HR Assistant Job Descriptions, Average Salary, Interview Questions

Responsibilities

• Provide efficient and high-quality customer service to associates at every level across the organization
• Handle incoming requests via phone and email related to payroll, general benefits, company policy, employee self-service transactions, employment verification, and other associate related questions
• Seek to understand the true needs of the associate by asking questions to ensure requests are resolved completely
• Process transactions and resolve issues in a timely and professional manner, following up on, and/or escalating issues as warranted
• Direct requests to the appropriate Center of Excellence or partner based on established workflows and service agreements (i.e. payroll, benefits, leave of absence, employment verifications, etc.)
• Documents call history for all transactions related to an associate

Job requirements

• 0-3 years Human Resource experience preferred or other relevant Call Center Experience
• High School Diploma or equivalent
• Excellent written and verbal communication skills
• Working knowledge of Microsoft Office applications
• Strong attention to detail and high integrity
• Demonstrated ability to deal with sensitive and confidential information
• Conflict resolution skills

Desired qualifications

• Bachelor’s degree, preferably in Human Resources or a business field
• Prior Human Resources and/or call center experience
• Bilingual

A Human Resources Assistant job is available in Harrisburg, PA with ABC Company. Strong candidates will have a minimum of two years of administrative experience (or academic equivalence). Working under the direction of the Corporate HR Manager, this role supports the ABC Company Corporate Office as well as provides administrative support to the Corporate HR and EHS Teams. ABC Company is one of the largest suppliers of windows and doors, with more than 10 manufacturing facilities throughout the United States.

Job responsibilities include:

• Support leadership in scheduling travel arrangements, booking events, etc.
• Coordinate visitor entry, including tracking of visitors for safety and evacuation purposes
• Act as a backup to the site’s Executive Assistants
• Conduct tours for new Team Members
• Complete expense statements HR and Safety leadership team
• Assist in organization and management of HR files
• Lead office security protocols and distribute location announcements
• Responsible for ordering office supplies
• Assist in presentation preparation for site leadership
• Other office administrative duties as assigned

Qualifications

• Minimum of Two years of office administrative experience (or academic equivalence)
• A High School Diploma or GED
• Able to maintain a high level of confidentiality
• Proficient with Microsoft office programs
• Ability to interface with individuals with diverse backgrounds at varying levels of the organization
• Excellent communication and organizational skills with a high degree of customer service

Summary:

The Human Resource Assistant aids with and facilitates the human resource processes at all business locations. This role provides administrative support to the human resource function as needed, including record-keeping, file maintenance, and HRIS entry.

Essential responsibilities, include but are not limited to:

• Respond to internal and external HR related inquiries or requests and provide assistance
• Redirect HR related calls or distribute correspondence to the appropriate person of the team
• Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates, etc.) in both paper and the database and ensure all employment requirements are met
• Liaise with other departments or functions (payroll, benefits, etc.)
• Support the recruitment, hiring, and onboarding process
• Schedule meetings, interviews, HR events, etc. and maintain the team’s agenda
• Assist with the coordination of training sessions and seminars
• Participate in orientation and support the Training Manager with record keeping as needed
• Produce and submit reports on general HR activity, including union reporting
• Assist in ad-hoc HR projects, like collection of employee feedback
• Performs customer service functions by answering employee requests and questions
• Process unemployment claims as directed
• Assists with processing of terminations
• Makes photocopies; mails, scans, and emails documents, as well as performs other clerical functions
• Assists or prepares correspondence as requested
• Prepares new-employee electronic files and maintain existing employee records
• Performs other related duties as assigned

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, skills, and experience

• Bachelor’s degree in human resources or related field and/or equivalent experience
• Proven experience as an HR Assistant or relevant administrative position
• Proficiency in using MS Office (MS Excel and MS Power Point, in particular)
• Experience with databases. HRIS systems preferred
• Ability to work with ATS software
• Outstanding communication and interpersonal skills
• Ability to handle data with confidentiality
• Good organizational and time management skills