Program Manager Job Descriptions, Average Salary, Interview Questions
A large IT department often has multiple projects running at one time, and a program manager is the point person who makes sure an entire group of projects stays on track. Program managers plan the overall program, manage the budget, and align the various projects and deliverables that are part of the program.
A program manager is different from a project manager. Project managers are in charge of one specific project, whereas a program manager leads multiple coordinated projects aimed at a particular goal. A program manager usually oversees multiple project managers.
It’s important for an IT program manager to have some technical expertise. However, most companies equally value skills like leadership, budgeting, and a knowledge of different project and program management methodologies. Program managers must work closely with stakeholders within the company to make sure the IT program aligns with the strategic goals of the company.
Sample job description #1
Summary job description
As an integral part of this program, ABC Company seeks an enthusiastic program manager to develop and coordinate the initiative’s growth and expansion in a way that instills equity and collaboration in every element. This position will lead the work to implement the initiative, including growing the network of organizations, agricultural service providers, and individuals participating in the work; guiding the training and work of four regional land access navigators; assisting with the transition of illinoisfarmlink.org to a statewide resource for farmers, landowners, and agriculture service providers; and leading the development of strong land access and transfer education programs to aid farmers and landowners throughout the state. The successful candidate will shape the evolution of ABC Company.
Cultivate, facilitate, motivate, and coordinate strong relationships with and among a diverse network of partners participating in the ABC Company
Coordinate communications, programs, and events related to ABC Company
Provide training, direct assistance, and ongoing support to regionally located navigators
Connect farmland seekers, transitioning farmers, and non-operating landowners to regionally located navigators through electronic communications, phone calls, and in-person meetings
Assist navigators and partners in the development and implementation of statewide educational events and resources to reduce barriers to land access, ownership, and transition
Keep the ABC Company website up to date with statewide events, services, and resources, as well as with current property and farmland seeker postings
Ensure the values of diversity, equity, justice, and belonging are integrated into this initiative
Facilitate meetings with initiative partners
Represent ABC Company at public meetings, conferences, workshops, and trainings
Work collaboratively with staff and initiative partners to identify and secure funding support for this program
Work with Executive Director to develop annual program and budget goals
Participate in weekly staff meetings, staff member check-ins, project meetings, etc.
Other duties as assigned
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions and this job description in no way states or implies that these are the only duties to which will be required in this position. Management reserves the right to revise the job or require that other or different tasks be performed or assigned.
Candidates must have 3+ years of experience in a field focused on agriculture, environment, conservation, or food systems. Candidates with higher education and no experience will not be considered for this position. Candidates with only experience and no higher education are strongly encouraged to apply.
The candidate must be:
Passionate with an eagerness to learn more about farming, farmland access, and farmland transfer issues
Experienced in building and managing collaborations
Excellent at communicating including a high level of comfort regularly interacting with a diverse audience of farmland owners, farmers, agricultural service providers, and other industry professionals
Deeply committed to building an inclusive farmland access movement in Illinois
Experienced in technical assistance, education, or community engagement
Equipped with strong research, writing, and data analysis skills, and the ability to convert high level concepts into understandable information
Willing to learn, outgoing, organized, and energetic
Capable of managing projects independently and as part of a team
Able to use standard Windows computer programs and Google Suite tools, as well as able to work with web platforms like Drupal
Able to occasionally work in the evenings or on weekends, as well as travel throughout Illinois
Able to remain in a stationary position for the majority of a workday
Depending on the candidate, remote work may be considered. Candidate must be based in (State).
Sample job description #2
General statement of duties:
Manage staff and day to day operations at ABC Company locations. Develop programming to facilitate and support recovery. Provide Therapy services to ABC Company clients in need of treatment services.
Develops, implements and evaluates program goals and objectives, ensure the quality of service delivery to the community through monitoring and supervision
Facilitate intakes and make decisions about clients entering the recovery housing program
Program coordination with referral sources including Portage County courts, JFS, MHRBs, etc.
Develop and implement new programming
Recruits, hires, trains, supervises, and evaluates shift staff, peer support workers, therapists and case managers and oversees staff development and training
Completes assessment, diagnosis and treatment for clients in need of services, following licensure standards
Attend staff and clinical meetings
Builds financial and in-kind supports for program through local resource development and community education. Oversees all solicitations and acceptance of donated goods and services to program. Adequately acknowledges donors
Complete required reports according to program and agency reporting requirements in a timely manner
Ensure program goal achievement and assists in creating and maintaining a positive program image in the community
Develop and maintains ongoing collaboration with partner agencies
Maintains shelter buildings, equipment, supplies, and grounds
Represent agency on service provider networks, coordinating bodies, and in the general community
Comply with agency policies and procedures, COA regulations, federal and state requirements, and educational/certification/registry requirements
Other duties as assigned
Desired skills and experience:
Knowledge of family, community, and human service issues, organizational functioning and operations
Valid Ohio Driver’s License and ability to meet agency requirements for driving insurability
Must be able to meet agency requirements for criminal back ground check (Sate Bureau of Criminal Identification & Investigation)
The Program Manager is required to have the following skills with a general client population, interview methods, individual and group therapy methods, knowledge and techniques for treatment of addictions
Capacity for collecting, organizing, and reporting data in order to reach valid conclusions
Skills in crisis intervention and emergency services
Minimum educational/licensure requirements
Graduate degree in counseling or other related field. Appropriate licensure in the State of (State), LICDC, LSW, LPC, LISW, LPCC, and Psychologist
Minimum experience requirements
Specific training and experience in substance abuse treatment
Sample job description #3
The purpose of the navigation program is first and foremost to direct clients to the appropriate resource that best fits their needs and to guide them in the process for connecting to that service, whether it is on-site, at another location of ABC Company, or at another agency. The manager of the navigation program will be in charge of managing that process so that it is as helpful and easy for the client as possible. This position will manage the staff who fulfill this function. Another aspect of the position is safety at the XYZ Campus. The manager will address training for staff so that diffusion of difficult and crisis situations is achieved. In addition to these aspects, the navigation program will assist clients by engaging with them to prevent homelessness and to promote planning toward stability.
Success in this position means that clients are directed appropriately, that a service is scheduled or connected to quickly, and that the client understands and is comfortable with the process. Success means that clients are treated with care and that difficult situations are diffused so that all – clients and staff – are as safe and comfortable as possible.
Commitment to mission, values, and ethos of the agency and the animation of those foundational principles in the programming and services provided to people in need, our partners, and the community as a whole
Responsible for making sure that all navigation staff are trained in de-escalation, trauma informed care practices, and are fluent in our crisis protocol
Lead navigation staff in homelessness diversion activities, to include problem solving with clients and utilizing available tools which may include things like bus passes, some type of financial assistance, and other types of assistance
Lead navigation staff in working with clients in a trauma informed way in order to promote planning toward greater stability
Respond to situations and behaviors where safety is a concern in an appropriate way, as when clients become aggressive or threatening
Manage documentation of incidents that occur on campus
With management staff, identify and own objectives related to the agency strategic plan that involve the navigation function
Provide supervision for staff, including individual and group meetings. Ensure staff meet or exceed performance standards
Ensure that procedures are documented, shared, and understood by the team and other staff as needed
Provide an effective means of reporting, monitoring services, and the maintenance of appropriate records, files, and reports that are consistent with areas of responsibility
Maintain accurate monthly and annual statistical reports of program data and outcomes
Supervise all data management functions and outcomes reporting. Manage the way that HMIS is used for the navigation function so that it is accurate, consistent, in line with objectives, and reportable to the dashboard with the help of the Income & Relief Services director
Advanced proficiency in Spanish and fluency in English (verbal and written), or proficiency in another language spoken by immigrants in the region covered (location) is a plus
Interacting with vulnerable and at risk populations introduces stressors including but not limited to erratic or volatile behaviors or outbursts, and potential for secondary trauma from listening to other people’s financial and personal problems
A majority of the assigned duties are performed in an office environment
The employee is subject to both inside and outside environmental conditions
Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this position
Desired skills and experience
H.S. diploma/equivalent. Bachelor’s degree in human services field, business, or education preferred
Experience with and knowledge of de-escalation best practices
Experience as a supervisor at the team or departmental level preferred
Experience working with socioeconomically disadvantaged populations
Experience working with people experiencing mental illness
Demonstrated self-starter and ability to work independently with little supervision
Demonstrated ability to apply culturally appropriate skills in interactions with clients, co-workers, volunteers, partner agencies, and other community members
Excellent communication (verbal and written), problem solving, listening, and interpersonal skills, with the ability to form and maintain positive work relationships
Understanding of how the work of ABC Company upholds Catholic social teaching and willingness to represent ABC Company within agency guidelines
Ability and willingness to work within the established structure of ABC Company
Occasional evenings and weekends are required to accommodate meetings and special events
Average salary and compensation
The average salary for a program manager is $130,000 in the United States. Position salary will vary based on experience, education, company size, industry, and market.
Los Angeles, California
Minneapolis-St. Paul, Minnesota
New York City, New York
Sample interview questions
What are the most common reasons for a project to fail?
When overseeing a number of projects, how do you determine which projects are healthy and which are at risk?
How does a program manager differ from a project manager?
What makes you an excellent program manager?
How do you handle conflict when it arises on a project?
How do you stay on schedule for tight deadlines?
Describe a time you managed a project that didn’t go to plan. What did you learn from that experience? How would you have handled it differently now?
What are your preferred metrics for measuring success?
How do you stay up to date with trends and technology in the industry?
What is your process for developing a budget for a project?
How do you define and document goals for the programs you oversee?
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