Leasing Agent How to Hire, Salary Data, and Job Descriptions

Leasing agents help rent out buildings, apartments, and homes. They must have excellent communication skills, both verbal and written. Leasing agents may work with short term or long term rentals, and they may work with residential or commercial properties. Their salary is often based on commission and how much they rent. The most important part of being a leasing agent is having strong knowledge of the real estate market. 

Most of the day will be spent assisting possible tenants in seeing the property, recommending other properties as applicable, helping them tour the property, and working through signing the lease. Time management is extremely important in this field of work, and those wanting to become leasing agents should be personable and outgoing.

Sample job description #1

Primary responsibilities

  • Have or acquire the information necessary to navigate the rental process
  • Accepting and vetting leads provided by the office team and/or posting your own ads of Craigslist and other ILS feeds
  • Tracking and managing leads
  • Touring prospective residents through our buildings and units
  • Providing applications to prospective residents and following up on the application process
  • Signing leases with prospective residents
  • Prepare tour reports
  • Explaining and understanding the Move-in Requirements
  • Move-in Funds required
  • Deposit required
  • Renters Insurance
  • Understand market rent/design/neighborhood trends in area

Minimum requirements and qualifications

  • A state Real Estate Salesperson or Brokerage license is required
  • Previous real estate experience and customer service is advantageous
  • Proficiency in Microsoft Office

Key skills and competencies

  • Customer service focused
  • Attention to detail and being self-motivated are required
  • Must work well in a team setting
  • Effective communication skills are required, both verbal and written
  • The ability to work independently, be organized and detail-oriented
  • Flexibility in schedule including nights and weekends as needed
  • Capability to work collaboratively and prioritize teamwork

Sample job description #2

Responsibilities

Responsibilities include leasing, marketing, and maintaining positive resident relations of multi-family residential apartments.

  • Immediately record all telephone and in-person visits
  • Greet and qualify prospects by covering all criteria (ask questions, utilize digital guest cards, etc.) and follow up on prospects that did not close/refer to sister properties
  • Inspect model and market ready suites to ensure apartments are neat, clean, and ready for resident move-ins
  • Administrative functions (resident files, daily inspections, correspondence distribution to residents, and various tasks as requested or needed)
  • Resident retention (plan, host, and attend resident events, as well as handle concerns, maintenance requests with follow up upon completion, invoice and notifications distribution, contribute to cleanliness/curb appeal)
  • Neighborhood marketing (outreach activities, advise residents of referral concessions, distribute newsletters, pamphlets/flyers, market surveys, and shop competitive communities)

Qualifications

  • Willingness to obtain Fair Housing Certification prior to interacting with prospective residents
  • Strong oral and written communication skills along with professional, positive attitude
  • Computer friendly (RHM software used; Word, Outlook, Yardi, Yardi Popcard)
  • Must be able to work Saturdays
  • 2 years prior experience in relevant customer service or sales
  • Ability to work some evenings and weekends

Sample job description #3

This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.

Your Benefits

  • FLSA Status Exempt
  • Discretionary annual bonus
  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k Matching
  • Paid Maternity Leave

Your Responsibilities

  • Prioritize interactions and communication with customers. Provide community and amenity tours
  • Provide feedback on sales barriers and customer objections to management team
  • Execute sales and engagement initiatives as outlined by management
  • Provide recommendations on local marketing opportunities and messaging
  • Assist with social media and communication on various platforms to engage customers
  • Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities
  • Always represent the community positively and professionally, both in and out of the office

Property administration

  • Demonstrate proficiency with general community, market and policy knowledge
  • Log, file and retrieve customer packages
  • Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds, and amenities
  • Schedule and follow up on maintenance requests to aid in timely resolutions
  • Maintain office organization and cleanliness
  • Assist with after-hours lock out duties as required

What we require

  • Customer-centric mindset
  • Agility and flexibility with a frequently changing environment
  • Great communication and interpersonal skills with a diverse population
  • Reliability and self-discipline
  • Availability to work during summer, holidays, and Turn periods

Average salary and compensation

The average salary for a leasing agent is $42,000 per year in the United States and $52,000 including a yearly bonus. Compensation will vary depending on experience, education, market conditions, and geographical location. 

LocationSalary LowSalary High
Phoenix, Arizona$41,750$56,500
Los Angeles, California$47,100$63,750
Denver, Colorado$39,250$53,150
Washington, DC$47,850$64,700
Miami, Florida$39,100$52,900
Orlando, Florida$36,050$48,800
Tampa, Florida$36,400$49,250
Atlanta, Georgia$38,200$51,700
Chicago, Illinois$43,900$59,400
Boston, Massachusetts$47,500$64,250
Minneapolis-St.Paul, Minnesota$37,850$51,200
New York City, New York$50,000$67,600
Philadelphia, Pennsylvania$40,700$55,050
Dallas, Texas$39,650$53,600
Houston, Texas$39,450$53,350
Seattle, Washington$45,700$61,800
National Average$35,700$48,300

Sample interview questions

  • How do you manage to work under pressure when you have multiple deadlines to complete?
  • What makes you a great candidate for this position?
  • Do you enjoy sales?
  • How do you answer questions from the tenants that you don’t know the answer to?
  • Do you have any experience with commercial leasing?
  • Have you ever had issues with a tenant? If so, how do you handle it?
  • How are your negotiation skills?
  • Why do you want to be a leasing agent?
  • Do you have experience marketing the properties you’re leasing?
  • How would you handle a situation where a resident has destroyed property intentionally?
  • What is your process like when a tenant refuses to pay their rent?

Need help hiring a Leasing Agent?

We match top professionals with great employers across the country. Your next career move or star employee is just around the corner. Review our career content and advice, browse our latest job openings, or email us your resume. We look forward to connecting with you soon!

Browse A-Z Job Descriptions