willingness to work flexible hours including but not limited to: opening & closing shifts, Saturday or Sunday shifts, & holidays
Sample job description #2
A Full-Time Key Holder helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive, analytical, and trustworthy as a leader of a multi-million dollar business. They utilize applied learning to evolve as a business leader and improve store results. The Key Holder leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do.
What you’ll do
Training and Development
Store Presentation and Sales Floor Supervision
Policies and Procedures Adherence
At Least One Year of Customer Service Experience
Attention to Detail
Adaptability / Flexibility
Sample job description #3
The Keyholder provides exceptional customer service by creating a unique, inviting, entertaining, and educational multi-brand shopping destination and demonstrates their artistry skills with clients upon request. In addition, the Keyholder must bring a positive presence, creating a collaborative work environment on the sales floor, and provide excellent service to meet and exceed store financial goals. The Keyholder will assume role of Manager on Duty as needed and be responsible for operational task follow through, opening, closing, banking, and security of the store.
Provides the full ABC Company customer service experience in store, delivering sales to meet or exceed targets
Meets or exceeds all personal goals to positively contribute to the team and the store
Provide excellent customer service and product knowledge, offering full service experience and/or simple service depending on customer’s need
Positive representative of the ABC Company brand, always demonstrating professionalism and poise
Support promotions, events, and launches to deliver the intended experience for customers
Consistently elevate own artistry skills and the artistry skills of the team
Attends all required trainings and completes educational and developmental tools as assigned
Develops knowledge of trends in industry to provide best service possible and share with the squad
Contributes to a productive and dynamic ABC Company squad by connecting with employees, customers, and influencers
Act with professionalism and respect in all interactions with customers, co-workers, manager, and business associates
Fulfill Manager on Duty responsibilities, including all opening and closing responsibilities, banking responsibilities, managing down time to be productive, maintaining cleanliness standards, and always ensuring customer service standards are met and prioritized, as well as making sure the sales floor is a welcoming environment
Must adhere to all company policies and procedures. Immediately report any variances to a Manager or the People team
Completes opening and closing responsibilities accurately and efficiently and ensures cash handling standards are met and company funds are secured
Assists in execution of visual displays, merchandising, and marketing standards ensuring the store is consistently replenished
Assists in the preparation and completion of accurate physical inventory as assigned
Assists with non-sell tasks as assigned by Management and as part of the daily responsibilities
Use the POS accurately and train Beauty Artists on POS in addition to other operational tasks
Arrives to work on time and consistently follows the ABC Company personal appearance guidelines
Follows all safety and emergency procedures
Identifies potential loss prevention issues
Perform additional duties as assigned
2 years retail experience, previous sales experience required
Excellent customer service, communication, and organizational skills
Ability to multitask and build relationships
Flexibility and the ability to handle change in a positive manner
Cosmetic artistry experience preferred
Management experience a plus
Demonstrated ability to support business growth and exhibit professional behavior
Have and maintain flexible availability
Must have open flexibility to work during peak traffic times including evenings, weekends, and holidays
Able to lift, push, and pull up to 50 pounds
Able to stand on your feet for up to 8 hours
Average salary and compensation
The average salary for a key holder is $30,000 annually. There is an average annual bonus which equals up to $31,500. This will vary based on your location. Work experience can also cause some variance in annual salary.
Los Angeles, California
New York City, New York
Sample interview questions
Have you ever arrived at the store early to open but then realized you forgot your key at home? What did you do?
What is your process like when you arrive in the morning?
What is your process like when you are about to close the store? What do you do?
Has there ever been a time when you saw someone shoplifting? How did you handle the situation?
What are the top qualities to have as a key holder?
Issues with customers arise at times. If a customer is being difficult, how do you handle the situation?
Can you tell me about a time when you were in a stressful situation? How did you handle that?
Would you consider yourself self-motivated?
Can you tell me why you would be a good fit for this position?
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