IT SpecialistJob Description, Salary, Career Path, and Trends
IT specialists support an organization by making sure users are able to access and use computer networks throughout the workday. It is vital for IT specialists to have experience in information technology and have a deep understanding of hardware and software technology.
IT specialists are hired to make sure computer networks and systems are working properly and efficiently. Some of their duties include setting up networks, updating old software and hardware, and implementing data security systems. It is important for IT specialists to have a solid understanding of firewalls, antivirus, and anti-spyware to ensure network security.
This job opportunity is perfect for those looking to enter the information technology field after earning a high school diploma or relevant IT certificate. There are many opportunities for on-the-job training, allowing IT specialists to get familiar with important IT concepts and hardware.
Sample job description
The IT specialist maintains knowledge of current IT and telecommunications technology while assisting our customers. These current and emerging technologies include, but are not limited to, optical transport networks, software-defined networks, wireless, mobility, satellite, Ethernet, unified communications, IP/enterprise network infrastructures, and cloud-based services.
You will initiate actions to develop new programs and contracts and update existing programs and contracts to ensure the most current technologies and services are being made available to customers.
As an ideal candidate, you have proven experience in developing, implementing, and supporting various hardware, software, and network systems.
Typical duties and responsibilities
Reviews diagnostics and assesses the functionality and efficiency of systems
Implements security measures
Monitors security certificates and company compliance with requirements
Offers technical support to company staff and troubleshoots computer problems
Installs and updates software and hardware as needed
Prepares project status reports by collecting, analyzing, and summarizing information
Meets with prospective clients to determine needed resources and requirements
Defines hardware, software, and network requirements
Identifies and resolves project issues
Education and experience
Bachelor’s degree in computer science, information technology, computer engineering, or related field
Master’s degree a plus
5+ years of related experience
Required skills and qualifications
Extensive knowledge of various operating systems, hardware, software, and programming languages
Excellent problem-solving skills
Excellent attention to detail
Exceptional troubleshooting abilities
Excellent verbal and written communication skills
Experience in technical writing
Hardware and/or software certification.
Previous experience in a technical support role
Program certifications from Cisco, Microsoft, Apple, or others
Average salary and compensation
The average salary for an IT specialist is $64,900 per year in the United States. Salary will vary based on geography, education, certifications, additional skills, the number of years of experience.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Typical work environment
IT specialists typically work in an office or computer laboratory. However, many IT specialists work from home, providing technical support remotely. IT specialists spend many hours sitting in front of a computer. They also spend time in computer laboratories testing and repairing hardware and software for infrastructure devices and employee workstations.
The typical work hours for an IT specialist in an office setting are 9 AM to 5 PM, Monday through Friday, but many are on call 24/7, generally rotating weeks with other IT specialists on the team. Depending on how big the team is, they might be on call as many as 20 or more weeks a year.
IT specialists work in a variety of industries, and many institutions offer certifications for IT professionals. Here are some of the top certifications for IT specialists:
Google Certified Professional Cloud Architect.The Google Certified Professional Cloud Architect designation shows your thorough understanding of cloud architecture and Google Cloud. Certification demonstrates your ability to design and plan cloud solution architectures, manage and provision cloud solution infrastructures, design infrastructures for security and compliance, analyze and optimize technical and business processes, manage implementations of cloud architecture, and ensure solution and operations reliability. The certification exam can be taken online or at a testing center. There are no prerequisites, but Google recommends 3+ years of industry experience including 1+ years designing and managing solutions using Google Cloud.
Information Technology Infrastructure Library Foundation (ITIL) Certifications.The ITIL certification is one of the top certifications in the field and shows that you can help your organization manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale, and change.
Certified in Risk and Information Systems Control (CRISC). The CRISC credential recognizes you as an IT professional who understands IT risk and how it relates to the organization. The CRISC equips you with the knowledge and skills to identify, evaluate, and manage IT risk and to develop and implement control measures and frameworks. To earn the CRICS, you must pass the CRISC exam, which consists of IT risk identification, IT risk assessment, risk response and mitigation, and risk control, monitoring, and reporting.
The path to a career as an IT specialist starts with a bachelor’s degree, typically in computer science, computer engineering, information science, electrical engineering, informatics, or information technology.
The next step is to gain practical experience by obtaining an entry-level position as an application developer, technical support specialist, web developer, business or systems analyst, database administrator, or similar job. You can also gain experience through internships while obtaining your degree.
Pursuing certification is a great way to boost your career. Experienced IT specialists normally work with a specific software system or language, and you can find certification programs that can further your education and expertise in your field.
By earning a master’s degree, you can take your career to senior roles. Degree programs such as business analytics, cybersecurity, big data, or information technology provide the skills you need to attain a top-level position in IT.
US, Bureau of Labor Statistics’ job outlook
SOC Code: 15-1230
Projected Employment in 2030
Projected 2020-2030 Percentage Shift
Projected 2020-2030 Numeric Shift
IT specialists with a background and skills in cybersecurity will be in high demand in the years to come. Digital technology has shown that it is prone to cyber threats and breaches, and cybersecurity will need to continually improve to fend off attacks. Because cyberattacks can come at any time and in various forms, being prepared is essential. It’s not so much a matter of if the attack will come but when.
As cloud computing becomes more popular, traditional on-premises databases are being transitioned to the cloud, and new databases are being deployed there. IT specialists will need to have a good working knowledge of cloud computing. The risk of cloud computing is security. IT specialists will have to ensure that the cybersecurity measures in place are robust enough to prevent breaches.
Sample interview questions
What software packages are you familiar with?
Are you familiar with cloud-based IT solutions?
What new software or technology have you worked with, and how did you learn it?
How would you resolve an issue where an employee can’t connect to the office Wi-Fi?
What do you do to maintain your technical certifications?
Which automated-build tools or processes have you used?
Which development tools are you familiar with?
What programming languages are you proficient in?
Can you give an example of an innovative change you initiated and implemented?
How do you handle multiple deadlines?
How do you troubleshoot IT issues?
What is the biggest IT challenge you have faced, and how did you handle it?
What are authentication and authorization, and what tools do you use to support them in enterprise deployments?
What are the elements of an N-tier architecture?
How familiar are you with unit testing?
What is the difference between a delete statement and a truncate statement?
In network security, what is a honey pot, and why is it used?
What database performance metrics do you look for?
What are transaction logs, and how are they used?
What is a cross-site scripting attack, and how do you defend against it?
What is a SAN, and how is it used?
What role does DMZ play in network architecture?
Are You Interested in Becoming an IT Specialist?
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