Field Technician

Information Technology
in Orlando
, FL
Reference: 19-03233


  • Acts as technical lead during installation, maintenance, and support issues
  • These instruments may include but are not limited to: computers, network components, printers, copiers, telecommunication devices, time clocks, security cameras, kiosks, digital displays, audio/visual components (CATV) and structured cabling
  • Practical areas of responsibility and coverage zones are subject to change based on need
  • Technicians must also be able to participate in the on-call rotation which provides after hour’s support

Essential Duties and Responsibilities:

  • Responsible for installing, configuring, troubleshooting, and maintaining new device components and software applications
  • Escalates critical issues to management and IT executive staff as necessary
  • Removes, replaces, upgrades or repairs, existing or aging equipment and applications as necessary
  • Builds, deploys, and documents device components, system images and software packages
  • Interface routinely with Business Analyst, System Administration, and Project Management groups to support hardware and software upgrades, installation, or maintenance
  • Provide direct support to end users in the usage and maintenance of software programs, and network facilities
  • Participation in the on-call after hours support rotation
  • Other duties may be assigned at the discretion of the management staff


To preform this job successfully, an individual must be able to preform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: 

  • Ability to make networking patch cables
  • Must have excellent organizational skills
  • Have good presentation and communication skills
  • Understand network technologies and protocols especially TCP/IP
  • Have a working knowledge of PC desktop operating systems and applications
  • Have the ability to supervise repairs by outside vendors
  • Have excellent integrity and demonstrate good moral character and initiative