Manager Cloud Systems

Information Technology
in Lakeland
, FL
Reference: 19-02925


The Manager of Cloud Systems will be responsible for the client’s cloud-based infrastructure and operations supporting the hosting of our SaaS-based software solutions. This is a leadership and hands-on role that includes managing and leading a small team of experienced System Administrators and being actively involved in architecting, provisioning, securing, configuring, automating, monitoring and maintaining highly available systems on AWS.

Essential Duties and Responsibilities:

  • Manage and lead the efforts of 2-3 other Systems Administrators, providing tasking, technical direction and prioritization of efforts to ensure coverage and execution of 24×7 operations, regular systems maintenance, service enhancements and growth projects
  • Design, build, monitor, evaluate and modify system’s performance to ensure SLAs are met
  • Analyze and isolate issues causing system inefficiencies and recurring problems
  • Evaluate application infrastructure, identifying and fixing single points of failure
  • Research and develop innovative, and where possible, automated approaches for system administration tasks
  • Repair and recover from hardware or software failures
  • Coordinate and communicate with impacted departments
  • Perform periodic analysis and reporting to support capacity planning
  • Ensure data back-ups, disaster recovery and information security are consistent with standards
  • Develop and maintain configuration management software with Chef
  • Establish and lead roll out of standard operating procedures and services
  • Work with engineering and quality assurance organizations to establish the client’s DevOps culture and processes


  • Self-driven, with strong sense of end-to-end ownership for infrastructure SLAs and issue resolution
  • Natural problem-solver and change leader with drive for continuous improvement
  • Ability to effectively prioritize and lead multiple, time-sensitive projects
  • Leadership by example and team player with strong interpersonal and collaboration skills
  • Outstanding written and verbal communication skills with ability to relay technical concepts in a way to be understood by a non-technical audience
  • Very strong attention to detail
  • Aptitude for learning and applying new technologies

Education and Experience:

  • Computer Science or related Engineering discipline desired
  • 7-10 years of Systems Administration experience in a LAMP environment, minimum 3 years in a lead role
  • Proficiency in programming and scripting using Bash and at least one of Python or Ruby
  • Competency with Chef or similar configuration management software
  • Certification, expertise and operations leader across AWS services in mission critical environments with at least 200 servers
  • Expertise with containerization of legacy and new systems using Docker
  • Proven experience supporting cloud-based environments for a SAAS-based business