Technical TrainerJob Description, Salary, Career Path, and Trends

Sample job description #1

ABC Company has an opening for a Technical Trainer specializing in supporting our Technology and Operations (TOP) facility in (City, State).

A day in the life

• Provide initial training to all TOP team Members (On-boarding, Refresher courses, etc.)
• Create new TOP-Center Training material or update existing material by describing informational needs, submitting initial versions for review, revising, and editing final copy
• Design and develop courses and test plan for end-users
• Responsible for the development of staff which will involve the requirement, development, coordination and presentation of training staff and review documentation of procedures shared with the theatre employees
• Perform the planning, coordination, and presentation of internal/external training programs including creating, editing, organizing, and maintaining, Yonyx, and Microsoft Office files
• Constantly improve training by evaluating effectiveness of specific job applications
• This position will be the liaison for ABC Company in developing tools to improve efficiency, having existing tools optimized, and providing related training for all team members
• Mentor and lead staff
• Provide leadership around development and management of knowledge and expertise. Become a Subject Matter Expert (SME) related to Digital Cinema operations
• Communication with manager and team members

What you will need to have

• Excellent Customer Service and Technical skills with a positive attitude
• Ability to identify customer concerns and opportunities with the ability to provide resolution
• Advanced PC skills including Microsoft Suite Applications; Advanced Excel experience is a plus
• Ability to facilitate solutions in a fast paced, complex technology, and business environment
• Excellent interpersonal and relationship skills; be seen as a leader and trainer to other technical people on the team
• Able to personally execute and succeed with any of the skills or activities for which you are responsible to Train
• Strong time management and organizational skills
• Excellent oral, written and presentation communication skills
• Decision-making skills to determine the most appropriate solutions
• Fluent in Spanish and/or Portuguese would be an asset but not required
• 2+ years of related work experience in the Technical/Call Center Support, Training, or related field
• Theater operation knowledge and experience is a plus

Sample job description #2

The Technical Training Facilitator ensures that effective software training of teammates leads to better quality of care for our patients. This position leads the strategy behind the approach to facilitation of software technology training, and the different adult learning facilitation methodologies to use. It also supports the research, development, and preparation to create training materials to meet the learning and business objectives of our projects.

Essential duties and responsibilities

• Facilitate audience-appropriate, clear, concise, and engaging live training for internal users on enterprise Electronic Medical Record software
• Lead the strategy behind the approach to facilitation of software technology training, and the different facilitation techniques to use to best train adult learners on new software
• Collaborate with subject matter experts and instructional designers in the research, development, and preparation of audience-appropriate, clear, concise, and engaging course content
• Conduct interviews with staff and managers to effectively assess training needs
• Conduct virtual, in-house and offsite activities such as presentations, job simulations, and role-playing exercises
• Research and recommend necessary learning equipment, such as platforms and projectors
• Monitor, evaluate, and take an accurate and adequate record of training activities and program effectiveness
• Maintain records of curriculum and materials

Minimum qualifications

• High school diploma or equivalent required
• Bachelor’s degree in related area required or a combination of education and progressively responsible work experience in related area may be substituted in lieu of degree on a year-for-year basis
• Minimum of five (5) years relevant experience as a training facilitator, training coordinator, or any other similar role, with a focus on learner engagement
• Virtual training facilitation and train-the-trainer experience
• Experience with curriculum planning/course mapping
• Experience using Facilitator/Leader guides
• Training certifications (i.e. CMF, CFM, CTF, etc.)
• Adequate experience with Learning Management Software (LMS)
• Sound knowledge of traditional and modern educational techniques
• Excellent verbal and written communication skills to effectively educate teammates and communicate with SMEs, stakeholders, and upper management
• Well-developed understanding of processes, such as how to enable group decision-making, problem-solving, and organizing and structuring agendas for appropriate results
• Well organized
• Able to work independently and juggle multiple projects and clients
• Advanced proficiency in MS Word, Excel, PowerPoint, and Outlook required
• Deals with confidential information and/or issues using discretion and judgment
• Ability to work well in a geographically dispersed team
• Travel required: up to 50%.

Sample job description #3

ABC Company is seeking a Technical Trainer who will join the Learning and Development team working closely with business functions in training end users on the accounting applications. This person will report to the Director of Learning and Development. If you are a proactive self-starter with a passion for learning and development, this is the position for you!

Primary responsibilities

• Facilitate training to existing and new hires on proprietary accounting applications
• Conduct seminars, workshops, and individual training sessions, both live and virtual
• Learn the functionalities of the accounting applications with high proficiency to teach end users
• Fully immerse and learn the end-user work flows to best facilitate practical on the job experiences for end users
• Identify potential gaps in curriculum and work with training team members and business function stakeholders to resolve
• Update and adjust lesson plans as needed based on both end user and manager feedback
• Collaborate with business function stakeholders to evolve and expand the curriculum, leveraging best practices and innovative learning methods
• Monitor, provide feedback, and write evaluations on end user progress through curriculum assignments and testing
• Act as a liaison between the different business function stakeholders to capture change management and implement as needed
• Perform analysis to measure the impact of the training curriculum

What you’ll bring to the role

• Bachelor’s Degree in Education, Psychology, Business Administration, Accounting, or Finance
• 2 years experience in employee development or training programs
• Knowledge of Private Equity fund administration a plus
• Excellent presentation and facilitation skills with a successful track record of making an impact
• Experience delivering a combination of classroom, virtual, and/or one-on-one training
• Knowledge of the principles of training, learning methodologies, and the ability to instruct and motivate
• Excellent verbal, written and interpersonal communication skills
• Strong organizational skills including logistics and planning capabilities
• Strong proficiency using Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
• Ability to operate technology and troubleshoot seamlessly
• Ability to prioritize and handle multiple assignments to meet deadlines on time
• Comfortable working in a fast-moving dynamic, and sometimes ambiguous environment
• High motivation to help others develop their knowledge and skills
• Has curiosity and does not settle for the status quo
• Ability to travel as needed

Sample interview questions

• How would you successfully communicate the value of a training program?
• What are your greatest strengths as a technical trainer?
• How do you handle a trainee who displays less technical ability than the rest of the group?
• What steps would you take to design a technical training workshop or webinar?
• What are your career goals?
• How do you handle different types of learners in a class?
• Explain a time you used a practical demo to teach something.
• Have you ever helped a company enhance its technological efficiency?
• Have you ever had a conflict with a manager/trainer about a training program?
• How do you cope with negative feedback?
• How would you identify and plan for the organization’s training needs?
• What training techniques do you find are the most effective?
• How does technical training differ from non-technical training?
• What specific technical topic are you most comfortable teaching? Can you briefly explain it?
• How would you measure the success of a training program?
• How do you keep up-to-date with technical training trends? 
• Can you give an example of a time your training helped a company enhance its technological efficiency?
• How do you deal with management when you have a conflict over a training program?
• How do you handle negative feedback?
• Have you ever had a conflict with a manager/trainer about a training program?