Enrollment SpecialistJob Description, Salary, Career Path, and Trends
Enrollment specialists enroll students in schools and other educational facilities. Their responsibilities include student administration, co-ordination, and research as well as directing, planning, and conducting educational activities at universities, community colleges, post-secondary institutions, junior colleges, high schools, and elementary schools. Some enrollment specialists focus on adult education or career counseling, thereby helping students enter the job market.
Sample job description #1
We are seeking an Enrollment Specialist to become an important part of our team! You will take charge of implementing the vision, mission, and core values of our company.
Specific duties for enrollment specialist:
Maintain meaningful relationships with new and existing customers
Respond to inquiries, assist in enrollment processes, and resolve potential client issues
Create, present, and sell company products and services to drive enrollment numbers
Prepare and maintain account statements and financial reports for customers
Stay updated with the market through conducting research and building knowledge
Study industry trends and competitive market information to stay ahead of competition
Desired skills and experience:
Desired Qualities/Skills for Enrollment Specialist
Eager to learn
Sample job description #2
The Enrollment Specialist is responsible for the enrollment of insurance products and handling all customer contacts received by telephone. This position regularly engages in sales activities with customers and is responsible for processing customer applications, endorsements, and inquiries. The Enrollment Specialist is also responsible for being recognized as a trusted business advisor, and a representative of ABC Company’s values and mission.
Your responsibilities include
Assess customer needs and advise clients on coverage options. Provide quotations, pricing, and required information to prospects with excellent customer service. Complete the sales process for each customer with excellent customer service
Receive and respond to all customer inquiries and complaints. Request any missing or required information from customers and follow up for that information
Follow-up routinely with customers on all open or unresolved issues including calling lapsed customers
Answer the telephone in a prompt, professional and courteous manner
Report any and all conditions affecting customer satisfaction
Maintain appropriate records including, but not limited to, all time worked, reporting of sales activities, other reporting as required by management
Remote work experience preferred
Bachelor’s degree preferred
Active Life and Health License Required
Demonstrable strength and creativity in problem solving
Adaptable to change
Proven track record of managing multiple tasks and projects
Demonstrate a positive, high-energy attitude
Sample job description #3
Enters data from various source documents into prescribed databases for storage, processing, and data management purposes. Performs other administrative duties in support of School Enrollment and Business Operations.
Essential duties and responsibilities
Prepares, compiles, and sorts documents for data entry into school and district/state databases
Checks source documents for accuracy
Verifies and corrects data where necessary. Obtains additional information for incomplete documents
Combines and rearranges data from source documents where required
Enters data from source documents into prescribed databases
Transcribes information into required electronic format
May scan documents into document management system or databases
Audits completed work for accuracy
Stores source documents in designated locations for future reference
Maintains accurate records of activities and tasks
Responds to requests for information and accesses relevant files in providing information. Ensures reference documents are appropriate returned to storage for future reference
Prints information when required
Complies with all data integrity and security policies. Maintains the strictest of confidentiality requirements
Monitors and updates information in databases to ensure funding count cycles are accurate
Prepares, transmits, maintains, and responds to requests for student transcripts and other official documents
Consults with appropriate ABC Company staff in maintains electronic and hard-copied student records to include attendance, immunization, transcripts, grades, student schedules, and procedures
Performs administrative tasks in support of HR functions: creates position openings in HR system and ensures all new hire paperwork is completed in a timely manner
Provides other administrative assistance as required
MAY PERFORM OTHER DUTIES AS ASSIGNED
Skills and knowledge
Has the ability to work and interact with individuals at all levels of the organization
Has the ability to organize, prioritize and manage multiple priorities
Possesses good communication skills: Oral, Written, and Interpersonal
Demonstrates proficient experience with Microsoft Office (Word, Excel, PowerPoint), PowerSchools and email communications
Possesses good knowledge of company and departmental policies and procedures
Leads by example in adherence and knowledge of ABC Company and their Vision, Mission and Values demonstrated by the commitment to act in an ethical manner using behaviors that promote a team concept
Participates in and successfully complete training programs offered to increase skill and proficiency related to assignments
Ensures adherence to good safety procedures
High school diploma or equivalent. Minimum of 2 years relevant experience
Experience working in a school office setting highly desired
Excellent customer service skills
Excellent organization, time management, and follow up skills
Must be able to present a professional office with great customer service skills
Must have a positive attitude and be able to collaborate with others, while helping to maintain a pleasant working environment
Must be detail oriented
Bilingual a plus, but not required
Ability and willingness to work successfully with students, parents, and staff
Must pass a background check
Ability and willingness to take directions
Excellent references including attendance and punctuality
Proactive and takes initiative. Thinks creatively. Drives projects to completion. Insists on highest level of quality.
While performing the responsibilities of this position, the work environment characteristics listed below are representative of the environment the employee will encounter
Usual office working conditions.
Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects
Average salary and compensation
The average salary for an enrollment specialist is $38,500 in the United States. Position salary will vary based on experience, education, company size, industry, and market.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
Why do you want to work as an enrollment specialist? What about this position appeals to you?
A motivated applicant wants to join a position but is either not eligible or not qualified. How do you break this news to them?
Please describe your previous experience, if any, in the enrollment specialist industry.
Do you have any relevant degree or certification for this position?
What is your experience with Microsoft Office and Word?
How would you deal with any boring or repetitive instances of this job?
What software are you most familiar with?
In your own words, how would you describe what an enrollment specialist does?
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