Director of HousekeepingSample Job Descriptions, Salaries, and Interview Questions
A director of housekeeping ensures that the housekeeping department runs in an efficient manner. They typically work in hotels or other areas within the hospitality industry where they provide guests with quality service and a clean and safe environment throughout the duration of their stay. They also manage department staff, departmental expenses, and budgeting. Directors of housekeeping generally stand for long periods of time and must have a good amount of physical stamina. They need to be calm under pressure as the environment can be highly stressful at times. Good leadership qualities and excellent people and customer service skills are paramount to this role.
Proficiency in various relevant computer programs, including Microsoft products is an important skill. Directors of housekeeping should have excellent communication skills to convey information and ideas clearly, both oral and written. They need to be able to prioritize work and collaborate with other department leaders and supervisors. Maintaining inventory of necessary materials and products, balancing budgets, as well as handling staff and customers are other roles important to the director of housekeeping.
Sample job description #1
Work on a team that is built around adaptability & flexibility, service passion, professionalism, ethic for work integrity, communication, and teamwork.
Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. Responsible for handling guest interactions and issues in a timely manner. Conducts Performance Evaluations and disciplines staff when needed. Works directly with staffing agencies to ensure proper staffing levels. Select, train, evaluate, lead, motivate, and coach all employees in the Hotel’s Housekeeping Department to ensure that established cultural and core standards are met. Assures financial goals of the Housekeeping department are met. This role has direct contact with guests and as such good communication skills are a necessity. This position does require an applicant with a flexible schedule, able to work morning/afternoon shifts, weekends, and holidays.
Preferred qualifications and skills
College degree preferably specializing in hotel/restaurant management or business
At least three years previous experience in supervisory position in Housekeeping
Knowledge of housekeeping service and labor control
Good command of the English language
Bi-lingual in Spanish preferred
Successful candidate must possess legal work authorization in the United States
What to expect
Salary Range – 75,000 to 82,000
Be part of a cohesive team with opportunities to build a successful career with global potential
Medical, dental, and vision insurance
Holiday, vacation, and sick pay
Discounted RTD Flex Pass for employees
401k participation with a company matching program
Complimentary stays at Four Seasons worldwide (subject to availability)
Access to the Hotel’s health club facilities
Free employee meals prepared by the culinary team
Complimentary dry cleaning of employee uniforms
Sample job description #2
The Director-Housekeeping is responsible for ensuring efficient operations of the Housekeeping Department in accordance with the Hospitality standards as well as leading the entire Housekeeping Department including rooms front/back of house public areas and laundry. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities.
Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
At least 7 years of progressive experience in a hotel or a related field; or a 2-year college degree and 5 or more years of related experience; or a 4-year college degree and at least 3 year of related experience.
Supervisory experience required.
Must be proficient in Windows operating systems Company approved spreadsheets and word processing
Must have a valid driver’s license for the applicable state.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high pressure situations.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Approach all encounters with guests and associates in an attentive friendly courteous and service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
Comply at all times with the Hotel’s standards and regulations to encourage safe and efficient operations.
Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid
Establish and maintain a key control system for the department.
Operate radios efficiently and professionally in communicating with hotel staff.
Ensure the proper use of radio etiquette within the housekeeping department.
Monitor and direct all Housekeeping and Laundry leadership.
Ensure compliance to company and brand training using the steps to effective training according to standards.
Sample job description #3
Responsible for the overall operation of Housekeeping and Laundry, including outside contractors and/or 3rd party vendors. Hires, trains, and coaches’ associates. Documents and issues disciplinary action as needed, up to and including termination.
Assigns and distributes work accordingly, setting department goals, objectives and standards. Other responsibilities include the management of associate’s wardrobe, hotel floral, public areas, lockers rooms, including back of house offices and hallways. Oversees the creation of unique touch points that reflect a sense of place, establishing local programs and standards for pets, kids, and special occasions such as anniversaries or birthdays, enhancing the in-room experience in accordance with the Hotel’s standards and best practices.
Essential duties and responsibilities
Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards, including brand product standards
Ensure that standards are maintained at a superior level daily.
Establish and maintain a superior level of cleanliness and institute work rules to accomplish the same.
Develop working schedules to meet peak end low demand periods, following local labor law requirements.
Maintain payroll and labor costs
Liaise with Front Office to ascertain and meet anticipated guest check-in and check-out – ensuring the correct inventory required is always available
Inspect daily all areas to ensure hotel standards are maintained and address areas failing to meet standard
Maintain a positive working relation with Engineering, meeting regularly to ensure a smooth and quick response to any in-room repair work needed.
Coordinate with Engineering to ensure a robust preventative maintenance program is in place and establish monthly KPI’s
Knowledge of public area management and laundry operations
Knowledge of proper chemical handling and following OSHA requirements
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding
Ability to provide legible communication
Ability to manage payroll
Ability to keep control of the budget
Ability to train and develop the Housekeeping and Laundry departments
Ability to motivate the staff and developing incentive programs to improve their productivity
Prioritize, organize and follow-up
Be a clear thinker, remaining calm and resolving problems using good judgement
Follow directions thoroughly
Understand a guest’s service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data
Required to speak, read and write English, with fluency in other languages preferred
Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
Minimum two years’ experience as an Executive Housekeeper for a luxury or ultra-luxury hotel
Average salary and compensation
The average salary for a director of housekeeping is $58,800 per year in the United States, with a potential for quarterly or annual bonus. Salary will vary by market, resort quality, and property size/number of rooms.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
What’s the most rewarding part of housekeeping?
How would you keep employee schedules organized?
Can you describe a time you had an employee dispute? How was it resolved?
What was your most frustrating employee experience? How did you work around it?
What was your most frustrating customer experience? How did you work around it?
How many languages can you speak?
What would you consider to be the strongest aspects to look for in a housekeeper?
What do you think is the most important component of housekeeping?
What does a healthy and happy work environment look like to you?
What kind of responsibilities have you had in your previous position?
Are you familiar with OSHA regulations?
What do you do to maintain a safe working environment?
Could you describe your cleaning process?
How much experience do you have handling clean-up of large events?
How do you delegate tasks that are too large to handle to your colleagues?
What tactics do you use to stay organized?
How would you handle an angry guest?
What would you consider to be your greatest accomplishment in this type of role? Why?
We match top professionals with great employers across the country. Your next career move or star employee is just around the corner. Review our career content and advice, browse our latest job openings, or email us your resume. We look forward to connecting with you soon!