Leasing Agent Job Descriptions, Average Salary, Interview Questions

Primary responsibilities

• Have or acquire the information necessary to navigate the rental process
• Accepting and vetting leads provided by the office team and/or posting your own ads of Craigslist and other ILS feeds
• Tracking and managing leads
• Touring prospective residents through our buildings and units
• Providing applications to prospective residents and following up on the application process
• Signing leases with prospective residents
• Prepare tour reports
• Explaining and understanding the Move-in Requirements
• Move-in Funds required
• Deposit required
• Renters Insurance
• Understand market rent/design/neighborhood trends in area

Minimum requirements and qualifications

• A state Real Estate Salesperson or Brokerage license is required
• Previous real estate experience and customer service is advantageous
• Proficiency in Microsoft Office

Key skills and competencies

• Customer service focused
• Attention to detail and being self-motivated are required
• Must work well in a team setting
• Effective communication skills are required, both verbal and written
• The ability to work independently, be organized and detail-oriented
• Flexibility in schedule including nights and weekends as needed
• Capability to work collaboratively and prioritize teamwork

This role demands exceptional interpersonal and problem-solving skills and stellar work ethic.

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternity Leave

Your Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours
• Provide feedback on sales barriers and customer objections to management team
• Execute sales and engagement initiatives as outlined by management
• Provide recommendations on local marketing opportunities and messaging
• Assist with social media and communication on various platforms to engage customers
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities
• Always represent the community positively and professionally, both in and out of the office

Property administration

• Demonstrate proficiency with general community, market and policy knowledge
• Log, file and retrieve customer packages
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds, and amenities
• Schedule and follow up on maintenance requests to aid in timely resolutions
• Maintain office organization and cleanliness
• Assist with after-hours lock out duties as required

What we require

• Customer-centric mindset
• Agility and flexibility with a frequently changing environment
• Great communication and interpersonal skills with a diverse population
• Reliability and self-discipline
• Availability to work during summer, holidays, and Turn periods

Responsibilities

Responsibilities include leasing, marketing, and maintaining positive resident relations of multi-family residential apartments.

• Immediately record all telephone and in-person visits
• Greet and qualify prospects by covering all criteria (ask questions, utilize digital guest cards, etc.) and follow up on prospects that did not close/refer to sister properties
• Inspect model and market ready suites to ensure apartments are neat, clean, and ready for resident move-ins
• Administrative functions (resident files, daily inspections, correspondence distribution to residents, and various tasks as requested or needed)
• Resident retention (plan, host, and attend resident events, as well as handle concerns, maintenance requests with follow up upon completion, invoice and notifications distribution, contribute to cleanliness/curb appeal)
• Neighborhood marketing (outreach activities, advise residents of referral concessions, distribute newsletters, pamphlets/flyers, market surveys, and shop competitive communities)

Qualifications

• Willingness to obtain Fair Housing Certification prior to interacting with prospective residents
• Strong oral and written communication skills along with professional, positive attitude
• Computer friendly (RHM software used; Word, Outlook, Yardi, Yardi Popcard)
• Must be able to work Saturdays
• 2 years prior experience in relevant customer service or sales
• Ability to work some evenings and weekends