What Does an HR Administrator Do?
A job as an HR administrator can be described as high-stress, very fast-paced, and difficult. HR administrators will need to be able to multitask, explain things in layman’s terms, and be exceptionally organized. HR administrators help manage and prepare different HR documents, help employees with issues that arise, facilitate employee onboarding and training, and help with payroll. As they are the first point of contact between employees and the HR department, they will handle employee contracts, recruiting, and interviewing for the company. HR administrators should possess strong written and verbal communication skills, excellent time management skills, and a passion for the company they work for.
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National Average Salary
HR administrator salaries vary by experience, industry, organization size, and geography. To explore salary ranges by local market, please visit our sister site zengig.com.
The average U.S. salary for an HR Administrator is:
HR Administrator Job Descriptions
ABC Company is partnering with a global broker that provides specialist insurance, reinsurance, and capital markets advisory services to assist them in bringing on an HR Administrator. This is a direct hire opportunity, offering a competitive salary and fantastic benefits.
HR Administration, HR Information System (HRIS), Metrics, and Reporting
- Act as a go-to HR professional for day-to-day employee questions, as well as respond to employees in a timely and accurate manner ensuring complete follow-through
- Assist with annual and off-cycle compensation, bonus, and promotion processes
- Work with other HR team members to ensure the annual HR checklist is completed
- Update HR reports on a monthly basis to provide accurate metrics to the business
- Create ad hoc reports and manipulate data, as needed, in an accurate and concise manner
- Prepare and submit the annual EEO-1 report
- Answer day-to-day questions regarding benefits plans; refer employees to the Benefits Resource Center for claims resolution issues or escalate to other HR team members, as needed
- Assist with leaves of absence tracking, including disability plan coordination
- Review discrepancy reports from the medical carriers when issues arise between HRIS and medical carrier record-keeping systems
- Reconciliation benefit carrier invoices on a monthly basis
Recruiting and Onboarding
- Perform initial phone screens and in-person interviews, as requested
- Assist in the preparation of offer letters, agreements, and all other relevant new hire paperwork
- Onboard new employees in a welcoming way, ensuring they receive timely and accurate instruction needed regarding their employment and benefits options
- Participate in various projects in order to gain exposure to different areas within the HR
- Complete project work in a timely and accurate manner and provide clear communication on project status to project leader(s)
Required education, experience, and skills
- 4-year degree from an accredited college or university or a combination of some advanced education/training along with equivalent years of experience in Human Resources
- Minimum of three years of experience in a Human Resources role in a professional environment
- Strong attention to detail with excellent follow-up and follow-through skills
- Advanced proficiency in Microsoft Office suite of products, including Teams
- Ability to see the big picture yet has the ability to work in a detailed and thorough manner
The primary purpose of this position is to provide process and transactional support for HR systems & processes, including support for all users through the resolution of cases (using Service Now technology), chat, and phone support. This position is expected to be the first point of contact with handling all support calls routing to the People Operations team and other tasks as required to resolve first-level support requests.
This role will be responsible for assisting with a large volume of data entry and review related to team member business processes, including hires, terminations, salary adjustments, and other confidential items. This position will also monitor various HR inboxes and respond or escalate to the appropriate team, including COE, HR Strategic Partners, or Leadership
Essential duties and responsibilities
- Receives and provides basic navigation support for routine correspondence following established procedures (such as address changes, application support, background check corrections, and employee self-service support)
- Review and update key business processes and general master data components
- Collaboration with the People Operations team to achieve faster support service level agreements that ensure department key performance indicators are met
- Bachelor’s degree or equivalent combination of education and experience preferred
- 2+ years of a relevant customer support role and past data entry experience
- Intermediate computer skills including generating simple letters, spreadsheets, and/or graphics for personal business use or creating simple queries and simply formatted data output
- Must be proficient in Microsoft Excel, Word, and Powerpoint
- Understanding HR systems and processes is a plus
- Ability to interact with and communicate with a broad range of end users providing excellent support
- Requires excellent communication skills, both verbal and written
- Bilingual preferred
- Must possess excellent customer service, basic analytical and troubleshooting skills, planning, and organizational skills
- Must be detail-oriented and work well in a team environment.
- Must be able to work in a fast-paced environment
- Must be able to multitask when applicable
- Strong interpersonal skills, particularly as it relates to working effectively with others and building successful relationships throughout the organization
- Excellent judgment and proven ability to analyze issues quickly & take appropriate action under limited time constraints
- Perseveres to locate necessary data quickly to support customer resolution; Consistently delivers high-quality, timely work, resulting in highly satisfied customers
- Passion for learning
- Familiarity with SAP/HR and Workday is highly valued
- Team player
ABC Company is looking for a Human Resources Assistant to assist with the administration of the day-to-day operations of the Human Resources functions and duties. In addition to providing clerical support to the HR department and employees regarding human resources-related activities, policies, processes, and procedures, the Human Resources Assistant will be in charge of a number of different personnel-related administrative tasks. This opening is based in the (City, State) area and is a short-term contract/temporary opportunity.
- Explore the internet to locate potential customers
- Oversee office and administrative tasks
- Partake in planning new employee orientation meetings
- Update employee database information
- Approachable and appropriate interaction with staff at all levels in a rapidly changing environment
- Proven knowledge of Human Resources (HR) Administration
- Deep understanding of Employee Timesheets
- Onboarding experience preferred
- Computer Files experience
- Spanish Language experience desired
- Data entry experience required
- Accomplished in office applications and software, as well as Human Resource Information Systems (HRIS)
- Desire to thrive in scenarios of team-based work or independent tasks, always looking to learn more and take initiative on a number of different projects and tasks
- Excellent verbal, written, and social communication skills
- Experience handling confidential business matters and information with discretion
How to Hire an HR Administrator
Consider the following when hiring an HR administrator:
- Recruiting: Do you have the internal resources and tools to source and recruit for this role successfully?
- Complexity: Do you need a senior professional, or will mid, or even junior-level skills suffice?
- Duration: Is this a one-time project, or an indefinite need?
- Management: Can you effectively direct the work effort?
- Urgency: Are there any deadlines associated with this need?
- Headcount: Do you have the budget and approval for an internal employee, or should you consider alternate options?
Answering these questions will help determine the best course of action for your current hiring need. Fortunately, various great options exist for every scenario, no matter how unique. When hiring an HR administrator, we recommend the following options:
1. Use 4 Corner Resources (or another professional recruiting firm)
The heavy lifting is done for you when working with a top-tier staffing company like 4 Corner Resources. We source, screen, recruit, and deliver only the most qualified candidate(s), saving you significant time and effort throughout the hiring process while you remain focused on your core business. Understanding your needs and ensuring the right candidate for the position is the key to our success.
This is the best route to take when:
- You need to fill the position quickly
- You want access to a vast talent pool of high-quality, prescreened candidates
- Your position is suited for temporary hiring services, contract staffing, or contract-to-hire recruiting, and you intend to direct the work activity.
- You are hiring an employee as a direct placement but aren’t able to recruit effectively or efficiently with your internal staff.
- You aren’t familiar with current salary rates, market trends, and available skill sets
2. Advertise your opening on a top job board
Your best option may be to advertise your opening on a proven job board. There are many widely used job sites out there that draw visits from qualified candidates. If you have someone internally who can dedicate the time and energy to sort through applications and screen individuals effectively, this can be a great choice.
We recommend using a job board when:
- Your internal recruiting team has the knowledge and experience to assess candidate qualifications
- You are hiring a direct employee and have time to manage the entire recruiting effort
- You have a process for receiving, screening, and tracking all resumes and applications
- You are prepared to respond to all applicants
There are many career sites out there. Here are the two we recommend for an HR administrator opening:
LinkedIn is a social network for job seekers, professionals, and businesses. With this popular job site, you can enhance your brand and advertise your open position to a wide audience of motivated, qualified candidates. Job postings on LinkedIn are also extremely streamlined and user-friendly, making it even easier for candidates to apply. Additionally, applicants can use their LinkedIn profile instead of a resume to expedite the process.
CareerBuilder has been a trusted source for hiring since 1995. Reach 80+ million unique, diverse U.S. job seekers annually by posting your jobs through their talent acquisition channels. Through CareerBuilder, you can engage candidates and drive them into your sourcing pipeline. We recommend using CareerBuilder for hiring when you have the internal resources and processes to review, screen, and reply to all applicants.
3. Leverage your internal resources
You can utilize your own website, social media, and employees to assist in your search for top candidates.
A company website posting should be the first step in notifying prospective candidates that you are hiring. Social media can also be a powerful tool for spreading the word about your new opening. As far as exposure is concerned, this option can be as good as some job boards when you have a large enough following across various platforms, like LinkedIn, Instagram, Facebook, TikTok, and Twitter.
Current employees are every organization’s greatest asset. Encourage your internal team to promote job openings to their network by offering cash and other incentives.
We recommend these options when:
- Your brand has great name recognition
- You can consistently monitor and respond to candidate activity through your website and social media accounts
- You have a process in place to quickly and broadly communicate job openings and requirements
- You have an effective employee referral program in place
If you aren’t sure which path is best, schedule a discovery call today with our seasoned recruiting professionals. The 4 Corner team is on standby to help you find the best option for your unique hiring need.
Sample Interview Questions
- What interests you about human resources?
- How do you handle confidential information?
- How have you used creativity in an HR position?
- Which area of HR do you enjoy working in the most?
- Do you enjoy working as part of a team?
- Where do you see yourself in five years?
- What are your biggest strengths and weaknesses?
- How do you go about finding the right person for a position?
- How would you organize a team-building event for a diverse group of people?
- How would you resolve a dispute with your team?
- What are the most common mistakes HR administrators make, and how would you avoid them?
- What leadership techniques do you use?
- Can you describe your most important accomplishment?
- Do you prefer working alone or in groups?
- What is the most important thing you are looking for in a job?
- What are some things you particularly liked about your last job?
- What was the most difficult decision you made in the last six months?
- How would you get your team to accept your ideas or departmental goals?