Salesforce AdministratorJob Description, Salary, Career Path, and Trends

Salesforce administrators specialize in managing Salesforce’s suite of products. Salesforce is the world’s most popular customer relationship management (CRM) software, used by many large corporations. A Salesforce administrator identifies, develops, and expands new business processes while working closely with co-workers, functional leaders, and Salesforce experts. Through this role, Salesforce administrators serve as not only Salesforce analysts but also as administrators and technical project managers. Perhaps most importantly, they act as the point of contact for all users within their company, available to answer questions and troubleshoot problems.

Sample job description #1

About the role: 

As the Salesforce Administrator you will support the Revenue Operations (RevOps) team by creating Salesforce reports and dashboards, owning data management tasks, responding to user support requests, and testing new features and functionality. This role will have the opportunity to contribute to diverse projects both big and small and work cross-departmentally with the B2B Sales, Finance, Enrollment, and Marketing teams.

Responsibilities:

As the Salesforce Administrator, you will…

  • Partner with the RevOps team and internal business stakeholders to create Salesforce reports and dashboards
  • Administer ABC Company’s Salesforce instance and manage connected integrations
  • Respond to Salesforce user requests and assist with developing solutions to address business needs
  • Perform frequent data quality checks to ensure Salesforce data is accurate
  • Make recommendations on improving existing business processes using Salesforce and other RevOps technology
  • Assist the CRM team with testing new Salesforce functionality that supports business requirements
  • Take on ad-hoc responsibilities around new initiatives such as building new metrics and requests to analyze revenue information

Requirements:

You will be set up for success in the Salesforce Administrator role if you have…

  • 2-4 years experience administering Salesforce and innovating or scaling in a similar, fast-based environment; specifically, experience in tools administration
  • Salesforce ADM-201 Certification (required)
  • Experience working as a part of a sales/business development, sales/revenue operations or sales team
  • A track record of working successfully as a member of a team and taking initiative to own individual projects
  • Advanced excel skills and excellent written communication
  • Familiarity with creation and configuration of Salesforce and/or Tableau dashboards and reporting
  • BA/BS with a major in finance, computer science, statistics, quantitative economics, or another degree emphasizing data analysis
  • The ability to work in (City) office three days per week
  • Independent US work authorization (required)

Sample job description #2

ABC Company is looking for a full-time Sales Analyst to work within ABC Company’s Growth team to manage, optimize, and drive the future state of sales systems used in our business development process. The primary responsibilities will be focused on ensuring there is clear system and process support for all sales activities, opportunity tracking, and sales reporting and planning. The successful candidate will have a proactive, detail-oriented approach and the ability to work both autonomously and collaboratively on a wide range of time-sensitive, and important tasks that will help drive the business forward. This position will report into the growth team and support client and account teams in all of ABC Company’s offices.

At ABC Company, you will:

  • Be the Product Owner and serve as subject matter expert and point of contact for Salesforce and LinkedIn Sales Navigator, owning the future roadmap, managing system enhancements, maintaining the current environment, as well as supporting integrations with other ABC Company systems
  • Lead updates to the Salesforce environments, including upstream and downstream system integration, by maintaining a structured backlog, supporting development, and data migration efforts
  • Maintain regularly circulated reports and dashboards and ensure data quality of all supporting data through data hygiene data cleansing protocols
  • Build forecasting functionality, optimize existing reports and dashboards, and create new reporting tools and operating analytics, as needed to share insights with the Leadership for repeatable, scalable, and predictable sales processes
  • Be the main point of contact in onboarding new employees and leadership onto the sales platform, developing refresher training and educational support as needed
  • Manage sales tools vendors, access, and seats for ABC Company users
  • Grow with ABC Company by supporting internal initiatives to uplift our people, processes, and market presence
  • Cultivate new skillsets based on your own professional development goals utilizing the learning and development budget provided by ABC Company

Required qualifications:

  • 2-3 years of related experience with a Salesforce Admin certification OR 3-5 years of experience total
  • Highly skilled in Salesforce and/or a certified Salesforce, Sales Cloud Enterprise Admin, reporting, and dashboards
  • Knowledge of data loader or other data transformation tools
  • High level of proficiency with MS Office Suite
  • Proficient in data analysis, analytics, and tech-oriented problem solving
  • Excellent communication, interpersonal, and organizational skills; highly professional and diplomatic approach
  • Experience in training and process documentation
  • Flexibility to work outside normal business hours and travel within the US; hours may exceed 8 hours per day
  • The ability to demonstrate a legal right to work in the U.S

Preferred qualifications:

  • Experience in the Consulting industry and/or vendor management
  • Experience with lead generation and/or marketing activities
  • Bachelor’s Degree

Sample job description #3

ABC Company seeks an experienced Salesforce Administrator to be part of our team. The Salesforce Administrator is responsible for executing our product vision and lead the ongoing development of our salesforce.com deployment including Sales Cloud and Field Service Lightning. The successful candidate has a record of success in improving processes and adoption using the Force.com platform. The Salesforce Administrator works closely with their manager, functional leaders, organizational units, vendors and subject matter experts to identify, develop and deploy technology supporting our core business processes. The Salesforce Administrator oversees and assist the day-to-day configuration, support, maintenance, and improvement of our CRM platform.

Due to expansion in operating systems, we are adding a Salesforce Administrator position to our IT team. This position reports to the Director of IT Operations.

Key duties and responsibilities:

  • Serve as primary system administrator for the Salesforce.com environment
  • Regularly communicate product outcomes and tell the product story to stakeholders
  • Manage and own relationships with cross functional teams and vendors to develop product strategy and drive desired outcomes
  • Build, lead, and coach a Salesforce center of excellence team
  • Support all administrative functions including user account maintenance, reports and dashboards, workflows, approval processes and other routine tasks
  • Complete regular internal system audits and prepare for upgrades
  • Manage data feeds and other integrations
  • Coordinate the evaluation, scope and completion of new development requests.
  • Assist in training of new users, and grow the Salesforce.com skill set across the organization
  • Effectively act as the liaison between our users, vendors, and the application development teams
  • Work independently with members of the user community to define and document development requirements
  • Continue to develop and customize the Salesforce.com platform using industry best practices
  • Make recommendations and design solutions that improve user experience, expand platform utilization, and align with the overall company strategy
  • Translate business requirements and user stories into working solutions using appropriate configuration and development approaches
  • Proactively identify new opportunities to support additional business processes or functions
  • Research changes in upcoming versions of Salesforce.com in order to provide recommendations that enhance productivity
  • Work with department managers to drive efficiency through tooling and business process automation
  • Create and maintain reporting that meets management requirements and efficiently conveys key performance indicators in multiple areas of the company
  • Create and maintain documentation for users, processes, approval processes and workflow
  • Document system requirements, including validation rules, process builder, automation, record types, encryption, workflow, approval processes, and triggers
  • Identify the appropriate third-party products/applications and determine when it is appropriate to include external application developers to meet business requirements and timelines
  • Manage and resolve support ticket submissions
  • Work with third-party vendors and Salesforce premier support to resolve issues.
  • Assist staff across multiple departments within the company to optimize their success with the platform through communications, training, and support services.
  • Remain current on Salesforce best practices, technologies, and certifications
  • Develop and manage roadmap communications and negotiate priorities

Minimum education and experience:

  • Minimum 2 years of experience as a Salesforce.com administrator for an environment supporting 400 or more users
  • Minimum 2 years of experience with Field Service (“Service Cloud”)
  • Saleforce.com Admin (ADM201 and ADM211) certified or defined path towards certification
  • Sales Cloud, Service Cloud and Developer certifications preferred
  • Proven ability to design and implement new processes and facilitate user adoption
  • Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, flows, approval processes, custom views, and other content of intermediate complexity
  • Strong understanding of Salesforce.com best practices and functionality
  • Strong data management abilities

Average salary and compensation

The average salary for a Salesforce administrator is $89,800 in the United States. Position salary will vary based on experience, education, company size, industry, and market.

LocationSalary LowSalary High
Phoenix, Arizona$89,300$120,850
Los Angeles, California$100,750$136,300
Denver, Colorado$83,950$113,600
Washington, DC$102,300$138,400
Miami, Florida$83,600$113,100
Orlando, Florida$77,100$104,300
Tampa, Florida$77,850$105,350
Atlanta, Georgia$81,650$110,500
Chicago, Illinois$93,900$127,000
Boston, Massachusetts$101,500$137,350
Minneapolis-St. Paul, Minnesota$80,900$109,450
New York City, New York$106,850$144,600
Philadelphia, Pennsylvania$87,000$117,750
Dallas, Texas$84,750$114,650
Houston, Texas$83,950$113,600
Seattle, Washington$97,700$132,200
National Average$76,350$103,250

Sample interview questions

  • What are the different editions of Salesforce?
  • What are the different types of objects in Salesforce?
  • How many custom fields can I create in an object?
  • How would I go about getting a security token?
  • What’s a dependent picklist?
  • What’s considered a fiscal year in Salesforce?
  • Which field cannot be added as a custom index?

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