IT SpecialistJob Description, Salary, Career Path, and Trends

IT specialists support an organization by making sure users are able to access and use computer networks throughout the workday. It is vital for IT specialists to have experience in information technology and have a deep understanding of hardware and software technology.

IT specialists are hired to make sure computer networks and systems are working properly and efficiently. Some of their duties include setting up networks, updating old software and hardware, and implementing data security systems. It is important for IT specialists to have a solid understanding of firewalls, antivirus, and anti-spyware to ensure network security.

This job opportunity is perfect for those looking to enter the information technology field after earning a high school diploma or relevant IT certificate. There are many opportunities for on-the-job training, allowing IT specialists to get familiar with important IT concepts and hardware. 

Sample job description #1

Responsibilities

  • Software/OS maintenance, server stack upkeep, power management, and remote access management. Troubleshoot and maintain bare metal servers
  • Support users in both environments Hybrid Windows AD and Azure/O365
  • Support our warehouse which is currently on Wi-Fi with Cisco AP’s, network switches with Cisco and Meraki AP’s, which are present in the environment
  • Support current security equipment including cameras, video storage, door access, and other equipment at our local facility
  • ISSMV will be primary for the local location for the setup of user accounts, email, device shares, scanner, and WMS system deployment, and door access
  • Support our WMS infrastructure. This includes printers, servers, network connections, and user support. ISSMV will have the primary responsibility for equipment on site
  • Support local users on Jive VOIP phone system. This includes account support, equipment support, and account maintenance
  • Work with the local team to deploy new assets such as computers, printers, phones, and other IT-covered devices
  • Comply with company safety policies, procedures, and best practices
  • Available for other special projects at the direction of the IT Systems Manager, senior IT staff, or the local Warehouse Manager

Required skills or education

  • College degree in IT or related field
  • 2+ years of IT experience can substitute for a degree
  • IT certifications are also a plus
  • Must have knowledge of VM, Microsoft Office, Windows OS, Windows 10/11, Mac OS, Azure Cloud, and Windows Server
  • Server support, RF scanner support, Android OS, Cisco network knowledge, printer support, and VOIP phone support experience are all pluses
  • Warehouse management software (SCALE 2017), remote meeting support, and SharePoint admin knowledge are pluses
  • No fear of heights is preferred as some Access Points are on the warehouse ceiling
  • Excellent verbal and written communication skills
  • Exhibit a can-do attitude, strong interpersonal skills, including good relationship-building skills, and the ability to communicate with all levels of employees
  • Excellent internal/external customer service skills, ability to be flexible, and work both independently, and as part of a team
  • Possess and maintain excellent time management, customer service, strong analytic, organization, and prioritization skills, attention to detail, and problem-solving skills
  • Ability to multitask and work on tight timelines
  • Ability to manage sensitive and confidential situations effectively and professionally

Sample job description #2

The IT Specialist is responsible for working with company ABC’s managed services vendor in applying security policies and implementing enhanced security measures. The IT Specialist will be SME on Microsoft Office products such as Outlook, SharePoint, and Teams. They will be responsible for implementing workflow solutions using SharePoint and Teams, troubleshooting Microsoft Teams and Outlook issues, and managing Microsoft retention policy solution. The IT Specialist will also be responsible for implementing and managing a user management process across a portfolio of applications. They will be responsible for working with the Director of IT and managed services vendor on implementing IT projects as the organization continues to mature its IT environment.

Duties and responsibilities

  • Support PAN’s IT security program by managing the implementation and adherence of IT security policy
  • Develop and update IT policies, and SOPs
  • Support IT audits and manage its response to audit observations
  • Manage user access for internal systems
  • Monitor and manage user access to systems using Microsoft’s Intune
  • Utilize Microsoft SharePoint and Teams to develop solutions to optimize business processes
  • Manage Microsoft’s Information Governance retention policies
  • Coordinate the purchase and distribution of PC hardware to employees
  • Troubleshoot employee’s PC hardware issues
  • Manage the communications between vendors and staff related to system down time due to maintenance or system failures
  • Interact with internal staff and vendors to resolve customer issues/inquiries, provide feedback, and close loop

Job requirements

  • Bachelor’s degree in information technology, computer science, or related field
  • 1-3 years experience supporting an organization’s IT needs
  • Familiarity with best practices around IT security
  • Experience managing and administering SharePoint sites, specifically, site management, user management, creating automation workflows, and managing document libraries
  • Experience working with Microsoft retention policies
  • Experience managing and administering Microsoft team rooms
  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Experience working with MS Power Apps, Yammer, Planner, OneNote, Google suite for business, adobe and tableau – is desired
  • Experience performing Salesforce user management tasks
  • Strong communication and writing skills
  • PC hardware management and troubleshooting experience a plus
  • Excellent organization and coordination skills
  • Ability to work well under pressure and within tight timelines
  • Ability to multitask in a cross functional environment
  • Ability to prioritize workload and consistently meet deadlines
  • Strong communication and facilitation skills
  • Possess strong behavioral skills: attention to detail, proactiveness, inquisitive, analytical thinking, etc.
  • Certifications for CompTIA Security+ is a plus

Sample job description #3

Information Technology Specialist to join our IT Team and assist the team in coordinating, planning, and implementation of technology-related initiatives and support our company operations. The IT Specialist will report directly to our IT Manager and coordinate with our site development teams in the implementation of our IT Structure.

What you’ll do

  • Carry out and implement Company IT Support
  • Collaborate with different members of the IT Team in ensuring all goals are met and that we are carrying out best practices
  • Receive and distribute IT equipment, while maintaining ongoing relationships with vendors
  • Take part in developing an inventory management system to track all company equipment
  • Contribute to maintaining the Configuration Management Database under the direction of the IT Manager

Who we are looking for

  • An IT Specialist who loves what they do and is excited to be a part of a new company
  • A true process driver to ensure we are meeting Company Goals
  • An effective communicator who can present information to all levels of an organization
  • A knowledgeable and experienced people person who can explain even the most complex information in an effective way
  • An individual who enjoys educating others in their areas of expertise

What qualities we look for

  • Communicates Effectively. You develop and deliver communications that convey a clear understanding of the unique needs of different audiences
  • Successfully Manage Relationships. Build partnerships and work collaboratively with others to meet shared objectives
  • A Driver whose success is driven by ensuring the success of their team and the company
  • Optimizes Work Processes. Endeavors to close inefficiencies and gaps to maximize the efficiency of workflows

Average salary and compensation

The average salary for an IT specialist is $64,900 per year in the United States. Salary will vary based on geography, education, certifications, additional skills, the number of years of experience.

LocationSalary LowSalary High
Phoenix, Arizona$64,500$87,300
Los Angeles, California$72,800$98,500
Denver, Colorado$60,650$82,000
Washington, DC$73,900$100,000
Miami, Florida$60,400$81,750
Orlando, Florida$55,700$75,400
Tampa, Florida$56,250$76,150
Atlanta, Georgia$59,000$79,850
Chicago, Illinois$67,850$91,800
Boston, Massachusetts$73,350$99,250
Minneapolis-St. Paul, Minnesota$58,450$79,100
New York City, New York$77,200$104,500
Philadelphia, Pennsylvania$62,900$85,100
Dallas, Texas$61,250$82,850
Houston, Texas$60,700$82,100
Seattle, Washington$70,600$95,550
National Average$55,200$74,650

Sample interview questions

  • What software packages are you familiar with?
  • Are you familiar with cloud-based IT solutions? 
  • What new software or technology have you worked with, and how did you learn it?
  • How would you resolve an issue where an employee can’t connect to the office Wi-Fi? 
  • What do you do to maintain your technical certifications?
  • Which automated-build tools or processes have you used?
  • Which development tools are you familiar with?
  • What programming languages are you proficient in?
  • Can you give an example of an innovative change you initiated and implemented?
  • How do you handle multiple deadlines?
  • How do you troubleshoot IT issues?
  • What is the biggest IT challenge you have faced, and how did you handle it?
  • What are authentication and authorization, and what tools do you use to support them in enterprise deployments?
  • What are the elements of an N-tier architecture?
  • How familiar are you with unit testing?
  • What is the difference between a delete statement and a truncate statement?
  • In network security, what is a honey pot, and why is it used?
  • What database performance metrics do you look for?
  • What are transaction logs, and how are they used?
  • What is a cross-site scripting attack, and how do you defend against it?
  • What is a SAN, and how is it used?
  • What role does DMZ play in network architecture? 

IT Specialist Jobs in Ashburn

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