Strategic Transformation Manager

Marketing & Creative
in Tampa
, FL
Reference: 19-02341


Responsible for the delivery of smaller enterprise process initiatives with an expected return on investments with limited oversight. Manage initiatives through advanced skills in process management and organizational relationships. Lead initiatives and identify opportunities to improve various business processes across the organization in an effort to understand, document and identify solutions for deficiencies in our current process and systems. Provide oversight and leadership to ensure that process initiatives are completed on time, in scope with required deliverables and ROI are met.

Key Duties and Responsibilities:

  • Responsible for the delivery on a smaller enterprise process improvement initiatives or works with a team on larger enterprise process improvement initiatives
  • Responsible for all phases of the established process
  • Assemble the process team, assign individual responsibilities and guide the team through the process methodology
  • Become intimately familiar with the entire scope and requirements of the initiative
  • Perform research amongst leading practices and participate in problem-solving and execution
  • Conduct gap analysis, evaluate cost benefits analysis to support recommendations and translate business needs into system requirements
  • Work with staff who has a direct relationship or an implied reporting to achieve business outcomes
  • Providing clear leadership and direction in a positive and professional way
  • Provide guidance and leadership to a cross-functional team
  • Encourage collaboration while holding team members accountable
  • Build effective relationships in an effort to build trust and learn the business as well technology
  • Ensure process deliverables are created, maintained and meet departmental standards
  • Work with business units and cross functional teams to gain an in-depth understanding of their business processes
  • Translate business needs into system requirements documentation and explain to the end user in an easy to understand way
  • Identify and articulate customer issues and translate them into business requirements and/or data metrics for simple as well as complex business processes
  • Prepare and deliver reports, metrics, recommendations, or alternatives for improving processes in operational models and workflow procedures for stakeholders buy in
  • Provide and assist in the development of business valuation including return on investment
  • Promoting continuous process improvement practices through metrics/KPIs, dashboards and role accountabilities
  • Act as a change agent and strive to build unity at a time of change
  • Apply project management techniques to ensure on-time, high-quality deliverables
  • Perform other duties as assigned


  • A Bachelor’s degree in business, healthcare, finance, communications or related field


  • 5+ years of experience in direct process improvement/business process analysis/business process engineering experience required including:
    • Performing business analysis,
    • Audit reviews
    • Process improvement
    • Process analysis
    • Creating and presenting to senior management
    • Healthcare and managed care experience


  • Certified Business Analyst (CBA)
  • Certified Information Systems Auditor (CISA)
  • Certified Internal Auditor (CIA)
  • Project Management Professional (PMP)
  • Six Sigma Certification